About SpotOn

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.

Pricing starting from:

US$65.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$65.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Touchscreen Point of Sale Station
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SpotOn video
SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Touchscreen Point of Sale Station

Features

Total features of SpotOn: 84

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Built-in Accounting
  • Campaign Planning
  • Cash Management
  • Channel Management
  • Confirmation/Reminders
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • Gift Card Management
  • In-Person Payments
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Campaign
  • Multi-Location
  • Multiple Payment Options
  • Online Booking
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Tracking
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail POS
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Transaction History
  • Transaction Monitoring
  • Wait List Management
  • Website Personalization

Alternatives

Toast POS

4.1
#1 Alternative to SpotOn
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Clover

3.9
#2 Alternative to SpotOn
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Square Point of Sale

4.7
#3 Alternative to SpotOn
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Aloha EPOS

4.3
#4 Alternative to SpotOn
Aloha is a cloud-based EPOS solution designed to helps bars and restaurants manage their business lifecycles, from...

Reviews

Overall rating

4.7 /5
(161)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.7/5

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Showing 5 reviews of 161
Rick
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A True Game Changer

Reviewed on 30/01/2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Christopher
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Spot On Restaurant

Reviewed on 27/07/2022

Pros

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Cons

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

More inexpensive option during COVID and much better processing rates.

Switched From

1Breadcrumb

Reasons for Switching to SpotOn

[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. Michael would find the answer and make sure to explain it in a way us restaurant people could understand.
Pink
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

This is the worst POS system that I ever used!

Reviewed on 27/07/2022

I hated it!

I hated it!

Pros

Good price comparing to the competitors in the market.

Cons

There are a lot of aspects in the POS that are very hard to use. It is not user friendly at all. A lot of customization need to be made after the implementation. It is a very unstable program. We always experience problem daily at the restaurant. There are a lot of limitation in terms of program functions.

Response from SpotOn

We're sorry implementation has been challenging for you, and it looks like this might be because you don't use our restaurant POS designed specifically for restaurants. A member of our team has reached out to work with you on this.

Lianna
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn Delivers Peace of Mind and Profitability

Reviewed on 27/07/2022

Pros

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Cons

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.

Reasons for Switching to SpotOn

We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.
KwangHo
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn Review from Momoya

Reviewed on 26/07/2022

Very good.

Very good.

Pros

Excellent remote accessibility to data, Intuitive reports and UI

Cons

Lack of third party take-out/delivery order integration, Payment processing speed.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

It was too outdated and POS data are not remotely accessible.

Switched From

NCR Aloha

Reasons for Switching to SpotOn

Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.
Showing 5 reviews of 161 Read all reviews

SpotOn FAQs

Below are some frequently asked questions for SpotOn.

SpotOn offers the following pricing plans:

  • Starting from: US$65.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.

SpotOn has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

SpotOn supports the following languages:

English

SpotOn supports the following devices:

Android (Mobile)

SpotOn integrates with the following applications:

ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo

SpotOn offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for SpotOn.