About Lark

Lark is a collaboration software that helps businesses establish communication through instant messaging and audio or video calling. It lets users create chat threads and view interaction history to streamline communication and provide context on specific topics.

Lark enables employees to configure message priority and track message delivery status from a centralized platform. It provides a chat bot, which allows users to automatically receive reminders and post messages at pre-defined date and time. The built-in team calendar lets staff members schedule meetings, book rooms, and create group chats to share documents and meeting agendas. Users can send emoji reactions and pin important chats, ensuring quick response and access to specific details.

Lark provides an API, which allows businesses to integrate the system with several third-party solutions. It lets team members utilize the screen-share technology to share conference materials, presentations, and external applications during audio or video calls. The cloud-storage module enables users to upload, download, and preview documents in multiple file formats.


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Lark Software - Lark instant messaging
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Lark Software - Lark instant messaging
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Lark Software - Lark message threads

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year
€10.99
month

Pricing Options

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Ease of Use

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Reviews

Overall rating

4.4 /5
(30)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 30
Kevin
Kevin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for current times

Reviewed on 15/07/2020

Pros

Video calls were easy to use and you can have a lot of people in one call. I can use the calendar to launch calls and Lark adjusts the time-zones automatically which which makes it easier when dealing with global clients. The interface is simple which is just the way I like things. The main screen combines group chats, calendar assistant, and private messages so there is no need to do a lot of toggling or have a bunch of different tabs open. Internal vs. External teams is also a neat feature I haven't seen with other software.

Cons

As with any new software, it takes some time to get familiar to everything but after a while it becomes intuitive.

Response from ByteDance

Thanks for your feedback Kevin, Really glad to hear you are loving Larksuite.

Dev
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lark gives my team all the tools for collaboration , Communication & Control

Reviewed on 22/04/2022

4. As the team was growing we needed a way to scale productivity but couldn't find an all-in-one...

4. As the team was growing we needed a way to scale productivity but couldn't find an all-in-one solution till we found Lark. We use the attendance feature to keep track of our workers in the field, we use docs to create collaborate documents and use Lark's video conferencing feature for all our team meetings.

Pros

1. I like that Lark gives me all the tools I need in one place, reducing my need on other apps.
2. Lark's mobile application is very powerful, giving my team and I the same experience on mobile as we get on desktop
3. Lark is really easy to use and set up. Creating groups are a breeze and with things like searchable chat history, rich media support and one click video calls straight from chat make communicating easy.
4. For what Lark offers, the fact that is free is amazing!

Cons

1. Sometimes the features on offer can be a bit overwhelming with a lot to navigate, especially for teams looking at very specific use cases.
2. As a relatively new product, there are sometimes bugs that might pop up but in my experience, it does not take long for tech support to patch these issues
3. video conferencing can sometimes be a bit laggy, especially when sharing screen or using the impressive "Magicshare" feature.

Kevin
Kevin
Overall rating
  • Industry: Consumer Electronics
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Useful for communicating overseas to places like China, but Google Work Suite does this better

Reviewed on 22/12/2022

Overall, my experience with Lark was not the best. I would not recommend it, and would instead...

Overall, my experience with Lark was not the best. I would not recommend it, and would instead recommend another solution like the Google Work Suite.

Pros

I like that Lark integrates multiple tools all into one. Lark integrates chat, video conferencing, file sharing, and even expense reporting all into one tool. This is useful and saves time.

Cons

What I liked least are the security concerns which prevented me from putting this on my personal mobile device, and the cumbersome nature of file sharing where permissions issues slowed down the pace of work.

Bhushan
Overall rating
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quicker, Collaborative, Easy UX/UI

Reviewed on 07/11/2022

Lark is one of the best team communication tools in the tech industry, it has many customized...

Lark is one of the best team communication tools in the tech industry, it has many customized features. which other similar tools have not even thought.

Pros

This tool is on of the best for organizational communications if we compare others similar tools like skype Business, MS Teams, GoogleMeet, and Basecamp its.Non of these are in the race of Lark. its always one step ahead.

Cons

Not every company in same industry are using , so sometimes get limitation for external communications.

Alternatives Considered

Microsoft Teams and Skype

Reasons for Choosing Lark

To make communication mre clear and engageable

Switched From

Microsoft Teams and Skype

Reasons for Switching to Lark

Easy to use on every device mobile to desktop, has more customized chat and operations-related features.
Cielo Kaye
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

All-in-one app!

Reviewed on 14/02/2022

It's a really great collaboration and communications software for companies. Unlike other apps, it...

It's a really great collaboration and communications software for companies. Unlike other apps, it already has almost everything you and your team would need (private & team chats and forums, video conferencing, email, survey creator, task lists, team calendar, etc.). So you'd save time (and money probably) jumping from one app to another for different needs.

Pros

It's an all-in-one app! You can communicate to your team directly through different mediums (chats, emails, and video conferencing). It has a team calendar, and it also allows you to create and send surveys to your team. We've been using the app for more than a year now, and I have to say it has improved its features and added new ones along the way. It's a great replacement for Skype or Zoom. Virtual backgrounds (on video calls) work better too.

Cons

You'd have to get used to using the app since it's fairly new, but after a while, it gets intuitive.

Showing 5 reviews of 30 Read all reviews

Lark FAQs

Below are some frequently asked questions for Lark.

Lark offers the following pricing plans:

  • Starting from: US$0.01/year
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Lark is offered for free for everyone. For customisations and special requests contact us to get a quote.

Lark has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Lark supports the following languages:

Arabic, Chinese, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese

Lark supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Lark integrates with the following applications:

Google Docs

Lark offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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