About New Relic

<strong>Performance at-a-Glance</strong>

New Relic One is the only dashboard you need to keep an eye on the end-to-end health and availability of your applications. New Relic One provides real-time performance visibility for each component of your production app: from your real user’s browser, through the application code, and down to the underlying server infrastructure. Complete visibility anytime you want it.

<strong>Deep Diagnostics</strong>

Go from performance at-a-glance monitoring to deep-dive code and SQL-level diagnostics in 2 clicks or less. Use New Relic One to identify when performance bottlenecks occur, where in your application stack and code problems exist, and how to fix them.

New Relic One provides SaaS Web & Mobile Application Monitoring for Ruby, PHP, .Net, Java, Python, Node.js, iOS, and Android Apps

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of New Relic

End-to-End Performance Management Made Easy

Sign-up for your free account. Deploy a small, lightweight agent in your application servers. Then, log into the New Relic One web app and the service will immediately “light up” with actionable performance data about your application. From here your application and server monitoring experience begins! Oh, and this only takes about 2 minutes – so yeah it’s easy!

Don't worry it’s safe and secure too. 70,000+ customers trust us to monitor more than 140 billion metrics daily.

Security certifications? Yes, we have those – we successfully completed our SOC2 audit. Learn more here: http://trust.newrelic.com

Multi-Platform Support

Rather than building on expensive, monolithic application architectures, organizations today are increasingly developing applications that get the job done easily and provide immediate value. This means that applications are being written in languages and frameworks that get the job done fast. They need an application performance management tool that does the same thing. That’s why New Relic is the only application performance management solution that supports applications written in Java, .NET, PHP, Ruby, Python, and Node.js.
Whatever language your app is written in – New Relic One has you covered!

SaaS-Based App Management Anytime, Anywhere

Proven app management capabilities delivered as a service. What does that really mean? It's our system, in our datacenter, and we do the heavy lifting. All you do is log in via your browser, watch your app, find and fix issues. Not to mention – save a ton of time and money along the way.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, China, Germany, United Kingdom , India, Japan, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

New Relic Software - New Relic One Lookout
New Relic Software - New Relic One Instant Observability
New Relic Software - New Relic One Application Performance Monitoring
New Relic Software - New Relic One Pixie UI
New Relic Software - New Relic One Explorer
View 6 more
New Relic video
New Relic Software - New Relic One Lookout
New Relic Software - New Relic One Instant Observability
New Relic Software - New Relic One Application Performance Monitoring
New Relic Software - New Relic One Pixie UI
New Relic Software - New Relic One Explorer

Features

Total features of New Relic: 26

  • @mentions
  • API
  • Application Management
  • Audit Management
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • Credential Management
  • Dashboard
  • Data Visualization
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Graphical User Interface
  • Integrated Development Environment
  • Log Collection
  • Monitoring
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Real Time Monitoring
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Search/Filter
  • Transaction Monitoring
  • Uptime Reporting

Alternatives

Nagios Core

4.1
#1 Alternative to New Relic
Nagios Core is an open-source IT infrastructure monitoring and alerting solution designed to help businesses monitor...

AppDynamics

4.6
#2 Alternative to New Relic
AppDynamics Application Intelligence platform empowers today’s software-defined businesses with the ability to...

Datadog

4.5
#3 Alternative to New Relic
Datadog is a monitoring and security platform for Dev, Sec, and Ops teams that unifies metrics, traces, and logs in one...

SilverSky Managed Security Services

4.7
#4 Alternative to New Relic
SilverSky Managed Security Services is a cloud-based cybersecurity platform that helps businesses monitor firewalls and...

Reviews

Overall rating

4.5 /5
(159)
Value for Money
3.9/5
Features
4.5/5
Ease of Use
4.2/5
Customer Support
4.1/5

Already have New Relic?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 159
Jonathan
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New Relic Offers Simple-to-Set-Up Server Monitoring

Reviewed on 21/08/2019

New Relic is a great product/service that is extremely powerful and easy to use. They even have...

New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Pros

I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Cons

Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Leon
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for tracking the performance and health of our platform

Reviewed on 04/06/2021

I am using the web interface and the app multiple times a day to quickly see how the application is...

I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Pros

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Cons

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Alternatives Considered

AppDynamics

Reasons for Switching to New Relic

New relic was cheaper and easier to implement.
Manjeet
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good product but has potential to be the best in market

Reviewed on 11/10/2022

Pros

It is pretty easy to integrate with the cloud regardless of provider

Cons

Native app analytics could be mich better

Alternatives Considered

Datadog
Dylan
Overall rating
  • Industry: Internet
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Worse each year

Reviewed on 07/11/2020

I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem...

I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros

Has monitoring specific to the programming languages and database servers that we use

Cons

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap.

The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work.

Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

One Stop Server/App/Website/etc Monitoring

Reviewed on 29/05/2022

Pros

I love this product! I have always had the free tier and it has so much many features. I don't know how they do so much for the free tier. I use the realtime app monitoring (APM) the most, to see current traffic as well as checking for slow apis and why they are slow. The second most used tool is to monitor my actual server (Host). Then of course I can't forget the essential and anxiety removing notification system that will tell me as soon as whatever I don't want to happen and set up an alert for, happens. This has saved me and my customers a few times already. Thank you for a great product! :)

Cons

I would love to upgrade to the paid version, but, so far, it is too expensive. I wish there were a starter tier, or even a supporter/love your product tier.

Showing 5 reviews of 159 Read all reviews

New Relic FAQs

Below are some frequently asked questions for New Relic.

New Relic offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

<strong>New Relic for Web Apps</strong> all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages. <strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

New Relic has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

New Relic supports the following languages:

English

New Relic supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

New Relic integrates with the following applications:

Jira, Pivotal Tracker

New Relic offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for New Relic.