---
description: If you're in a hunt for the best solution for your business, learn what Rexpondo has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Rexpondo Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Ticketing Systems](/directory/86/ticketing/software) > [Rexpondo](/software/2052085/otrs-community-edition)

# Rexpondo

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> Rexpondo is a modern Help Desk ticketing and IT Service Management (ITSM) solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise.
> 
> Verdict: Rated **4.8/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Rexpondo

Respond to requests from customers, suppliers and employees by defining queues and SLAs and structure your services with your services with a modern ITIL compliant tool.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 9 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: E-Time

## Commercial Context

- **Pricing model**: Per User (Free version available)
- **Pricing Details**: Please contact E-Time for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Irish, Italian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Turkish
- **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 83 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- CMDB
- Change Management
- Chat/Messaging
- Chatbot
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support
- Customizable Branding

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Ticketing Systems](https://www.getapp.sg/directory/86/ticketing/software)

## Related Categories

- [Ticketing Systems](https://www.getapp.sg/directory/86/ticketing/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Atera](https://www.getapp.sg/software/102017/atera) — 4.5/5 (446 reviews)
3. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.getapp.sg/software/91811/jira-service-management) — 4.5/5 (763 reviews)
5. [NinjaOne](https://www.getapp.sg/software/108129/ninjarmm) — 4.7/5 (282 reviews)

## Reviews

### "GREAT product. SAD ending" — 5.0/5

> **Mildred** | *4 March 2021* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: OTRS is a very robust solution for a ticket system and documentation. The community edition was great for small districts and IT departments like us.  It is light for a small AWS Linux machine in the cloud\!
> 
> **Cons**: The interface needs a little update. Has too many features that can mess up your mind when you start using it. I don't like that it's decided to not support the community edition any longer.
> 
> We have a hosted environment in AWS with a small Linux machine. Steep curve to learn at the beginning but now it is really hard not to like it\!

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### "La soluzione alla dismissione di OTRS Community" — 5.0/5

> **Adelina** | *27 June 2023* | Primary/Secondary Education | Recommendation rating: 9.0/10
> 
> **Pros**: Software molto versatile, massimo grado di personalizzazione e supporto in italiano.
> 
> **Cons**: Niente di particolare da segnalare, il software risponde alle nostre esigenze.
> 
> Utilizzavamo già OTRS in versione Community e dopo la dismissione da parte della casa madre tedesca ci siamo ritrovati a valutare il passaggio ad OTRS Business che ha costi decisamente alti. Abbiamo trovato in Rexpondo la soluzione ideale, il core del prodotto è di fatto lo stesso di OTRS CE con alcune migliorie a livello di interfaccia e una serie di plugin già integrati se si sceglie l'installazione in cloud. Inoltre, differenza di altri Fork in circolazione possiamo contare sul supporto in italiano che è sempre cosa gradita.

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### "Un software che ti semplifica la vita\!" — 5.0/5

> **Verified Reviewer** | *7 June 2023* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Rexpondo ha semplificato notevolmente la gestione delle richieste di assistenza. Con un sistema centralizzato, abbiamo eliminato la confusione e abbiamo ottenuto una visione completa delle attività in corso. L'integrazione con altre applicazioni e la possibilità di monitorare lo stato dei ticket in tempo reale sono stati particolarmente utili.
> 
> **Cons**: Al momento nulla.Sicuramente consigliato per aziende che cercano una soluzione intuitiva e completa per la gestione dell'assistenza clienti.

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### "Potente e customizzabile" — 4.0/5

> **Verified Reviewer** | *31 May 2023* | Supermarkets | Recommendation rating: 8.0/10
> 
> **Pros**: Flessibilità e possibilit di personalizzazione per le esigenze interne
> 
> **Cons**: l'interfaccia di amministrazione è migliorabile
> 
> Rexpondo ha cambiato notevolmente le dinamiche di Supporto nella nostra azienda. Ci ha aiutato a organizzare e gestire in modo efficiente tutte le richieste di assistenza. La piattaforma è molto potente (anche troppo per le nostre esigenze), e ha permesso al nostro team di rispondere tempestivamente alle richieste di clienti e fornitori. Consigliato per chi cerca un sistema completo ed efficace.

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### "Efficiente" — 4.0/5

> **Verified Reviewer** | *28 June 2023* | Mental Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Software abbastanza immediato nel suo utilizzo
> 
> **Cons**: Il sistema di reportistica appare un po’ scarno
> 
> Nel complesso un ottimo fork del precedente OTRS Community Edition con diversi plugin e integrazioni e mi sento di indicarlo rispetto ad altri fork come Otobo e Znuny. Il sistema di reporting manca di dettagli e personalizzazioni avanzate. Nonostante quest'ultimo aspetto, il software ha aiutato a migliorare l'efficienza del nostro team di supporto.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2052085/otrs-community-edition)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2052085/otrs-community-edition> |
| de-AT | <https://www.getapp.at/software/2052085/otrs-community-edition> |
| en | <https://www.getapp.com/customer-service-support-software/a/otrs-community-edition/> |
| en-AE | <https://www.getapp.ae/software/2052085/otrs-community-edition> |
| en-AU | <https://www.getapp.com.au/software/2052085/otrs-community-edition> |
| en-CA | <https://www.getapp.ca/software/2052085/otrs-community-edition> |
| en-GB | <https://www.getapp.co.uk/software/2052085/otrs-community-edition> |
| en-IE | <https://www.getapp.ie/software/2052085/otrs-community-edition> |
| en-NZ | <https://www.getapp.co.nz/software/2052085/otrs-community-edition> |
| en-SG | <https://www.getapp.sg/software/2052085/otrs-community-edition> |
| en-ZA | <https://www.getapp.za.com/software/2052085/otrs-community-edition> |

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