Urbest

Urbest

Simplifying Property Management

4.8/5 (13 reviews)

Urbest Overview

What is Urbest?

Urbest is a cloud-based property management solution designed to help real estate professionals manage offices, social housing, hotels and campuses. The platform enables managers to streamline approval workflows and organize data related to descriptions, quotes, invoices, appointments, and more.

Urbest comes with in-built communication tools, which allow users to start group discussions and share photos or property estimates with participants. The solution offers a host of features such as role-based permissions, payment management, purchase order tracking, issue reporting, alerts, and more, and the centralized dashboard lets administrators view comments, images, approvals, ratings, and documents.

Urbest allows organizations to monitor issues and gain insight into the satisfaction of tenants via instant notifications. Its customizable analytics enable managers to analyze job requests, resolution of issues, and reviews. Plus, the reporting module allows users to schedule email reminders for completed tasks, new user ratings, or urgent matters, and export the information into XLS, CSV or XML formats.

Urbest Overview

Pricing

Starting from
US$600.00/year

Pricing options

Free Trial
Subscription
Value for money

Pricing starts from $600 per year. Contact Urbest for more information.


Urbest Features

Devices
Business size
S M L
Markets
Europe, United Kingdom
Supported Languages
Dutch, English, French, Polish

Screenshots

Urbest screenshot: Urbest categories page
Urbest screenshot: Urbest categories page Urbest screenshot: Urbest dashboard Urbest screenshot: Urbest user management Urbest screenshot: Urbest real-time analytics Urbest screenshot: Urbest weekly report

Urbest Reviews

Urbest Reviews

Overall rating
4.8
/
5
Excellent
11

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4.8
Features
4.8
Ease of Use
5
Customer Support
4.8
100% recommended this app
Luc P.

A very good software that makes our lives easier

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.


Alexis V.

Computer Aid Facitily Mngt System: Urbest tops the league

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.


Catriona C.

Urbest is the innovation all modern Facilties Management companies needed yesterday

It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails.

It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction.

It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow


Nicolas G.

Urbest eases my life

I am able to manage queries from both tenants and landlords in a third of the time previously required.


Pascal M.

As a service

we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution.


Luc P.
Industry: Computer Software
Company size: 13-50 Employees

A very good software that makes our lives easier

Used Daily for 1+ year
Reviewed on 20/12/2019
Review Source: Capterra

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Pros

Very easy to use, our team is very happy to use this software daily.

Cons

Nothing to say here. Everything works like a charm.

Response from Urbest

Thanks Luc,
It's a pleasure to help you along your growth and new offices.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexis V.
Industry: Facilities Services
Company size: 1,001-5,000 Employees

Computer Aid Facitily Mngt System: Urbest tops the league

Used Daily for 6-12 months
Reviewed on 13/09/2019
Review Source: Capterra

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Cons

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Response from Urbest

Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us!

Best,
Team Urbest

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Catriona C.
Industry: Facilities Services
Company size: 1,001-5,000 Employees

Urbest is the innovation all modern Facilties Management companies needed yesterday

Used Other for 6-12 months
Reviewed on 28/02/2020
Review Source: Capterra

It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails.

It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction.

It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

Pros

The simplicity, user friendliness, modern approach and workflow.

It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it.

Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Cons

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured.

It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Response from Urbest

Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nicolas G.
Industry: Real Estate
Company size: 2-10 Employees

Urbest eases my life

Used Daily for 1+ year
Reviewed on 12/09/2019
Review Source: Capterra

I am able to manage queries from both tenants and landlords in a third of the time previously required.

Pros

The gain of time Urbest provides is very impressive

Cons

Really innovative stuff do not have inconvenients

Response from Urbest

Great to hear your experiences Nicolas! We look forward to helping you gain even more value through Urbest

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Pascal M.
Industry: Facilities Services
Company size: 10,001+ Employees

As a service

Used Weekly for 1+ year
Reviewed on 22/12/2019
Review Source: Capterra

we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution.

Pros

ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics.

Cons

Obligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use.

Response from Urbest

Thank you Pascal! We strive to improve our service and we look forward to hearing your thoughts about how Urbest can add more value to you and your teams.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.8/10
Based on 13 user ratings
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Urbest Pricing

Urbest Pricing

Starting from
US$600.00/year
Free Trial
Subscription
Value for money

Pricing starts from $600 per year. Contact Urbest for more information.

Pricing starts from $600 per year. Contact Urbest for more information.

Value for Money
4.8/5
Based on 13 user ratings
Compare value for money rating with alternatives
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Urbest Features

Urbest Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.8/5
Based on 13 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Urbest

Additional information for Urbest

Key features of Urbest

  • API
  • Accounting Integration
  • Alerts / Escalation
  • Appointment Management
  • Bid Management
  • Billing & Invoicing
  • CRM Integration
  • Client Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Document Management
  • Employee Management
  • Forms Management
  • Incident Management
  • Inspection Management
  • Job Costing
  • Job Management
  • Mobile Access
  • Multi-Channel Communication
  • Order Management
  • Payroll Management
  • Performance Metrics
  • Project Management
  • Quality Control
  • Reporting
  • Routing
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Work Order Management
  • Workflow Management

Benefits

• Quick implementation
• Consolidation of requests
• Creation of a group of service providers
• Improved responsiveness
• Real-time monitoring of your building's activity
• Improved knowledge of your building and its needs,
• Saving time by eliminating repetitive administrative tasks (follow-up, reporting, recording information, etc.)
• Compliant with the GDPR

Urbest FAQs

Urbest FAQs

Below are some frequently asked questions for Urbest.

Q. What type of pricing plans does Urbest offer?

Urbest offers the following pricing plans:

Starting from: US$600.00/year

Pricing model: Subscription

Free Trial: Available

Pricing starts from $600 per year. Contact Urbest for more information.

Q. What are the main features of Urbest?

Urbest offers the following features:

  • API
  • Accounting Integration
  • Alerts / Escalation
  • Appointment Management
  • Bid Management
  • Billing & Invoicing
  • CRM Integration
  • Client Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Document Management
  • Employee Management
  • Forms Management
  • Incident Management
  • Inspection Management
  • Job Costing
  • Job Management
  • Mobile Access
  • Multi-Channel Communication
  • Order Management
  • Payroll Management
  • Performance Metrics
  • Project Management
  • Quality Control
  • Reporting
  • Routing
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Work Order Management
  • Workflow Management

Q. Who are the typical users of Urbest?

Urbest has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Urbest support?

Urbest supports the following languages:

Dutch, English, French, Polish

Q. What type of pricing plans does Urbest offer?

Urbest has the following pricing plans:

Subscription

Q. Does Urbest support mobile devices?

Urbest supports the following devices:

Android, iPhone, iPad

Q. What other apps does Urbest integrate with?

We do not have any information about what integrations Urbest has

Q. What level of support does Urbest offer?

Urbest offers the following support options:

Online Support, Phone Support