About Rocketlane

Rocketlane is a collaborative customer onboarding platform.

Rocketlane helps you shorten time-to-value, streamline implementation projects, and elevate your onboarding CX. Rocketlane uniquely combines project management, live document collaboration, and communication capabilities into one tightly-knit experience.

Rocketlane helps you impress your customers, hold them accountable in the journey, create comprehensive and repeatable playbooks, get on-demand visibility into onboarding projects and customer sentiments, and increase the productivity of your implementation teams.

Start your free trial today!

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Rocketlane

Rocketlane brings project management, document collaboration, and communication under one roof, making customer onboarding seamless.

Rocketlane gives teams and stakeholders:

A] 360-Degree Visibility:

- Dashboard: View all projects in your organization—slice and dice data to uncover trends and benchmarks to make intelligent decisions.

- Projects: Know where it all stands with a view into project phases, tasks, and statuses.

- Status Updates: Build transparency with customers using automated reminders and updates.

B] Elevated Customer Experience:

- Customer Portal: Give your customers access to project details with a branded portal.

- Presentation Mode: Put a great first impression with our interactive walkthrough of your methodology.

- Built-in CSAT: Stay on top of customer sentiments with the ability to capture CSAT at every milestone.

C] Consistency:

- Templates: Enforce your playbooks with templates. Create them once, reuse them forever.

- Unified Workspace: Collaborate and have live conversations with customers on docs, spreadsheets, and presentations inside Rocketlane.

- Spaces: No more maintaining multiple versions of documents. With our internal and shared spaces, you get to control who sees what.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United Arab Emirates, Australia, Canada, United Kingdom, India , British Indian Ocean Territory, Singapore, United States

Supported Languages

English

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Rocketlane Software - List of customer onboarding or other client projects along with status, deep previews into progress, customer sentiment, and more.
Rocketlane Software - Create detailed project delivery tasks and milestones, help content, responsibilities, timelines, visibility, and more as part of project templates.
Rocketlane Software - Showcases the blueprint for execution - phases, tasks, milestones, responsibilities, visibility, due dates, and timeline view options, and a "Presentation Mode" to interactively present all these to clients with ease.
Rocketlane Software - All-in-one white-labeled client portal that combines project management, personal tasks, document collaboration, and messaging communication into a single modern experience that is easily accessible through magic links.
Rocketlane Software - Add templated Rocketlane documents, or embed documents from Gsuite, Figma, calendly, and many other sources, to live collaborate and track work emerging from documents.
Rocketlane Software - Compose status updates in a semi-automated, drag-and-drop manner, and collaborate with peers and customer side POCs to finalise and publish updates to all project stakeholders.
Rocketlane Software - Collect data for request intakes, handoffs, and run customer surveys
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Rocketlane video
Rocketlane video
Rocketlane video
Rocketlane Software - List of customer onboarding or other client projects along with status, deep previews into progress, customer sentiment, and more.
Rocketlane Software - Create detailed project delivery tasks and milestones, help content, responsibilities, timelines, visibility, and more as part of project templates.
Rocketlane Software - Showcases the blueprint for execution - phases, tasks, milestones, responsibilities, visibility, due dates, and timeline view options, and a "Presentation Mode" to interactively present all these to clients with ease.
Rocketlane Software - All-in-one white-labeled client portal that combines project management, personal tasks, document collaboration, and messaging communication into a single modern experience that is easily accessible through magic links.
Rocketlane Software - Add templated Rocketlane documents, or embed documents from Gsuite, Figma, calendly, and many other sources, to live collaborate and track work emerging from documents.
Rocketlane Software - Compose status updates in a semi-automated, drag-and-drop manner, and collaborate with peers and customer side POCs to finalise and publish updates to all project stakeholders.
Rocketlane Software - Collect data for request intakes, handoffs, and run customer surveys

Features

Total features of Rocketlane: 82

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Tracking
  • Business Process Automation
  • Calendar Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Feedback Management
  • File Management
  • File Sharing
  • Gantt/Timeline View
  • Idea Management
  • Issue Management
  • Kanban Board
  • Live Chat
  • Milestone Tracking
  • Monitoring
  • Multiple Projects
  • Onboarding
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Prioritization
  • Progress Tracking
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Traditional Methodologies
  • User Onboarding
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

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Baton

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Smartsheet

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Zoho CRM

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Reviews

Overall rating

4.7 /5
(19)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.8/5

Already have Rocketlane?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 19
Pooja
Overall rating
  • Industry: Human Resources
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Application for Project Tracking

Reviewed on 25/11/2021

Overall experience with team really good, i think less than 1 week we did the implementation....

