Lightspeed Restaurant
About Lightspeed Restaurant
Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including sales tracking, contactless payment processing, customizable floor plans, employee management, and more. Lightspeed Restaurant POS also offers add-ons for delivery and eCommerce to allow restaurant businesses to manage their orders from end-to-end.
Lightspeed Restaurant facilitates contactless payments, as well as transactions via credit and debit cards and QR codes. Bills can be split by seat, item, or cover, and tips can be added onto bills at any point in the order process. Orders can be managed within the system, with tools for order tracking, floor plans, item transfer between tables, tab management, and more.
With Lightspeed Restaurant’s delivery module, businesses can integrate with third-party platforms such as UberEats and Deliveroo to receive orders directly and manage the delivery of each order. Restaurants can also create delivery-only menus and track the performance of different menu items using the reporting functionality. The Lightspeed Restaurant eCommerce add-on offers additional features including merchandise sales, reservation system management, website management, reviews integration, and more.
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Reviews
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- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Not worthed as the expensive price
Reviewed on 28/02/2020
I know amount that i calculate manual in every type of payment are balance or not because kounta...
I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.
Pros
Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.
Cons
Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Web based means easy
Reviewed on 14/09/2023
We're integrating with Lightspeed and my experience is that they've put a great product on the...
We're integrating with Lightspeed and my experience is that they've put a great product on the market.
Pros
The product is one of the modern POS systems that it's very easy to set up and very easy to use. It's a breeze for both the users and the admins.
Cons
There is not really much to be mentioned as a con to be honest. May be that if you're experiencing some sort of a lack of internet connectivity you won't be able to mare changes, but not sure if I can qualify this as a con.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
My experience with Lightspeed
Reviewed on 22/02/2023
Not the greatest. The last rep that took care of my problem was the best one I had in the last 5...
Not the greatest. The last rep that took care of my problem was the best one I had in the last 5 years. His name is [sensitive content hidden] and he should be rewarded for his excellent customer service!
Pros
It is easy to use and the back office reports are very useful.
Cons
When it glitches the time on hold on the phone is ridiculous and Lightspeed needs to put techs on the road to help out the restaurants using their product
Response from Lightspeed
Hi Maria,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Lightspeed Restaurant Accountant
Reviewed on 07/07/2023
Pros
It is critical as a POS system and useful for posting all needed journal entries.
Cons
Can be difficult to learn to use and impliment.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
POS
Reviewed on 05/12/2019
Overall a great product that we continue to use at our cafe.
Overall a great product that we continue to use at our cafe.
Pros
When I was tasked with setting up a Point of Sale system in 48 hours I thought it was impossible but when I found Kounta it was easy to set up and integrate into our credit card machine in a matter of hours.
Cons
The most challenging thing that I found was I could not email the monthly receipts to my accounting team and would need to give them the main control to the platform if I wanted them to be able to access that directly.
Lightspeed Restaurant FAQs
Below are some frequently asked questions for Lightspeed Restaurant.Q. What type of pricing plans does Lightspeed Restaurant offer?
Lightspeed Restaurant offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Subscription
- Free Trial: Available
Lightspeed Restaurant pricing starts at €69/month.
Q. Who are the typical users of Lightspeed Restaurant?
Lightspeed Restaurant has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Lightspeed Restaurant support?
Lightspeed Restaurant supports the following languages:
English, French, German, Italian, Spanish
Q. Does Lightspeed Restaurant support mobile devices?
Lightspeed Restaurant supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Lightspeed Restaurant integrate with?
Lightspeed Restaurant integrates with the following applications:
5stelle, Abacus, Abacus POS, Apaleo, Apicbase Restaurant Management, BPL Digital, Bookingplanner, Cloudbeds, Cockpit IT Service Manager, Combo, Deliverect, Easilys, Flipdish, Fourth Suite, Frontdesk Anywhere, Homebase, Kitchen CUT, Marketman, Mews, Misterbooking PMS, Mobi2Go, Onvi, OpenTable, Oracle Hospitality Suite8, Orderlord, Planday, Rotaready, SevenRooms, Skello, Stayntouch PMS, SumUp, Tenzo, WebRezPro, aleno, protel PMS
Q. What level of support does Lightspeed Restaurant offer?
Lightspeed Restaurant offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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