Bigin by Zoho CRM
About Bigin by Zoho CRM
Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect and customer details including deals, emails, activities, tweets, and more in a centralized repository.
The application allows users to create and share no-code form across multiple channels. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. You can also connect with your contacts via WhatsApp, email, and online meetings! With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other notable features of Bigin include workflow automation, automated notifications, collaboration, data import, audit logging, and more.
Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns.
Pricing starting from:
US$1.00/year
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$1.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Bigin by Zoho CRM: 126
Alternatives
Less Annoying CRM
Ontraport
Capsule
Agile CRM
Reviews
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- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Simple but effective
Reviewed on 03/06/2024
Only positive so far, would definitely recommend
Only positive so far, would definitely recommend
Pros
It offers a great contact management system, import functionality, emailing, integration with Woocommerce
Cons
Nothing so far, but during the trial it would have been helpful to be able to add a second user to work out some of the sharing details
Reasons for Choosing Bigin by Zoho CRM
Although ACT is a very powerful CRM, it offers way more features than required and as a result ends up too expensive.Switched From
Act!Reasons for Switching to Bigin by Zoho CRM
Easier to use, cheaper, overall more aligned with what our business needs- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy, Friendly and Great
Reviewed on 05/12/2024
It is really friendly for beginners and easy to use.
It is really friendly for beginners and easy to use.
Pros
It is really easy and friendly for tiny companies. I used many different crm-systems but I couldnt understand them. After I used bigin for some minutes, I knew: "This is the crm-system, for our tiny company with 5 people."
Cons
This is a really good question. At the moment I have no answer.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Small Size CRM
Reviewed on 20/01/2024
Pros
It is really convenient to setup and onboard users.
We tried a simplified process for one of our teams instead of using Zoho CRM (full one), but in the end lacked some functionalities here.
Cons
Limited customizing options, overall not so useful from mobile in our case.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Much more than a place to Bigin
Reviewed on 24/10/2024
Pros
Where it shines uniquely for me is its ability to be repurposed for any internal process that requires a pipeline - support desk, projects, expense requests, HR onboarding. It achieves this by letting you use any module independently to the others. Say you build a pipeline for HR onboarding. You don't need to associate a deal with a company - which wouldn't make sense in this context. Or a pipeline for projects - there's no requirement to attach a contact.
Cons
It is missing an elegant way to generate proposals or live working docs to share with clients but there are workarounds as you can connect Bigin to many of Zoho's other products. I think this is not a deal-breaker considering Bigin is a simplified platform aimed at small business operators who don't have specialised IT knowledge to implement and administrate a CRM.
Alternatives Considered
Flowlu, Pipedrive, Freshsales, Basecamp, Zendesk Sell, Asana and HubSpot CRMReasons for Choosing Bigin by Zoho CRM
Lack of functionality, clunky interface, poor email deliverabilitySwitched From
TripleseatReasons for Switching to Bigin by Zoho CRM
Better functionality, more intuitive layout, good value for money- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BIGIN 5 stars
Reviewed on 06/01/2025
very positive, practical use, quick and simple to implement.
very positive, practical use, quick and simple to implement.
Pros
Level of simplicity and autonomy in customizations
Cons
The limit of dashboard elements and lack of conversion rate
Bigin by Zoho CRM FAQs
Below are some frequently asked questions for Bigin by Zoho CRM.Q. What type of pricing plans does Bigin by Zoho CRM offer?
Bigin by Zoho CRM offers the following pricing plans:
- Starting from: US$1.00/year View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing starts from $1/user/month (billed annually)
Q. Who are the typical users of Bigin by Zoho CRM?
Bigin by Zoho CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Bigin by Zoho CRM support?
Bigin by Zoho CRM supports the following languages:
Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Bigin by Zoho CRM support mobile devices?
Bigin by Zoho CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bigin by Zoho CRM integrate with?
Bigin by Zoho CRM integrates with the following applications:
AccuCare, ActiveEdge, Calendly, Constant Contact, Google Workspace, Mailchimp, Meetime, Microsoft 365, MyOperator, NeverBounce, Ozonetel, SMS-Magic, Twilio, Zapier, ZeroBounce, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho FSM, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho LandingPage, Zoho Meeting, Zoho Projects, Zoho Sites
Q. What level of support does Bigin by Zoho CRM offer?
Bigin by Zoho CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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