---
description: If you're in a hunt for the best solution for your business, learn what DeepConverse has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: DeepConverse Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [DeepConverse](/software/2052245/deepconverse)

# DeepConverse

Canonical: https://www.getapp.sg/software/2052245/deepconverse

> Cloud-based customer support automation for B2C companies, featuring an AI Support Agent, interactive decision trees, and omnichannel.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of DeepConverse

\* Deflects a significant share of inbound support tickets through automated AI-driven answers, directly reducing support spend and team workload.
\* Provides interactive decision trees that guide users through structured troubleshooting steps, lowering escalation rates for complex issues.
\* Supports multi-channel deployment across web chat, email, and messaging platforms, keeping automation consistent across all customer touchpoints.
\* Enables smooth handoff from automated responses to live agents, preserving conversation context so agents can resolve issues without asking customers to repeat information.
\* Integrates with CRM, helpdesk, and e-commerce platforms, allowing support automation to operate within existing technology stacks.
\* Offers analytics and reporting dashboards that surface ticket deflection trends, resolution patterns, and agent performance metrics for continuous optimization.
\* Supports knowledge base ingestion and guided flow configuration, allowing support teams to expand automation coverage as product lines or policies change.
\* Scales support capacity without proportional headcount increases, making it suitable for growing B2C operations in Consumer Electronics, Retail, Gaming, and Education.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: DeepConverse

## Commercial Context

- **Pricing Details**: Please contact DeepConverse for pricing information
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI/Machine Learning
- API
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Drag & Drop
- Engagement Tracking
- Generative AI
- Knowledge Base Management
- Lead Capture
- Live Chat

## Integrations (4 total)

- CRM Analytics
- Freshdesk
- Messenger
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)
- [AI Agents for Customer Support](https://www.getapp.sg/directory/5025/ai-agents-for-customer-support/software)
- [Chatbot Software](https://www.getapp.sg/directory/2795/chatbot/software)
- [Virtual Assistant Software](https://www.getapp.sg/directory/3844/virtual-assistant/software)
- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (268 reviews)
2. [LivePerson](https://www.getapp.sg/software/944/liveperson) — 4.3/5 (41 reviews)
3. [Kapture CX](https://www.getapp.sg/software/119083/kapture-crm) — 4.2/5 (40 reviews)
4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1788 reviews)
5. [Birdeye](https://www.getapp.sg/software/112535/birdeye) — 4.7/5 (706 reviews)

## Reviews

### "Next Gen Customer Support Automation Platform" — 5.0/5

> **Verified Reviewer** | *28 October 2021* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Chatbot understands the intent pretty well and we were able to automate 80%+ of the inbound queries after implementing the product. The time to go live is within a week which is very awesome. The drag and drop feature to build an enterprise-level customer support bot is very easy.
> 
> **Cons**: Nothing for now. Product is improving day by day by adding more features.
> 
> We used a combination of AI Chatbot + Interactive Guides to automate the customer support and it helped us provide a good user experience.

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### "Good AI tool to reduce call center costs." — 4.0/5

> **Verified Reviewer** | *18 September 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: We can enable and customer support in multiple languages with in short span of time, the responses generated near good, it helps to collect all the basic needs to resolve the customer problem before it reaches the agent.
> 
> **Cons**: We have add multiple languages as add-on, it won't support by default. And we experienced issues while linking the generated chat cases to customer account based on provided email address.

## Links

- [View on GetApp](https://www.getapp.sg/software/2052245/deepconverse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/deepconverse/> |
| en-AE | <https://www.getapp.ae/software/2052245/deepconverse> |
| en-AU | <https://www.getapp.com.au/software/2052245/deepconverse> |
| en-CA | <https://www.getapp.ca/software/2052245/deepconverse> |
| en-GB | <https://www.getapp.co.uk/software/2052245/deepconverse> |
| en-IE | <https://www.getapp.ie/software/2052245/deepconverse> |
| en-NZ | <https://www.getapp.co.nz/software/2052245/deepconverse> |
| en-SG | <https://www.getapp.sg/software/2052245/deepconverse> |
| en-ZA | <https://www.getapp.za.com/software/2052245/deepconverse> |
| fr | <https://www.getapp.fr/software/2052245/deepconverse> |
| fr-BE | <https://fr.getapp.be/software/2052245/deepconverse> |
| fr-CA | <https://fr.getapp.ca/software/2052245/deepconverse> |

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