Overall experience with team really good, i think less than 1 week we did the implementation. Rocketlane team has also given training to team.

Great job [SENSITIVE CONTENT]

Pros

There are various things which i liked in the application
- Private space which i can use for actionable within team, same is not visible to client
- Use this application to have conversation with client (chat tool too)
- Easy to attach documents
- Project also have sub task activities (Child -Parent relation)
- Overall project status with delay activities
- Reminders for the project (next and delayed task)
- Play with % of completion with task and subtask and many more

Cons

Nothing as such but yes, i must say i wanted more charts and reports

Alternatives Considered

OneHash

Reasons for Switching to Rocketlane

Rocketlane able to cater our requirement and product is user friendly.
Guirec
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A powerful project management tool - ideal for SaaS OnBoarding projects

Reviewed on 17/11/2021

We are using Rocketlane to accelerate our customer's onBoarding projects and facilitate issue...

We are using Rocketlane to accelerate our customer's onBoarding projects and facilitate issue managements with existing clients.

Pros

I really like the Presenter mode, which allow me to show my customers what the project is going to look like, within a synthetic view.
I also love the possibility to generate status reports directly from the tool, with a simple click & drop of recently completed or blocked tasks.

Cons

I use project phases for projects with clearly defined tasks but I'm currently missing the opportunity to define custom tags to easily build group of tasks later inside the Kanban board for example

Connor
Overall rating
  • Industry: Warehousing
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Preferred Onboarding Platform

Reviewed on 11/11/2021

Pros

We love using Rocketlane's external view of the project so we can share with our Customer and keep specific tasks internal vs external. Rocketlane allows us to control our branding and onboarding experience better than competitors.

Cons

Rocketlane is new to the scene and thus some of the features will be fresh and rusty. Transfering from Asana just took a little bit of getting used to you. They have a great Care team and resources which eliminate these concerns.

Jeff
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool for Client Onboarding

Reviewed on 28/12/2021

The team has been amazing to work with.

The team has been amazing to work with.

Pros

Rocketlane has all of the core features you would expect from an implementation provider, and then some. I especially like the Magic Link sign on process, and the ability to add Spaces, where you can collaborate further with users.

Cons

We are looking forward to further customization abilities with the platform.

Alternatives Considered

Baton and Asana

Reasons for Switching to Rocketlane

easy end-user experience, and more client implementation features/functionality than others
Mithun
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Standard & Useful Product

Reviewed on 30/07/2021

I had a very good experience so far by using Rocketlane. We use this product for Work Flow...

I had a very good experience so far by using Rocketlane. We use this product for Work Flow management in our organization and I'm very satisfied with the features available in Rocketlane which is very user friendly. I would like to call it - Simple but Powerful!

Pros

Overall, the whole product looks great according to the UI part and also very user friendly. Security-wise also Rockletlane is up to the mark

Cons

The part where we can attach documents can be improved.

Showing 5 reviews of 19 Read all reviews

Rocketlane FAQs

Below are some frequently asked questions for Rocketlane.

Rocketlane offers the following pricing plans:

Rocketlane pricing starts at $19 per team member, per month when billed annually. Choose between Professional, Premium, and Enterprise plans to best suit your customer onboarding needs. Comes with a free 14-day trial. For more information on pricing, visit: https://www.rocketlane.com/pricing

Rocketlane has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Rocketlane supports the following languages:

English

Rocketlane supports the following devices:

Rocketlane integrates with the following applications:

Jira, Salesforce Platform, Slack, Zapier

Rocketlane offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Rocketlane.