Bigin by Zoho CRM

About Bigin by Zoho CRM

Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect details including deals, emails, activities, tweets, and more in a centralized repository.

The application allows users to create and embed webforms into business websites to capture leads’ information. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other features of Bigin are workflow management, automated notifications, collaboration, data import, audit log, email templates, and more.

Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns. It also allows managers to create predefined workflows to automate recurring tasks such as tracking deal progress and setting up email alerts.

Pricing starting from:

US$1.00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Supported Languages

Arabic, Bulgarian, Chinese, Croatian, Czech and 20 others

Pricing starting from:

US$1.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard
Bigin by Zoho CRM Software - Bigin sales pipelines
Bigin by Zoho CRM Software - Bigin forms
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Bigin by Zoho CRM video
Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard
Bigin by Zoho CRM Software - Bigin sales pipelines
Bigin by Zoho CRM Software - Bigin forms

Features

Total features of Bigin by Zoho CRM: 96

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Assignment Management
  • Billing & Invoicing
  • Business Card/Badge Scanning
  • Business Process Automation
  • CRM
  • Calendar Sync
  • Calendar/Reminder System
  • Call Logging
  • Campaign Management
  • Charting
  • Client Management
  • Client/Property Matching
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • File Sharing
  • For Mac Devices
  • For Real Estate
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forms Management
  • HIPAA Compliant
  • Interaction Tracking
  • Kanban Board
  • Landing Pages/Web Forms
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leaderboards
  • Marketing Automation
  • Medical History Records
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Onboarding
  • Opportunity Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Process/Workflow Automation
  • Product Catalog
  • Quotes/Estimates
  • Real Time Data
  • Real-Time Notifications
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third-Party Integration
  • Third-Party Integrations
  • Web Forms
  • Workflow Configuration
  • Workflow Management

Alternatives

Keap

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Ontraport

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Zendesk Suite

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Reviews

Overall rating

4.7 /5
(412)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.5/5

Already have Bigin by Zoho CRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 412
Ramanathan
Ramanathan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesone experience with Bigin CRM by Zoho

Reviewed on 14/04/2022

Awesome experience with Bigin CRM. Great reliable customer support provided by Bigin CRM Team....

Awesome experience with Bigin CRM. Great reliable customer support provided by Bigin CRM Team. Bigin CCRM is a must use for all start up entrepreneurs and small business owners.

Pros

The deal pipeline feature is the best of all. Deal management is very essential for keeping an eagle eye on all the accounts so that we can maximize our sales closings month after month, so that no sales slips through the cracks. Kudos to Zoho.

Cons

Not much cons at these price points. Probably more number of pipelines in the pricing plans would have been a great sweetener.

Alternatives Considered

Pipedrive

Reasons for Choosing Bigin by Zoho CRM

Bigin CRM provides Better Value for money. More features packed inside reasonable prices.

Switched From

Pipedrive

Reasons for Switching to Bigin by Zoho CRM

Great Value for money provided by Bigin CRM.
Marcian
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent First Step to CRM

Reviewed on 08/03/2024

Excellent to work with a company that knows sales management and people

Excellent to work with a company that knows sales management and people

Pros

Simple, robust, easy to use, easy to train others

Cons

Like any other software there is some additional functionality that i think could easily be included.

Helmut
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

For CRM-beginners & small business very useful

Reviewed on 05/06/2023

We tested some other products, notably SugarCRM, Dolibarr and Odoo CRM, but never got beyond the...

We tested some other products, notably SugarCRM, Dolibarr and Odoo CRM, but never got beyond the experimental stage as they were all too complicated for our purposes.

Pros

The prerequisite for using a CRM in our company were low costs and the possibility of training even inexperienced employees in the shortest possible time.Under these conditions, it was important for us to have full integration of the CRM on mobile phones, so that employees can edit companies, contacts and related things on the mobile phone while on the go, without having to edit this data afterwards by an administrator.

Cons

When importing companies and contacts using the file structures of the sample files, it is irritating that Bigin does not automatically link several fields of the sample files. However, if you ignore the relevant message, the import will take place without any problems. The integration of whatsApp is not offered - at least in the free trial version.

Jonathan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Love this product!

Reviewed on 30/01/2024

Pros

It is easier to use when compared to our last CRM

Cons

Sometimes the customer support takes a long time to respond

Alberto
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Bigin streamlines my small business CRM in one simple interface, making it easy to manage...

Reviewed on 25/03/2024

Pros

Bigin has a user-friendly interface and customizable fields, making it easy to organize and access important customer information.

Cons

The lack of advanced reporting features and integrations with other Zoho apps can be limiting for more complex business needs.

Showing 5 reviews of 412 Read all reviews

Bigin by Zoho CRM FAQs

Below are some frequently asked questions for Bigin by Zoho CRM.

Bigin by Zoho CRM offers the following pricing plans:

  • Starting from: US$1.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Pricing starts from $1/user/month (billed annually)

Bigin by Zoho CRM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Bigin by Zoho CRM supports the following languages:

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Bigin by Zoho CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bigin by Zoho CRM integrates with the following applications:

Google Workspace, Mailchimp, Microsoft 365, Zapier, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho Meeting, Zoho Sites

Bigin by Zoho CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bigin by Zoho CRM.