---
description: If you're in a hunt for the best solution for your business, learn what Automation Anywhere Aisera Solutions has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Automation Anywhere Aisera Solutions Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [AI IT Agents](/directory/5322/ai-it-agents/software) > [Automation Anywhere Aisera Solutions](/software/2049969/ai-service-desk)

# Automation Anywhere Aisera Solutions

Canonical: https://www.getapp.sg/software/2049969/ai-service-desk

> Aisera is a cloud-native and on-premises agentic AI platform for global enterprises, automating IT, HR, Finance, and Customer Service.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Automation Anywhere Aisera Solutions

\* Delivers high auto-resolution rates for IT and support requests, directly reducing ticket volume and live agent workload without additional staffing.
\* Provides continuous availability for end-user support, ensuring requests are handled outside business hours without human intervention.
\* Integrates with existing ITSM, HR, and enterprise platforms to surface contextual answers and trigger automated workflows from a single conversational interface.
\* Supports multi-channel deployment across web, mobile, and collaboration tools, meeting employees and customers on their preferred platforms.
\* Equips administrators with no-code configuration tools for building and updating virtual agent workflows without developer involvement.
\* Surfaces analytics and reporting dashboards that track resolution trends, deflection rates, and user satisfaction to inform continuous improvement.
\* Scales across IT, HR, facilities, and customer service use cases from a unified platform, reducing the need for multiple point solutions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Automation Anywhere
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Catalan, Chinese, Dutch, English, Finnish, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Kazakh, Korean, Malay, Marathi, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Tamil, Telugu, Turkish, Ukrainian
- **Available Countries**: Canada, France, Greece, India, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- AI‑Powered Candidate Screening
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Collaboration
- Agent Governance
- Alerts/Escalation
- Analytics
- Asset Tracking
- Automated Routing
- Autonomous Task Execution
- Availability Management
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Compliance Management

## Integrations (1 total)

- Agent Platform

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [AI IT Agents](https://www.getapp.sg/directory/5322/ai-it-agents/software)

## Related Categories

- [AI IT Agents](https://www.getapp.sg/directory/5322/ai-it-agents/software)
- [AI Agents for HR](https://www.getapp.sg/directory/5059/ai-agents-for-hr/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Enterprise Search Software](https://www.getapp.sg/directory/1347/enterprise-search/software)
- [AIOps Platforms](https://www.getapp.sg/directory/3789/aiops-platforms/software)

## Alternatives

1. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (268 reviews)
2. [Moveworks](https://www.getapp.sg/software/2068334/moveworks) — 5.0/5 (1 reviews)
3. [Capacity](https://www.getapp.sg/software/129319/capacity) — 4.5/5 (14 reviews)
4. [TIKTING](https://www.getapp.sg/software/2062890/tikting) (0 reviews)
5. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4090 reviews)

## Reviews

### "Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar" — 4.0/5

> **Joel** | *20 February 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump.

What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding.
> 
> **Cons**: Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in,  though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases.
> 
> Overall,  it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution.

-----

### "Quick Turn arount Time on Issue Resolution" — 5.0/5

> **Eva** | *9 July 2021* | Telecommunications | Recommendation rating: 5.0/10
> 
> **Pros**: A great web platform that is accessible from any device, \& we have been able to resolve customer queries quickly, even when working remotely.
> 
> **Cons**: When there are many client support request issues, and one is using a mobile phone, the platform is quite slow.
> 
> I love the fact, that I have the ability to choose my preferences, i.e I can opt to choose the Chat option instead of the Social media option

## Links

- [View on GetApp](https://www.getapp.sg/software/2049969/ai-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/ai-service-desk/> |
| en-AE | <https://www.getapp.ae/software/2049969/ai-service-desk> |
| en-AU | <https://www.getapp.com.au/software/2049969/ai-service-desk> |
| en-CA | <https://www.getapp.ca/software/2049969/ai-service-desk> |
| en-GB | <https://www.getapp.co.uk/software/2049969/ai-service-desk> |
| en-IE | <https://www.getapp.ie/software/2049969/ai-service-desk> |
| en-NZ | <https://www.getapp.co.nz/software/2049969/ai-service-desk> |
| en-SG | <https://www.getapp.sg/software/2049969/ai-service-desk> |
| en-ZA | <https://www.getapp.za.com/software/2049969/ai-service-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp Singapore has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.sg","url":"https://www.getapp.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.sg/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Automation Anywhere Aisera Solutions","description":"Aisera is a cloud-native SaaS and on-premises agentic AI platform built for Global 2000 and mid-market enterprises. It deploys a coordinated system of AI agents and assistants that autonomously handle decision-making, process orchestration, and task execution at scale across IT, HR, Finance, Customer Service, Facilities, and Operations functions. The platform combines conversational AI, AI-powered search, AIOps, and self-service resolution capabilities, integrating with over 100 enterprise applications including ServiceNow, Salesforce, Workday, Zendesk, Oracle, Atlassian, BMC, and Microsoft 365. It serves organizations across financial services, healthcare, retail and e-commerce, telecom and utilities, media and entertainment, and transportation and logistics.\n\nCore capabilities include out-of-the-box and custom AI agents built via Agent Composer using natural language, an Enterprise AI Copilot with federated search and domain-specific large language models (LLMs), and Agent Assist with triage, summarization, answer generation, and next best action recommendations. Workflow automation is delivered through AI Workflow Studio, Event Studio, Hyperflow Studio, and Prompt Studio, all supporting low-code and no-code configuration. Conversational AI 2.0 handles intent matching, contextual disambiguation, multi-intent queries, and context switching, while Retrieval-Augmented Generation (RAG) powers accurate knowledge retrieval across enterprise repositories. Multilingual support spans over 100 languages with built-in language detection. The Aisera Unify backbone adheres to open standards (A2A, MCP, AGNTCY) for multi-agent ecosystem interoperability, and the TRAPS Framework governs trusted, responsible, auditable, private, and secure AI deployment.\n\nAIOps capabilities deliver proactive incident detection, automated root-cause analysis, noise suppression, spatiotemporal correlation, and full-stack observability, with OpenTelemetry integration within the LLM gateway for agent-level observability. LLM Studio supports tailored model tuning using organizational knowledge and ITSM data, and the platform accommodates buy, build, or bring-your-own LLM configurations, including on-premises LLM models for data privacy requirements. Automated machine learning and reinforcement learning models are trained on 150 million tickets and over 1.1 billion conversations. Additional capabilities include Ticket Concierge for proactive ticket resolution, Campaigns for broadcast messaging across MS Teams, Slack, and other channels, scheduled automation triggers, event-based workflow execution, sentiment analysis, churn prediction, and predictive analytics for financial performance and budget anomaly detection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aec4010a-3d8c-420f-8c60-7d90a485508c.png","url":"https://www.getapp.sg/software/2049969/ai-service-desk","@id":"https://www.getapp.sg/software/2049969/ai-service-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":4.5},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.sg/software/2049969/ai-service-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI IT Agents","position":2,"item":"/directory/5322/ai-it-agents/software","@type":"ListItem"},{"name":"Automation Anywhere Aisera Solutions","position":3,"item":"/software/2049969/ai-service-desk","@type":"ListItem"}]}]}
</script>