--- description: If you're in a hunt for the best solution for your business, learn what SapphireIMS has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SapphireIMS Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [SapphireIMS](/software/123747/sapphireims) # SapphireIMS Canonical: https://www.getapp.sg/software/123747/sapphireims Page: 1 / 4\ Next: [Next page](https://www.getapp.sg/software/123747/sapphireims?page=2) > SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more. > > Verdict: Rated **4.4/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 65 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Tecknodreams Software Consulting - **Location**: Bangalore, India - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact the company directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Germany, Hong Kong SAR China, India, Indonesia, Iraq, Ireland, Israel and 25 more ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Availability Management - CMDB - Capacity Management - Change Management - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support - Dashboard Creation - Data Import/Export - Equipment Management ## Integrations (1 total) - SAP Business One ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.getapp.sg/directory/325/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.getapp.sg/directory/325/it-asset-management/software) - [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software) - [EAM Software](https://www.getapp.sg/directory/1045/eam/software) - [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software) ## Alternatives 1. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (686 reviews) 2. [Atera](https://www.getapp.sg/software/102017/atera) — 4.5/5 (446 reviews) 3. [Iru](https://www.getapp.sg/software/130527/kandji) — 4.9/5 (477 reviews) 4. [ACMP Suite](https://www.getapp.sg/software/2076685/acmp-suite) — 4.5/5 (173 reviews) 5. [Wasp Asset](https://www.getapp.sg/software/104423/assetcloud) — 4.5/5 (376 reviews) ## Reviews ### "SapphireIMS rating." — 5.0/5 > **Shah** | *26 October 2023* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I like it much. But we also need some improvement required in this tool. Need to increase "Categories". > > **Cons**: I like it much. But we also need some improvement required in this tool. Need to increase "Categories". > > Over all it is good by which we can easily resolve our problems. ----- ### "This software has all the required features." — 5.0/5 > **Pradeep** | *4 September 2017* | Hospital & Health Care > > **Pros**: This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software. > > **Cons**: With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support. > > Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control. ----- ### "Support & Services" — 2.0/5 > **Mangesh** | *4 February 2020* | Mining & Metals | Recommendation rating: 2.0/10 > > **Pros**: Flexibility. Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement. > > **Cons**: Support \& Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support \& services team needs to improve a lot. > > We are using it for ITSM \& ITAM tool for JSW. ----- ### "Dashboard & User Interface" — 4.0/5 > **Manjeet** | *28 December 2023* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Easy to use for user end. Just a step away to drop a mail \& that mails converts int as ticket. But this should be auto basis \& not like that user has be a part of sapphire. > > **Cons**: User interface is not friendly. It seems like old fashion dashboard. It should be more attractive \& animation things we can implement. Not really happy with User interface ----- ### "A complete IT management product \!" — 4.0/5 > **Pramod** | *20 September 2017* | Recommendation rating: 8.0/10 > > **Pros**: The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job . From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features > > **Cons**: Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.sg/software/123747/sapphireims?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/123747/sapphireims) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data