Datto RMM
About Datto RMM
A modern, secure, and fully-featured cloud RMM, Datto RMM helps manage the complexity & risks of supporting client endpoints. Intuitive and easy-to-use, Datto RMM helps MSPs keep their supported estate secure, patched, optimized, and running.
Datto RMM offers MSP-centric features in an integrated SaaS platform. With monthly release cycles, Datto RMM helps MSPs support the IT environments Key features of Datto RMM include discovery and asset management, device monitoring, remote support, reporting and more. Businesses can know what’s going on with every device through real-time notification of alerts and automated responses to reduce device downtime, including Ransomware detection, which reduces the impact of crypto-ransomware for your clients.
It provides real-time visibility into every asset under contract including location, status, compliance and condition. It helps keep devices patched, secure and optimized on a policy-based device management console delivering automation at scale.
The application secures remote access across devices using remote support and screen sharing tools. It also showcases the value delivered to clients through scheduled reporting and insights into devices, activity and customer health.
Datto RMM includes pre-built monitoring scripts and policies, access rights, integrations with other platforms such as antivirus, warranties, and documentation management and PSA tools.
As a SaaS platform, Datto RMM is accessible on the cloud and enables MSPs to manage their customers. The platform’s enhanced security posture, with mandatory two-factor authentication, routine penetration testing and infrastructure hardening, and active monitoring for unauthorized access attempts,
helps maintain its proven track record of 99.99% uptime. And, since it’s a truly scalable, cloud-based platform, there is no limit to the number of devices you can support.
Images
Not sure about Datto RMM?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
NinjaOne
N-central
Take Control
Kaseya VSA
Reviews
Already have Datto RMM?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Administrator's review
Reviewed on 12/08/2022
Great experience and would recommend to everyone
Great experience and would recommend to everyone
Pros
Ease of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys.
Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications.
Easy patch management and targeting flexible due to UDF fields provided by datto
Cons
The NEW UI is not as user friendly as old one
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Used the product for a few years now
Reviewed on 11/01/2023
Better than other products we reviewed and has worked well for us.
Better than other products we reviewed and has worked well for us.
Pros
Good integration into Autotask, New interface allows customising what you need to see first.
Cons
Overlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations
Alternatives Considered
ConnectWise ScreenConnectReasons for Choosing Datto RMM
Move to cloud based solutionReasons for Switching to Datto RMM
Better integration and less additional bolt ons needed to do the job- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't buy KaseyaOne/365- Horrible product... nothing works
Reviewed on 28/01/2025
Horrible, six months in and still struggling with every aspect of the product.
Horrible, six months in and still struggling with every aspect of the product.
Pros
Single pane of glass/login for all stack portals.
Cons
Nothing works on the new platform. Screen Connect no matter which one you choose to use is inconsistent. Portals don't load, constantly need to refresh to get tools to work, Backups don't work on most PC's and Servers, backup software breaks SQL backups, etc., etc., etc.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto RMM is worth it!!
Reviewed on 26/09/2024
A Fantastic experience, since we a large supporter of Datto and Kasey’s products
A Fantastic experience, since we a large supporter of Datto and Kasey’s products
Pros
Easy to use and we are a huge proponent for Datto and Kaseys products. It intergrates with almost everything we use.
Cons
There isn’t too much I don’t like about it
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Key support tool to our MSP
Reviewed on 14/05/2024
Happy with the product and support received. Do note its a US based company, you may have a...
Happy with the product and support received. Do note its a US based company, you may have a support time zone issue.
Pros
Love the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed.
Cons
The only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences. If you reduce your clients, you still locked into the contract. consumption model would be favourable.
Datto RMM FAQs
Below are some frequently asked questions for Datto RMM.Q. What type of pricing plans does Datto RMM offer?
Datto RMM offers the following pricing plans:
- Free Trial: Available
Q. Who are the typical users of Datto RMM?
Datto RMM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Datto RMM support?
Datto RMM supports the following languages:
English, French, German, Hungarian, Italian, Portuguese, Spanish, Swedish
Q. Does Datto RMM support mobile devices?
Datto RMM supports the following devices:
Q. What other apps does Datto RMM integrate with?
Datto RMM integrates with the following applications:
BrightGauge, ConnectWise PSA, Datto SIRIS, IT Glue, Myki, OpsGenie, Passportal, Password Boss, ScalePad Lifecycle Manager
Q. What level of support does Datto RMM offer?
Datto RMM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Datto RMM.
Patch Management Software
