About VolunteerMatters

VolunteerMatters is a cloud-based software designed to help non-profit organizations recruit, train and manage volunteers on a unified platform. It enables stakeholders to share various volunteer opportunities on social media platforms and publish project-specific landing pages taken from volunteer recruitment sites including VolunteerMatch and All for Good.

Features of VolunteerMatters include background checks, monthly audits, email invitations, automated reminders, project management, polls, reporting, and more. Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs.

VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with several third-party platforms. Volunteers can also use the application to apply for multiple programs, update contact or biographical information, prepare schedules, check-in/out of assignments, and provide feedback on projects.

Pricing starting from:

US$119.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to VolunteerMatters

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$119.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to VolunteerMatters

Images

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Features

Total features of VolunteerMatters: 46

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Calendar Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Document Storage
  • Email Alerts
  • Email Reminders
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Live Chat
  • Membership Management
  • Mobile Access
  • Personalization
  • Real Time Data
  • Real Time Reporting
  • Recognition Management
  • Recruitment Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • Volunteer Management
  • Volunteer Recruiting

Alternatives

Volgistics

4.5
#1 Alternative to VolunteerMatters
Web-based software management system for recruiting, tracking and coordinating volunteers serving organizations of all...

InitLive

4.6
#2 Alternative to VolunteerMatters
InitLive is a web-based solution that helps businesses plan & execute various activities involved in managing on-site...

Rosterfy

4.5
#3 Alternative to VolunteerMatters
Rosterfy exists to connect communities to events and causes they are passionate about through our volunteer and...

Raptor Volunteer Management

5
#4 Alternative to VolunteerMatters
Raptor Volunteer Management provides schools with user-friendly software that includes an integrated online volunteer...

Reviews

Overall rating

4.8 /5
(11)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.9/5

Already have VolunteerMatters?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 11
Megan K. Megan K.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

All in One System

Reviewed on 19/10/2020

We moved our volunteer system from paper to online with VolunteerMatters.

We moved our volunteer system from paper to online with VolunteerMatters.

Pros

This software is user-friendly and is ever-changing with feedback from the consumer.

Cons

There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Alternatives Considered

Volgistics

Reasons for Switching to VolunteerMatters

It had the right functionalities with the right price for our organization.

Response from Closerware

You'll be happy to know, there is a kiosk option and has been for some time! We'll have your account manager reach out today to provide you with details. :)

Dana S. Dana S.
Overall rating
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The customer service and ease of use for volunteers are top notch!

Reviewed on 23/10/2020

I am so thankful to the support team at VolunteerMatters. [SENSITIVE CONTENT HIDDEN] has helped us...

I am so thankful to the support team at VolunteerMatters. [SENSITIVE CONTENT HIDDEN] has helped us set up our new system and allowed us to take as much time as we needed. He answered a million questions that I asked and always followed up when he said he would. I cannot say enough wonderful things about the support staff and how they will bend over backwards to help you.

Pros

We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple. I love having the ability to add graphics to different projects and signing up for a shift is straightforward. Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

Cons

There's not a ton of customization you can do on your own (aside from graphics and the view for different pages). I wish you could see all the shifts for a project immediately without having to scroll to the month they've been scheduled in. I also wish you could delete multiple shifts or projects at once instead of doing it individually and having to scroll through the months again. All of these are small complaints but if these were fixed it would make our experience a lot better!

Response from Closerware

Thank you so much for your kind words and feedback. Stay tuned for some new features. We have a new release coming out this week. :)

Kevin A. Kevin A.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

YMCA of Greater Vancouver

Reviewed on 19/10/2020

Very positive. Good Customer Service.

Very positive. Good Customer Service.

Pros

One place for all of our volunteers to got to.

Cons

Compatibility with other software we are using in the organization.

Response from Closerware

We have many options for integrating with 3rd party systems including Zapier triggers and actions along with APIs and webhooks. We'd love to discuss your integration needs. We'll have your account manager reach out soon! :)

Liz H. Liz H.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great platform for volunteers!

Reviewed on 20/10/2020

Overall our experience with VolunteerMatters has been great and what really stands out is customer...

Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team. At any point when a question arises, the VM team is quick to help us and will hop on a call at any time. We've enjoyed our experience with VolunteerMatters and would recommend it to other organizations.

Pros

Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need. It is simple from both the administrator side and the volunteer side.

Cons

The VM software is simple, but as with any software it takes some time to learn the in's and out's of everything it can offer. But once we made sure to set aside time to train our employees and go through the online trainings we discovered that is was fairly simple and offered a wide range of help on their website.

Response from Closerware

Thank you so much for your awesome review. We are so happy you've discovered so much value with our service. Yay!

Linda Q. Linda Q.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great volunteer management system

Reviewed on 26/08/2020

The overall management of volunteers is getting easier as we continue to build a volunteer base in...

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters. It has the ability to electronically onboard volunteers through the application, policy sign-off, background check, reference checks, online training, and other credentials. It allows the organization to post what we need, and the volunteers sign up for projects. Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

Pros

Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

Cons

Their online classes on how to use the system are extremely helpful in getting familiar with all that the system can do. Some features are administered by Volunteer Matters, rather than being available to the company's administrator. Their customer service is very responsive, so this is a minor "con."

Response from Closerware

Thank you so much for leaving us a review, Linda! We're glad to hear we're helping bring awareness to your cause.

Showing 5 reviews of 11 Read all reviews

VolunteerMatters FAQs

Below are some frequently asked questions for VolunteerMatters.

VolunteerMatters offers the following pricing plans:

  • Starting from: US$119.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

VolunteerMatters is available across 3 pricing tiers: [Basic, Advanced, and Enterprise]. Pricing starts at $119/month and scales with each tier, outlined below: Growing - $119/month for up to 5 Admins and 500 Volunteers Professional - $299/months for up to 10 Admins and 1500 Volunteers Enterprise - Please contact us directly for pricing information *Discounts available with annual contracts

VolunteerMatters has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

VolunteerMatters supports the following languages:

English

VolunteerMatters supports the following devices:

VolunteerMatters integrates with the following applications:

Zapier

VolunteerMatters offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for VolunteerMatters.