--- description: If you're in a hunt for the best solution for your business, learn what Incident Tracker has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Incident Tracker Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Investigation Management Software](/directory/1025/investigation-management/software) > [Incident Tracker](/software/129547/incident-tracker) # Incident Tracker Canonical: https://www.getapp.sg/software/129547/incident-tracker Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/129547/incident-tracker?page=2) > Incident Tracker is an integrated solution that helps educational institutions, security firms, healthcare agencies, and other businesses track workplace incidents and generate reports. Key features include collaboration, role-based access, data import/export, and document management. > > Verdict: Rated **4.6/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Incident Tracker Why Teams Choose Incident Tracker - Centralize every incident in one auditable system. Replace scattered spreadsheets, paper forms, and email threads with a single cloud-based hub where every incident — from workplace injuries and security breaches to behavioral health events and facility issues — is captured, tracked, and resolved with a complete, timestamped audit trail that holds up to regulatory review. - Build custom workflows and forms without touching a line of code. Configure intake forms, escalation rules, approval routing, and automated reminders that match exactly how your organization operates — whether you're managing patient safety events in a healthcare network, compliance incidents in a government agency, or maintenance issues across a property management portfolio. - Spot trends before they become problems with built-in analytics dashboards. Filter incident data in real time by location, department, incident type, date range, or any custom field to surface patterns in response times, recurring risk areas, and team performance — giving leadership the visibility they need to make proactive, data-driven decisions. - Connect Incident Tracker to the tools your team already uses via a robust API. Integrate seamlessly with EHR and EMR systems, HR platforms, facility management software, and enterprise communication tools so incident data flows automatically across your operational ecosystem — eliminating duplicate entry and keeping every system in sync. - Get every staff member reporting consistently with an intuitive, role-based interface. Field staff, managers, and administrators each see a tailored view with only the information and actions relevant to their role, reducing training time and encouraging adoption across your entire organization — from frontline workers in logistics and industrial settings to clinical staff in behavioral health facilities. - Stay ahead of compliance requirements across highly regulated industries. Incident Tracker is built for the unique accountability demands of healthcare, behavioral health, government, education, security services, and more — providing structured, auditable reporting workflows that help your organization meet regulatory obligations, reduce liability exposure, and demonstrate due diligence at every level. - Scale from a single location to an enterprise-wide deployment with no infrastructure overhead. As a fully cloud-based platform, Incident Tracker requires no on-premise hardware or complex IT setup, making it equally accessible for a small religious organization managing facility safety and a large hospital network coordinating incident response across dozens of sites. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 25 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Incident Tracker - **Location**: Norvelt, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$2,300.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Incident Tracker for exact pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Audit Trail - Built-In Database - Case Management - Configurable Workflow - Contact Management - Corrective and Preventive Actions (CAPA) - Customizable Forms - Customizable Reports - Data Import/Export - Data Management - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - IT Incident Management - Incident Management ## Integrations (1 total) - Microsoft Entra ID ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Investigation Management Software](https://www.getapp.sg/directory/1025/investigation-management/software) ## Related Categories - [Investigation Management Software](https://www.getapp.sg/directory/1025/investigation-management/software) - [Incident Management Software](https://www.getapp.sg/directory/1415/incident-management/software) ## Alternatives 1. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (714 reviews) 2. [JIRA Service Management](https://www.getapp.sg/software/91811/jira-service-management) — 4.5/5 (770 reviews) 3. [ilert](https://www.getapp.sg/software/187171/ilert) — 4.7/5 (64 reviews) 4. [SafetyCulture](https://www.getapp.sg/software/102403/iauditor) — 4.6/5 (353 reviews) 5. [Resolver](https://www.getapp.sg/software/104325/perspective) — 4.4/5 (79 reviews) ## Reviews ### "Incident Tracker Product For Non-Profit" — 5.0/5 > **Marissa** | *24 January 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: We selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program\! > > **Cons**: We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change\! > > Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency. ----- ### "Our take on incident tracker" — 5.0/5 > **Morgan** | *15 November 2021* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I like how customizable the reports and categories can be, how thorough the workflows and the notifications can get. > > **Cons**: Would like to ability to customize the notifications (email and text) going out. Would like to ability to assign the report to multiple people. Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details. > > Very positive experience with this system and people running it. Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.\[SENSITIVE CONTENT\] on our account has been wonderful\! ----- ### "working with the system." — 3.0/5 > **Elijah** | *9 January 2023* | Nonprofit Organization Management | Recommendation rating: 5.0/10 > > **Pros**: I like the ease of use during a day of work. The ability to review previous logs if need be. > > **Cons**: Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all. > > I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present. ----- ### "the ease of use and importance" — 5.0/5 > **Deborah** | *10 January 2023* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: easy to use easy to explain to new staff and self explanatory > > **Cons**: nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome > > able to look back a info on youth and how certain incidents are handled and if its successful ----- ### "Great Product\!\! Great Customer Service\!\!" — 5.0/5 > **Laurie** | *27 October 2022* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker\! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like\! I also like the reports that I can run in the program. > > **Cons**: Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of\! > > I used this product at a previous employment placement and loved it\! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST\!\!\!\! ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/129547/incident-tracker?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/129547/incident-tracker) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data