About SMRT Systems
SMRT Systems is a cloud-based point-of-sale (POS) solution designed to help dry cleaning businesses manage drivers, customers, and staff members, track deliveries and process payments on a centralized platform. Features include automated reminders, order management, route optimization, bill statements, custom pricing, and reporting.
The application’s timeclock feature enables managers to determine employees’ start/end time, track any record errors, and calculate overtime for payroll. Administrators can use timecards to measure employees’ total number of working hours and utilize calendar filters to search past periods. SMRT Systems lets users add non-existing brand names to new orders and apply promotions to items by scanning barcodes. Managers can also create new customer profiles with details such as name, email address, mobile number, city, and more.
The delivery module enables managers to monitor daily active routes, drivers' activity across stops through a progress bar, pending and completed tasks, and the total number of bags remaining to be delivered on a particular stop. SMRT Systems also includes a locker module, which helps staff members search empty lockers for placing orders and send a text message or email to customers for confirmation.
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Reviews
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- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Dry Cleaning POS System
Reviewed on 12/08/2020
Overall the experience has been great! We have cut way back on the numbers of calls we used to make...
Overall the experience has been great! We have cut way back on the numbers of calls we used to make to customers, the amount of paper we handle. We used to have to void and rewrite tickets when mistakes were made, and now it is so much easier to change and edit tickets when necessary. Training drivers and scheduling pick ups and deliveries is super easy.
Pros
We love how easy the software is to use, the route app is terrific, communication through text and email has significantly cut down on phone calls, estimates are responded to very quickly and our customers love it. The reports are endless, we have hundreds of KPIs to help us with sales and marketing.
Cons
We have had a few challenges with the accounting; it works but the developers have promised to enhance it based on our feedback.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding
Reviewed on 10/08/2020
Our internal company communications, automation with management reporting, billing and customer...
Our internal company communications, automation with management reporting, billing and customer resolutions have been the biggest benefits with the software implementation. What took several emails, manual phone calls and meetings with our management are now easily reported across all communicaitons channels and have reduced the time to resolve day to day processes.
Pros
The installation, training, and implementations were a breeze. Using SMRT software for our operations has allowed us to implement, automate customer communications and improve our operations over night. We are upset at that fact that we didn't switch over years ago. The training for our staff, drivers, markin, office, and production was incredibly easy. It has exceeded our expectations thus far.
Cons
There is not much negative to say. As we discover features we wish we had, their staff is attentive and responsible and always find a better way to resolve our operational issues.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
New system
Reviewed on 14/04/2021
Pros
Information needed on tracking tickets,clothing
Cons
Internet based and too many steps along the way.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy transfer and start up
Reviewed on 11/11/2020
My overall experience has been positive. The texting feature allows me to comunicate easily with my...
My overall experience has been positive. The texting feature allows me to comunicate easily with my customers and has made my delivery service more efficient. Support is fast and usually solves your issues very quickly, either with email or on the phone.
Pros
This software is easy to learn. Training new employyes is easy. It is flexible and adapts well to the way you run your business. The ability to communicate with your customers through texting has been a big help. The support has been excellent.
Cons
I would like it if it printed tags for the lot system assembly operation. It is not a major problem but it would make it easier for my operation.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review
Reviewed on 06/01/2023
Overall I have been extremely happy and and the support staff has been great. My one recommendation...
Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process.
Pros
The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.
Cons
This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.
SMRT Systems FAQs
Below are some frequently asked questions for SMRT Systems.Q. What type of pricing plans does SMRT Systems offer?
SMRT Systems offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact SMRT Systems for pricing details.
Q. Who are the typical users of SMRT Systems?
SMRT Systems has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SMRT Systems support?
SMRT Systems supports the following languages:
English
Q. Does SMRT Systems support mobile devices?
SMRT Systems supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SMRT Systems integrate with?
SMRT Systems integrates with the following applications:
Segment, Zapier
Q. What level of support does SMRT Systems offer?
SMRT Systems offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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