---
description: If you're in a hunt for the best solution for your business, learn what Milvus has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Milvus Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [Milvus](/software/132287/milvus)

# Milvus

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> Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
> 
> Verdict: Rated **4.8/5** by 298 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Milvus

Intelligent 24/7 monitoring
Complete asset inventory
Contract and license management
Service Desk system
Secure remote access
Service Level Agreement (SLA) management
Dashboard and reports
Centralized service support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 298 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Milvus
- **Location**: São Caetano do Sul, Brazil
- **Founded**: 2016

## Commercial Context

- **Starting Price**: R$35.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Milvus is billed in Brazilian Real. Pricing is per operator, with a minimum of 3 users per plan.
Basic plan: R$95.90 per user, per month.
Titanium plan: R$205.00 per user, per month.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Argentina, Brazil, Canada, Chile, Colombia, Mexico, Paraguay, United States, Uruguay

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Call Center Management
- Capacity Management
- Chat/Messaging
- Chatbot
- Client Portal
- Compliance Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management

## Integrations (1 total)

- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Issue Tracking Software](https://www.getapp.sg/directory/580/issue-tracking/software)
- [IT Software](https://www.getapp.sg/directory/771/it-management/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3460 reviews)
2. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (751 reviews)
3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1786 reviews)
4. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4083 reviews)
5. [SysAid](https://www.getapp.sg/software/90863/sysaid) — 4.5/5 (520 reviews)

## Reviews

### "Muito mais que abertura de tickets\!" — 5.0/5

> **Adriano** | *21 January 2026* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: Achei muito legal o acesso remoto e integração com o AD da empresa. Tickets bem detalhados e com simplicidade para criar.
> 
> **Cons**: Deveria ter o chat integrado no plano básico, muitos clientes usam, poderia ser limitado se o cliente usar com muita frequência pagaria a parte.
> 
> Facilidade para integrar todos os dispositivos da rede por agente instalado nos desktops, clientes acessam e abrem tickets por meio do agente ou pelo link que enviei por e-mail, consigo acompanhar em tempo real tudo que esta acontecendo na estação do cliente. O acesso remoto já vem integrado na ferramenta.

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### "Milvus, uma ferramenta com excelente custo/benefício." — 5.0/5

> **João** | *28 January 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Recursos para a gestão de TI alinhados com as melhores práticas de mercado como as da ITIL, interface interativa e autoexplicativa, excelente inventário de ativos, muitas possibilidades de automações.
> 
> **Cons**: Falta de agendamento para envio de relatórios e relatórios com gráficos customizados, falta do agente para Mac que não possuem processadores Intel.
> 
> Há 3 anos utilizamos o Milvus aqui na empresa, é uma ferramenta que nos ajuda muito no dia a dia a melhorar nossos processos e melhorar a produtividade da nossa equipe de suporte técnico, além do bom custo/benefício da ferramenta.
O suporte da Milvus também é muito bom, todas as vezes que precisei de ajuda, fui atendido com rapidez e eficácia.

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### "Excelencia." — 5.0/5

> **Flavio** | *2 February 2026* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: A facilidade de implantação aliada a confecção dos SLAs, fazem com que eu tenha os resultados de forma fácil e eficaz.
A usabilidade do sistema é um sensacional.
> 
> **Cons**: A geração de relatorios customizados, poderia ser mais simples, se eu pudesse escolher todas as colunas em uma unica interação, mas tenho de selecionar e adicionar.
> 
> Ferramente excelente, que atende mais do que a expectativa, sendo com uma inteface simples, intuitiva.

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### "Controle, acompanhamento e gestão facilitada" — 5.0/5

> **Jefferson** | *17 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: A solução disponibiliza um canal (portal) para clientes interagirem com as suas demandas e disponibiliza diversos canais para captação de chamados. A que nós mais usamos é um e-mail simples que o cliente envia e o Milvus já converte em um chamado rapidamente sem incomodar o cliente.
> 
> **Cons**: Apesar do portal do cliente ser uma excelente solução, o front dele poderia ser mais "personalizável" dando liberdade para o cliente melhorar a visualização dos chamados. Contudo, isso não reduz toda a eficiência da solução.
> 
> Em geral, a solução vale muito a pena. É um custo-benefício excelente. A implantação foi muito bem guiada pelo time da Milvus e todo o suporte administrativo da solução são solícitos com os problemas que, eventualmente, surgem. Não mudaremos de solução.

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### "Milvus Excelente sistema" — 5.0/5

> **Alexander** | *28 January 2026* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Gostei de utilizar pois é um Sistema pratico e completo, ferramentas de uso simples ao disparo pelos usuarios \!
> 
> **Cons**: Precisam ter mais amplitude nas APIs, os Dashborads de analises gerenciais precisam passar por uma reformulação, nossos usuarios que atendem os chamados reclamam que o processo de fechamento é moroso
> 
> Apesar de pontos de atenção, o milvus é uma ferramenta que Atente nossas necessidades organizacionais de forma muito satisfatória

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## Links

- [View on GetApp](https://www.getapp.sg/software/132287/milvus)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/132287/milvus> |
| de-AT | <https://www.getapp.at/software/132287/milvus> |
| en | <https://www.getapp.com/it-management-software/a/milvus/> |
| en-AE | <https://www.getapp.ae/software/132287/milvus> |
| en-AU | <https://www.getapp.com.au/software/132287/milvus> |
| en-CA | <https://www.getapp.ca/software/132287/milvus> |
| en-GB | <https://www.getapp.co.uk/software/132287/milvus> |
| en-IE | <https://www.getapp.ie/software/132287/milvus> |
| en-NZ | <https://www.getapp.co.nz/software/132287/milvus> |
| en-SG | <https://www.getapp.sg/software/132287/milvus> |
| en-ZA | <https://www.getapp.za.com/software/132287/milvus> |
| es | <https://www.getapp.es/software/132287/milvus> |
| es-CL | <https://www.getapp.cl/software/132287/milvus> |
| es-CO | <https://www.getapp.com.co/software/132287/milvus> |
| es-MX | <https://www.getapp.com.mx/software/132287/milvus> |
| fr | <https://www.getapp.fr/software/132287/milvus> |
| fr-BE | <https://fr.getapp.be/software/132287/milvus> |
| fr-CA | <https://fr.getapp.ca/software/132287/milvus> |
| nl | <https://www.getapp.nl/software/132287/milvus> |
| nl-BE | <https://www.getapp.be/software/132287/milvus> |
| pt | <https://www.getapp.com.br/software/132287/milvus> |
| pt-PT | <https://www.getapp.pt/software/132287/milvus> |

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