About Guru
Guru organizes information and makes it accessible everywhere you work, keeping your teams connected, confident, and engaged. With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Share product information, streamline internal communication, and onboard employees faster than ever with Guru.
Guru helps enterprises create a single source of truth (SSOT) by capturing data from various platforms and editing the content as per business requirements. It lets users collect information from the web, organize it using collections, boards, groups, and cards, and synchronize data across multiple platforms. It helps professionals detect duplicate content and add tags to cards based on AI suggestions. Plus, administrators can gain visibility into team activities and build custom knowledge triggers to quickly resolve client queries using canned responses. Agents can improve communication with customers by receiving automated suggestions during ongoing calls or chats.
Guru comes with an application programming interface (API), which helps businesses integrate the solution with several third-party systems such as Slack, Microsoft Teams, Zendesk, Salesforce, Confluence, Intercom, Wistia, Youtube, Showpad and more.
Key benefits of Guru
Share critical product information.
Streamline internal communications.
End meeting and chat fatigue.
Onboard your team faster.
Stop searching for info and end repeat questions
Work better together -- anywhere, anytime.
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- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru Lover
Reviewed on 17/07/2024
Guru is well suited for capturing processes. In our company it is essential for all things...
Guru is well suited for capturing processes. In our company it is essential for all things including Onboarding and Off-boarding Procedures. We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written down for all to follow and find any time.
Pros
It is easy and manageable
All in one for capturing processes and staying organized
New AI feature is amazing and super helpful!
Cons
I would also like for comments made not in editing mode but directly on a Guru card to stay attached to the areas that it was highlighted and attached to. Often times they don't attach and makes it hard to follow.
I would also like for any comments made during edit mode to not be deleted.
It would be great export and import Guru cards from different workspaces. Currently working on merging 2 workspaces and this has proven a challenge.
- Industry: Photography
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru has revolutionized our customer care abilities!
Reviewed on 23/07/2024
As a T2 support agent for a growing software company in the volume photography industry, Guru has...
As a T2 support agent for a growing software company in the volume photography industry, Guru has totally revolutionized our company's knowledge base and bolsters our abilities to provide better, personalized service daily!
Pros
Guru makes it easy for our global team of support agents to quickly and easily find information to better assist our clients. On the admin side, it's also very easy to compartmentalize info into collections, update existing info, and assign verifier status to qualified agents.
Cons
Guru has a learning curve for newer support agents that requires a bit of their time to learn and find their confidence with. However, once this initial plateau is crossed over, the process is easy and intuitive. The other gripe I have about Guru is that sometimes the browser extension does not load properly on a page and requires me to log out and back in.
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Editing Experience Needs Significant Improvement
Reviewed on 11/08/2021
Pros
Cards being available in multiple board groups means we don't need to copy and paste knowledge around.
Integrations with teams is used regularly.
Cons
The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Guru
Reviewed on 18/07/2024
i really like it. it has made having a knowledge base so much easier.
i really like it. it has made having a knowledge base so much easier.
Pros
Ease of use. Very effective and efficient.
Cons
i love it. i have no complaints other than you cant merge cards
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru unifies technology and teammates with knowledge
Reviewed on 12/08/2024
I work for a company that specializes in solving problems regarding multiple events of all kinds....
I work for a company that specializes in solving problems regarding multiple events of all kinds. Guru is perfect for finding information regarding concerts, football events, baseball games, you name it! Whenever a customer talks to me about the event they will be attending, I can easily find information about it in Guru.
Pros
The easy to use interface is intuitive and instantly useful, no longer do you have to wait for specific details to find useful data; Guru integrates only the information that could be useful for us and presents it to you in elegant speed.
It has become our go-to website when we are in urgent need of information.
Working in customer support may be hard as an infinite list of events are thrown at us when talking with clients, but Guru's intelligent system can provide all the knowledge you need when talking about any event you need to find.
Cons
Guru does not have much flaws. It's clean interface allows you to find any tool easily.
I have always found the information I need in Guru when I need to, so I can't complain about any type of flaws regarding the data I've received so far.
If I had to say something I dislike about Guru it would be that sometimes when you have inbox notifications, they do not appear in the general notifications, maybe Guru could benefit from pop-up notifications.
Guru FAQs
Below are some frequently asked questions for Guru.Q. What type of pricing plans does Guru offer?
Guru offers the following pricing plans:
- Starting from: US$15.00/year
- Pricing model: Free Version, Subscription
- Free Trial: Available
Guru is offered across several pricing plans, outlined below. A free trial is available for our paid plans.
Q. Who are the typical users of Guru?
Guru has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Guru support?
Guru supports the following languages:
Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does Guru support mobile devices?
Guru supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Guru integrate with?
Guru integrates with the following applications:
Bamboo, Confluence, Conversational Cloud, Deel, Degreed, Drift, Dropbox Business, Freshdesk, Front, Gmail, GoSquared, Google Drive, Gusto, HRIS, Intercom, Justworks, Kustomer, LearnUpon, Lessonly, LiveChat, MaestroQA, Merge, Microsoft Outlook, Microsoft Teams, Okta, OneDrive, OneLogin, Paycor, Payfit, Rippling, Salesforce Sales Cloud, Salesforce Service Cloud, SharePoint, Showpad, Skilljar Customer Education, Slack, SnapEngage, UKG Dimensions, Vidyard, Wistia, WorkRamp, Workato, Workday HCM, Zendesk Suite, atSpoke, iorad
Q. What level of support does Guru offer?
Guru offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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