--- description: If you're in a hunt for the best solution for your business, learn what timetoreply has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: timetoreply Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/306/email-management/software) > [timetoreply](/software/130915/timetoreply) # timetoreply Canonical: https://www.getapp.sg/software/130915/timetoreply Page: 1 / 3\ Next: [Next page](https://www.getapp.sg/software/130915/timetoreply?page=2) > Email analytics \& customer relationship intelligence for customer-facing teams. Track reply times, hit your SLAs, and surface customer sentiment, intent and urgency to catch service risks early — all inside Outlook, Microsoft 365 and Google Workspace, with no change to how your team works. > > Verdict: Rated **4.5/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of timetoreply Easy to implement. Instant data. Shared and individual mailboxes. No change to workflows. No training required. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 42 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Time To Reply - **Location**: Leatherhead, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is per mailbox, with a 15-mailbox minimum. Annual billing saves roughly 30% over monthly. Essentials — $29 per mailbox a month on annual billing ($38 monthly): smart recommendations for the team, real-time analytics for managers, and data sync with BI tools. Pro (most popular) — $34 per mailbox a month on annual billing ($44 monthly): everything in Essentials, plus the full report suite and a dedicated Customer Success Manager. Premier — custom packages for 100+ mailboxes, annual contracts only. Free trial available. Teams under 15 mailboxes can use timetoreply lite. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 188 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Archiving & Retention - Collaboration Tools - Contact Management - Drag & Drop - Email Monitoring - Email Tracking - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Search/Filter - Shared Inboxes - Third-Party Integrations - Whitelisting/Blacklisting ## Integrations (12 total) - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Salesforce Audience Studio - Salesforce Customer360 - Salesforce Sales Cloud - Salesforce Service Cloud - Vanta - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Email Management Software](https://www.getapp.sg/directory/306/email-management/software) ## Alternatives 1. [monday.com](https://www.getapp.sg/software/91734/monday-com) — 4.6/5 (6050 reviews) 2. [Gmail](https://www.getapp.sg/software/91602/gmail) — 4.8/5 (13434 reviews) 3. [Google Workspace](https://www.getapp.sg/software/90761/google-apps-for-business) — 4.7/5 (17583 reviews) 4. [Microsoft Outlook](https://www.getapp.sg/software/91380/microsoft-outlook) — 4.5/5 (2468 reviews) 5. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Great tool to understand mail inflow and trends" — 5.0/5 > **Paweł** | *17 February 2021* | Paper & Forest Products | Recommendation rating: 10.0/10 > > **Pros**: - complex overview of process flows - helps to understand the trends - helps to manage workload > > **Cons**: there are no aspect which are not beneficial for me. ----- ### "Time to Review" — 5.0/5 > **Alex** | *4 February 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients. > > **Cons**: I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it). > > We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits. ----- ### "Great software but comes with a price" — 5.0/5 > **J** | *4 March 2019* | Packaging & Containers | Recommendation rating: 6.0/10 > > **Pros**: It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use. > > **Cons**: The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems. ----- ### "Exactly what we need" — 5.0/5 > **Mark** | *4 February 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and affordable. Good customer support. We measure email response time and this does that perfectly > > **Cons**: On occasion it hasn't worked for us and we've had to get help with updates. ----- ### "Great For Data Retention" — 4.0/5 > **Ashley** | *9 February 2021* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I could see all the data I needed daily on one screen > > **Cons**: Sometimes it wouldn't work for weeks. I would get zeros on all my data and have to call someone to get it fixed. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.sg/software/130915/timetoreply?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/130915/timetoreply) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data