About tymeshift
tymeshift was made to make Zendesk more effective and to simplify workforce management. tymeshift understands the need for effective WFH tools and offers users automated features like forecasting, scheduling, and data management. Additionally, users are able to complete daily activities and see their schedules straight in Zendesk, taking the extra work out of workforce management. tymeshift helps organizations spend their time being more productive and engaged.
Pricing starting from:
US$5.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of tymeshift
- Automatically schedules breaks, channel-specific assignments and more.
- Tracks time spent on Zendesk tickets, calls and chats.
- Real-time Monitoring, shows users what is happening across their entire team & every channel in real time.
- Provides insight into how much each user's time is spent on core support tasks.
- Builds custom scorecards based on chosen metrics to help motivate users.
- Provides notifications for email, chrome, or slack when a user doesn't show up or is stuck on a ticket.
Devices
Business size
Markets
Argentina, Australia, Brazil, Canada, Germany, Denmark, Finland, France, United Kingdom, Ireland, Israel, India, Iceland, Malta, Mexico, Netherlands, Norway, Philippines, Sweden, Singapore, United States, South Africa and 17 others
Supported Languages
English
Pricing starting from:
US$5.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of tymeshift: 11
Alternatives
Assembled
Monet Live WFO
Pixid VMS
Virtual Observer
Reviews
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- Company size: 11-50 Employees
- Used for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great time tracker & employee management tool for ZenDesk
Reviewed on 01/08/2018
Actionable analytics for workforce management.
Actionable analytics for workforce management.
Pros
I really enjoy the features and how it is built perfectly for ZenDesk. If you are running a large Help Desk company, these insights are invaluable.
Cons
The stand-alone product isn't as good as other time trackers on the market for the money, which I'm sure they are aware of, because it is truly meant for amazing insights within ZenDesk.
Response from Tymeshift
Hi Rowdie!
Thank you so much for taking the time to leave this review. We value all the comment we get from our customers and we really appreciate your constructive feedback.
Be sure that we work hard everyday to make Tymeshift the perfect WFM tool for your Team.
Thanks again.
Have a great day!:)
- Industry: Furniture
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Value and Support in the Work Force Management Game
Reviewed on 15/10/2021
Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them...
Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative [SENSITIVE CONTENT] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are.
Pros
Analytics, ease of set up, customer support and user friendly system for the agents.
Cons
I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors.
Alternatives Considered
Monet Live WFOReasons for Switching to tymeshift
Cost and platform demo. I felt with Tymeshift we got more bang for our buck and simplicity.
- Industry: Consumer Goods
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good timekeeping tool but still has limited functionality
Reviewed on 10/11/2021
Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us...
Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us visualization in activities that are deemed unproductive givin us more accurate hours values. However, it is still not integrated with our voice team as it cannot attach to Five9. So far it only works with our Zendesk tools. We have limited use of its forecasting and scheduling capabilities even though it is integrated with agents to do so. It is also a bit pricy according to our managers.
Pros
Tymeshift can give great solutions to timekeeping especially in getting total billing hours
Cons
Tymeshift needs agents to be mindful and diligent in using the plugin to capture their activities
- Industry: Insurance
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tymeshift is great!
Reviewed on 04/05/2022
Pros
Having insight into agent occupancy is amazing!
Cons
I would like to be able to send summary reports to more than 1 email.
- Industry: Information Technology & Services
- Company size: 1,001-5,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WFM made easy
Reviewed on 30/11/2021
It's been a great experience. The setup took some time and roll-out only happened after a couple of...
It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had.
Pros
Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us.
Cons
The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system.
Alternatives Considered
AssembledReasons for Switching to tymeshift
Automatic scheduling, its ease of navigation for agents, how integrated it is with Zendesk, and the accurate forecasting we've obtained.tymeshift FAQs
Below are some frequently asked questions for tymeshift.Q. What type of pricing plans does tymeshift offer?
tymeshift offers the following pricing plans:
- Starting from: US$5.00/month
- Pricing model: Subscription
- Free Trial: Available
tymeshift.com/pricing
Q. Who are the typical users of tymeshift?
tymeshift has the following typical customers:
51-200, 201-500, 501-1,000, 1,001+
Q. What languages does tymeshift support?
tymeshift supports the following languages:
English
Q. Does tymeshift support mobile devices?
tymeshift supports the following devices:
Q. What other apps does tymeshift integrate with?
We do not have any information about what integrations tymeshift has
Q. What level of support does tymeshift offer?
tymeshift offers the following support options:
24/7 (Live rep)
Related categories
See all software categories found for tymeshift.
