About VolunteerMatters
A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level. Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have.
VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload.
Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs.
VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with thousands of third-party platforms.
Images
Not sure about VolunteerMatters?
Compare with a popular alternative
VolunteerMatters
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Volgistics
Rosterfy
Mobilize
Get Connected
Reviews
Already have VolunteerMatters?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: International Affairs
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exactly What We Need
Reviewed on 07/04/2023
I can't say enough great things about [sensitive content hidden] in customer support. He has an...
I can't say enough great things about [sensitive content hidden] in customer support. He has an incredible response time and never expresses annoyance in the frequency of my inquiries. He also makes learning how to fix the problem myself easy to understand, so instead of having to ask [sensitive content hidden] again for help, I can usually do it myself. Give the man a raise.
Pros
Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile. Our organizations relies on this information to track the status of a volunteer and for funding from grants, and it couldn't be easier. Even our less tech-savvy volunteers can do it!
Cons
We have experienced some glitches with the integration of other software into our VolunteerMatters account, but customer service is always there to make it right.
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Volunteer Management Tool
Reviewed on 10/11/2022
The largest benefit is having all volunteer data in one location. With 19 locations, we were...
The largest benefit is having all volunteer data in one location. With 19 locations, we were previously using different methods across the Association. VolunteerMatters has given us the tool to be able to house everything in one location and make the experience for volunteers the same no matter which location they engage at
Pros
Scheduling and hours tracking to make sure that we are managing volunteers to be the most effective in support of our programs and our organization as a whole
Cons
There are a few features that would be nice to have for both the administrative and end-user aspects. But having said that, the team at VolunteerMatters is great to work with and open to listening to thoughts/ideas/suggestions that may help improve their platform
Reasons for Switching to VolunteerMatters
VolunteerMatters gave use the best-fitting solution and customizations that would fit the needs we were looking for. It also had the capacity to handle multiple locations with many volunteers with a structure that was easy to set up, easy to manage and allowed flexibility for the volunteer to match their skills with a volunteer roleResponse from Closerware
Thank you Curtis! We love our YMCA customers. We are so grateful to be working with such a great organization. Thank you for such an awesome endorsement for larger volunteer organizations that have distributed requirements across an enterprise of locations and departments. We like the hard stuff. We are weird like that :P
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Volunteer Matters Is Crucial To Our Organization
Reviewed on 15/11/2022
Pros
Since we started using Volunteer Matters, our volunteer program has grown to become a more significant and substantial component of our organization. The ease of use of Volunteer Matters makes our volunteer opportunities approachable and appealing. I use Volunteer Matters every day and am easily able to gather information about the status of our current volunteer shifts as well as our volunteer community. Our organization also regularly uses the communication tools which have proved to be very effective in recruiting volunteers and staffing shifts at the last minute. Lastly, the portal insigns and feedback features have provided much needed information to our organization that allows us to develop our volunteer program based off of input from volunteers.
Cons
What I would like to see most from Volunteer Matters is further developed communication tools. I would like the ability to communicate directly with volunteers for a specifc shift regarding shift changes or cancellations. I also would like the ability to see previous communications with volunteers, including the text of the email. Lastly, it would be helpful to be able to adjust the date range for the data displayed in the Portal Insights. This would be helpful when our grant reporting requires information for specific date ranges.
Response from Closerware
Thank you for the very kind review and suggestions :) With regard to emailing volunteers assigned to a specific shift, you can absolutely do this today! You can easily send communications to all assignees to that shift or individual assignees. I will have support reach out directly with more information.
- Industry: Recreational Facilities & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Customer Service/Support
Reviewed on 08/03/2023
Pros
I like the online support/chat feature. I use it all the time when I run into a snag. Their support representatives are quick to respond and usually have a fix within minutes. I also can't say enough about our Account Manager, [sensitive content hidden] He has been so helpful. When I couldn't find a time to do a virtual call, he created a quick "how to" video so I could train a new project organizer.
Cons
I wasn't in my role when we transitioned to VolunteerMatters, but I would have loved to have in-person training for all of our program directors. We did ask, but it was too costly for our non-profit.
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All in One System
Reviewed on 19/10/2020
We moved our volunteer system from paper to online with VolunteerMatters.
We moved our volunteer system from paper to online with VolunteerMatters.
Pros
This software is user-friendly and is ever-changing with feedback from the consumer.
Cons
There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.
Alternatives Considered
VolgisticsReasons for Switching to VolunteerMatters
It had the right functionalities with the right price for our organization.Response from Closerware
You'll be happy to know, there is a kiosk option and has been for some time! We'll have your account manager reach out today to provide you with details. :)
VolunteerMatters FAQs
Below are some frequently asked questions for VolunteerMatters.Q. What type of pricing plans does VolunteerMatters offer?
VolunteerMatters offers the following pricing plans:
- Starting from: US$1,890.00/year
- Pricing model: Subscription
- Free Trial: Not Available
VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program. We determine the size based on the number of sites, admin users, and volunteers. There are three feature tiers each with increasing sophistication. Growing - Starts at $1,890/yr Best For - Volunteer programs with dozens of volunteers looking to grow Professional - Starts at $3,590/yr Best For - Volunteer programs with 100’s or 1,000's of volunteers run by a professional staff Enterprise - Custom Quote Best For - Large organizations with distributed management & advanced integrations
Q. Who are the typical users of VolunteerMatters?
VolunteerMatters has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does VolunteerMatters support?
VolunteerMatters supports the following languages:
English
Q. Does VolunteerMatters support mobile devices?
VolunteerMatters supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does VolunteerMatters integrate with?
VolunteerMatters integrates with the following applications:
Zapier
Q. What level of support does VolunteerMatters offer?
VolunteerMatters offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for VolunteerMatters.
