--- description: If you're in a hunt for the best solution for your business, learn what Hiver has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hiver Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver](/software/20502/hiver) # Hiver Canonical: https://www.getapp.sg/software/20502/hiver Page: 1 / 7\ Next: [Next page](https://www.getapp.sg/software/20502/hiver?page=2) > Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. > > Verdict: Rated **4.7/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hiver Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels. Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone works from the same picture. Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams configure ticket fields and define SLAs in natural language, and audit trails keep every action accountable and reporting-ready. AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team's tone, recommends next steps, and takes directed actions like updating Salesforce or pulling information from Confluence. Your team reviews and approves what goes out. Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues. Integrations and Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps, and trigger actions across connected systems. Teams build the rules in natural language. Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. Your team queries the data in natural language, inside Hiver or through MCP. Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, and AI Agents and your team act on that intelligence in every interaction. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 148 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Agent Configuration - AI Copilot - AI Sorting - AI Text Summarization - API - Access Controls/Permissions - Activity Tracking - Adaptive Learning - Alerts/Escalation - Analytics - Assignment Management - Automated Routing - Business Process Automation - Canned Responses - Change Management - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Email Management Software](https://www.getapp.sg/directory/306/email-management/software) - [AI IT Agents](https://www.getapp.sg/directory/5322/ai-it-agents/software) - [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software) - [Collaboration Software](https://www.getapp.sg/directory/335/web-collaboration/software) ## Alternatives 1. [Google Workspace](https://www.getapp.sg/software/90761/google-apps-for-business) — 4.7/5 (17670 reviews) 2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1787 reviews) 3. [Front](https://www.getapp.sg/software/102177/front) — 4.5/5 (288 reviews) 4. [Bitrix24](https://www.getapp.sg/software/90602/bitrix24) — 4.2/5 (1001 reviews) 5. [Missive](https://www.getapp.sg/software/2057204/missive) — 4.9/5 (184 reviews) ## Reviews ### "Hiver has been a game changer our account management team\!" — 5.0/5 > **Bryn** | *10 September 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer\! > > **Cons**: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively. ----- ### "Hiver is cool and user friendly :D" — 5.0/5 > **Priscila** | *22 March 2023* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: We jumped into it without warm up. We had a really sour experience with a bulky software that was overwhelming with their tab system and it was refreshing not to struggle with basic communication functions. The change was painless and really quick. I like we are working with the same features we know from gmail but enhanced. > > **Cons**: The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my search as I haven't found a way to filter in which inbox I'm looking for the information. > > Overall pretty great\! It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to explain it to us and I don't think we have comunicated this efficiently in a while. Thanks Hiver\! ----- ### "Product ok, but be prepared for whacky price changes (last one 60%+ increase)" — 2.0/5 > **Verified Reviewer** | *26 June 2022* | Furniture | Recommendation rating: 2.0/10 > > **Pros**: The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas. > > **Cons**: They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans. Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen. > > It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return. As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you. Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while. ----- ### "Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by 50%." — 5.0/5 > **Nick** | *29 June 2020* | Translation & Localization | Recommendation rating: 10.0/10 > > **Pros**: The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver\! > > **Cons**: Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great. > > We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business. ----- ### "Great Issue / Email management App with Good Analytics" — 5.0/5 > **Lokesh** | *7 April 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Using Hiver for more than a year \& the best thing is it doesn't slow down your Gmail experiance along with a great tagging \& assignment of emails/ issue. > > **Cons**: Could not find any issue related to the product and their support till now but the pricing can be a bit more competetive. > > The overall experiance is great as now we can have a great analytics of each issue on user basis which help us for feedback in future. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.sg/software/20502/hiver?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/20502/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data