---
description: If you're in a hunt for the best solution for your business, learn what Deepser has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
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title: Deepser Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/331/professional-services-automation/software) > [Deepser](/software/2002751/deepser)

# Deepser

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> Deepser is the only 100% Italian Service Management platform with native AI, designed to unify services, automate workflows and improve operational performance through a modular, no-code and highly customizable ecosystem trusted by more than 350,000 active users.
> 
> Verdict: Rated **4.6/5** by 57 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Deepser

Organizations today face increasing pressure to deliver faster services, improve operational efficiency and maintain visibility across an ever-growing number of processes and systems. Deepser helps address these challenges by bringing service management activities together into a single platform, eliminating fragmentation and creating a shared operational environment for every team.

One of the main benefits of Deepser is the ability to centralize information and processes. Instead of relying on disconnected tools, spreadsheets and manual workflows, organizations can manage requests, assets, customer relationships, knowledge and business processes through a unified platform. This reduces duplication, improves collaboration and gives teams access to the information they need when they need it.

Deepser also helps organizations increase productivity through automation. Repetitive activities such as ticket assignment, approval workflows, notifications, escalations and process execution can be automated using no-code tools, reducing manual work and allowing teams to focus on higher-value activities. By standardizing operations and minimizing unnecessary tasks, organizations can improve efficiency without increasing complexity.

Native AI capabilities further enhance productivity and service quality. Intelligent agents assist users and operators in finding information, retrieving knowledge, analyzing requests and supporting decision-making processes. This helps reduce response times, improve service consistency and make expertise more accessible across the organization.

Another key advantage is flexibility. Every organization works differently, and Deepser is designed to adapt to existing processes rather than forcing teams to change the way they operate. Thanks to its modular architecture and extensive configuration options, companies can create tailored experiences, workflows and service models without extensive development projects.

Deepser also improves visibility and governance. With centralized data, dashboards and reporting capabilities, decision-makers gain a clearer understanding of performance, service quality and operational trends. This makes it easier to identify inefficiencies, monitor service levels and support continuous improvement initiatives.

Scalability is another important benefit. Organizations can start with a specific use case such as Help Desk or ITSM and gradually expand to other areas including Customer Service, Human Resources, Facilities Management, Operations and CRM. This allows companies to extend value across the business while maintaining a consistent user experience and a single source of truth.

The platform also supports stronger collaboration between departments. By working within the same ecosystem, teams can share information more easily, coordinate activities more effectively and reduce delays caused by disconnected systems. This creates a more seamless experience for both employees and customers.

Finally, Deepser combines innovation with simplicity. Organizations benefit from native AI, workflow automation and advanced service management capabilities while maintaining a platform that is intuitive, highly configurable and supported by a dedicated team in Italy. The result is faster adoption, quicker time-to-value and a service management strategy that supports sustainable business growth.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 57 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Deepser
- **Location**: Schio, Italy
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$28.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Deepser offers a free 14-day trial. 
Please contact Deepser for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise)
- **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Barcode/Ticket Scanning
- Billable Items Tracking

## Integrations (21 total)

- 3CX
- AnyDesk
- CTI
- Connect
- Datto RMM
- Google Calendar
- LDAP Manager
- Mailchimp
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Teams
- Ninja

... and 6 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Professional Services Automation Software](https://www.getapp.sg/directory/331/professional-services-automation/software)

## Related Categories

- [Professional Services Automation Software](https://www.getapp.sg/directory/331/professional-services-automation/software)
- [IT Service Software](https://www.getapp.sg/directory/1049/it-service/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3461 reviews)
2. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (758 reviews)
3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1787 reviews)
4. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4084 reviews)
5. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Un software di Help Desk completo e flessibile" — 4.0/5

> **Giovanni** | *10 October 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Mi è piaciuto molto il CRM integrato, la gestione di chat, l'integrazione con Teamviewer e le possibilità di gestione di flussi e survey in un unico prodotto.
> 
> **Cons**: La creazione di campi aggiuntivi è limitata in tipologia e funzionalità, la parte formativa in solo inglese non aiuta e lo strumento utilizzato non aiuta un approccio strutturato.
> 
> Stiamo implementandolo ed è presto per un giudizio complessivo

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### "Lo strumento a copertura del Service Desk, IT Support & Asset management" — 5.0/5

> **Stefano** | *18 November 2022* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Lo strumento è in grado molto facilmente di adeguarsi ai processi aziendali di gestione e suporto ai clienti siano essi interni od esterni. Copre molti ambiti relativi alla gestione e governance dei processi di IT support e monitoraggio degli asset.
> 
> **Cons**: Nessuna problematica individuata, necessario avere molto chiaro il perimetro di intervento ed un piano di implementazione strutturato
> 
> Esperienza estremamente positiva anche grazie al supporto veloce e puntuale del team che sviluppa e manutiene il prodotto. Modello di pricing e copertura dei serivizi adeguato sia alle piccole stratup che alle aziende più strutturate

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### "Finalmente, perfetto per le MSP\!" — 5.0/5

> **Daniele** | *4 September 2020* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Costo, personalizzazione e semplicità sono i punti forti. Le API sono perfette\!
Con Deepser abbiamo centralizzato i nostri servizi.
> 
> **Cons**: Bisogna munirsi di pazienza iniziale per la startup, ma non credo esista un software dove non che sia calzato a pennello senza un attività iniziale di personalizzazione, anzi..
> 
> Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata. 
Mi ha stupito la rapidità di nuove features e la precisione della roadmap.
Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.

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### "Ricco di funzionalità e molto personalizzabile." — 5.0/5

> **Mauro** | *21 November 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Include tutte le funzioni necessarie alle mie esigenze
> 
> **Cons**: Alcune funzionalità di base, richiedono configurazioni personalizzate. Tuttavia, è davvero ricco di possibili confiugrazioni che coprono gran parte delle esigenze.

-----

### "Recensione Deepdesk IQT" — 5.0/5

> **Michele** | *28 July 2020* | Civil Engineering | Recommendation rating: 9.0/10
> 
> **Pros**: Flessibilità
Facilità d'uso
Personalizzazione
> 
> **Cons**: Lettura e scorrimento griglie di visualizzazione
Assenza del filtro logico AND/OR
> 
> Molto soddisfacente e malleabile

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## Links

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| en | <https://www.getapp.com/it-management-software/a/deepser/> |
| en-AE | <https://www.getapp.ae/software/2002751/deepser> |
| en-AU | <https://www.getapp.com.au/software/2002751/deepser> |
| en-CA | <https://www.getapp.ca/software/2002751/deepser> |
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| fr-BE | <https://fr.getapp.be/software/2002751/deepser> |
| fr-CA | <https://fr.getapp.ca/software/2002751/deepser> |
| nl | <https://www.getapp.nl/software/2002751/deepser> |
| nl-BE | <https://www.getapp.be/software/2002751/deepser> |

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