Quickbooks Point of Sale

Quickbooks Point of Sale is simple and easy to use. Nothing is far out of reach. Sales are a breeze and pulling reports is very easy with the improved user interface. The cloud-centric features are very nice too, offering seamless integration across devices and platforms. There is a POS for every industry in the retail arena.

It's kind of cumbersome to setup initially. I'd recommend having that part handled by an expert. Apart form that, I can't say anything else bad about it.

This software is full-featured and really does a great job of keeping track of everything going on in your store. From inventory to sales, the information is there and easy to access.

It can be a little tough to get information out in the form I want. Overall the reporting is great but I sometimes like to look at details that are cumbersome to get to.

Ease of ringing up customers. It's very simple to start ringing people up. We didn't have to train our staff more than a couple minutes.

1. Tech support is horrible. There is a reason this is number one!!!!!!
2. If you have more than one computer at a location there are issues if you don't have a wired internet which brought us down for hours and hours and hours over weeks without anyone diagnosing this to be the issue. Customer service just kept logging in and changing the IP address without explaining what they were doing. I finally got a good tech support person that helped me figure it out and how to fix it on my own. (Do NOT use wireless internet. You MUST use hard wire to computer.)
3. We have inventory items that keep reappearing after deleting them. We then tried to merge them and they still keep reappearing. Tech support couldn't remove them either. This really messes up our reports.
4. We had a day that at the end of the day QB restarted and lost ALL the transactions for the day. We were never able to get the information back and it also took a weeks worth of transactions with it. Tech support never retrieved the information nor could explain what happened.
5. There is only 2 levels of departments. You have a "work around" for this by allowing you to customize a field, but you have to write the department name in each time. If you forget the exact word you used such as "snack" instead of "snacks" it won't run adequate reports. I can't imagine many places that don't need more departments. For example, I have "Tours" and "Merchandise" as my main departments. I want to have "Snacks" "Apparel" and even further under snacks I'd like to have "Cookies" "Chips", etc.
6. Sending and receiving files from Intuit server does not always go through. This would be ok if there were an error message, but there isn't. It just didn't send. The only way to be sure this didn't happen when running a report on headquarters is to check to see if there is information each day. I have more than one location so this is tedious. If I find a day that is missing I have to have the staff manually go in and resend data.
7. I'm sure I have MUCH more, but that was the ones I could think of off the top of my head and QB POS has taken up enough of my life!!!!!!!!!!!!!!! If I can find a better solution I would before you could blink your eyes. I am constantly looking and shopping around.

We have used this product since the beginning and find it easy to use and integrating it into our books makes life simple.

Sometimes was a challenge to learn, but an overall great product.

Good inventory managment tied to sales. Easy to use and train. Nice variety of sales reports and profitablity.

Inability to process another transaction while waiting for a customer to provide tip info eg must complete sale including tip amount before doing anything else (taking an order, printing another receipt for tip inclusion). Cannot process transaction if the internet is down.