Checkbox

Checkbox has been able to transform an administratively burdensome process to an efficient process managed entirely within the platform. The workflow process is able to seek approvals from different stakeholder groups depending on the options selected and complex bespoke documents can also be generated at the end of the process.

The team at Checkbox worked with the project team to identify key pain points and proposed solutions to streamline the process and increase efficiencies. The no code platform was really easy to update through the consultation process with key stakeholders and is easily maintained post implementation to continually update the process, improving overall experience for all stakeholders.

From an end user perspective, the users have adapted to this technology very quickly with little complaints.

Platform has been great so far and currently working with the Checkbox team to improve their dashboard capabilities.

Checkbox provides a platform on which you can create your own automation solutions, so it lets you build whatever you want. Once you've done some initial training, key functionality is very simple to use and intuitive - the platform is also constantly improving. After deployment of solutions, Checkbox also provides analytics to help you understand how well that solution is working.

Some of the more advanced functionalities are not currently well explained and really require someone from Checkbox to explain them to you - however the Checkbox team are constantly improving their support pages and in-platform tips. Finding and fixing errors in your solutions can also be time consuming and the Checkbox team have been proactive in launching things to assist with this.

Easy to use. We can put it in the hands of citizen developers easily, and the developers even like it because it is powerful and extensible. The releases always have something interesting in them so they are clearly improving it rapidly. We can code up a decision tree and document automation app in hours vs days or weeks with other platforms in this space.

No cons. There isn't a use case that we have had a challenge with. Three years ago there were a few features missing because it was still quite new, but that is rectified now and improving beyond our requirements every month.

I've been using Checkbox for many years in various legal contexts. The customer support team (and even the [SENSITIVE CONTENT]!) have always been fantastic to work with and very responsive. The product itself has come a long way over the years. It can serve simple use cases without much training needed, but it also has the power to serve more complex workflows.

Apps built on Checkbox tend to have a similar look and feel, as there is relatively limited design customisation available other than changing font styles. This usually won't be a major problem, but manage your expectations accordingly.