---
description: If you're in a hunt for the best solution for your business, learn what First Due has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: First Due Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Fire Department Software](/directory/1187/fire-department/software) > [First Due](/software/2053262/first-due)

# First Due

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> First Due is revolutionizing fire and EMS software with their cloud-based end-to-end solution. Consolidate all of your agency's essential operations, from NFIRS and ePCR to pre-incident planning and beyond, in one easy-to-use application with a single login accessible on any device.
> 
> Verdict: Rated **4.6/5** by 58 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 58 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: First Due
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Attendance Management
- Availability Indicator
- Availability Management
- Barcode Recognition
- Billing & Invoicing
- Communication Management
- Compliance Management
- Controlled Substance Tracking
- Customizable Forms
- Data Import/Export
- Dispatch Monitoring
- Document Management
- Document Storage
- EMS Service Roles Time Clock

## Integrations (1 total)

- First Arriving Dashboards

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Fire Department Software](https://www.getapp.sg/directory/1187/fire-department/software)

## Related Categories

- [Fire Department Software](https://www.getapp.sg/directory/1187/fire-department/software)
- [EMS Software](https://www.getapp.sg/directory/1185/ems/software)

## Alternatives

1. [Aladtec](https://www.getapp.sg/software/103479/aladtec) — 4.6/5 (17 reviews)
2. [eSchedule](https://www.getapp.sg/software/107573/ems-eschedule) — 4.8/5 (77 reviews)
3. [PSTrax](https://www.getapp.sg/software/2038079/pstrax) — 5.0/5 (20 reviews)
4. [D4H](https://www.getapp.sg/software/2060281/d4h) — 5.0/5 (1 reviews)
5. [AngelTrack](https://www.getapp.sg/software/2052509/angeltrack) — 4.5/5 (4 reviews)

## Reviews

### "First Due Review" — 5.0/5

> **Jordan** | *8 October 2024* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of use and map.  My crews love how customizable everything is on each module.  We can get the reports we need out of it and be properly notified when emergencies happen.
> 
> **Cons**: The call notification struggles on the mobile side. We’ve worked with support to try and fix the problem, but no resolution has been met.
> 
> We came from a CAD vendor that was not good.  We entered into business with First Due very hesitantly because of our CAD software, but that went away quickly due to the knowledge and professionalism shown by the First Due staff.

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### "Eat the elephant" — 4.0/5

> **Craig** | *8 October 2024* | Public Safety | Recommendation rating: 9.0/10
> 
> **Pros**: Adaptability to the needs of the department
> 
> **Cons**: Needs more templates or examples of ways to set up the software to match the needs of the department. Issues sent to support can take too long to fix.
> 
> Mostly good, a little bumpy in the beginning as the software was changing and growing.

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### "SAR teams steer clear" — 2.0/5

> **Bobby** | *24 January 2025* | Public Safety | Recommendation rating: 2.0/10
> 
> **Pros**: It is a simple interface and when it works, it is nice\!
> 
> **Cons**: Roll out was unprofessional. Customer support has been a challenge at best. App works as intended about 60% of the time.
> 
> We are a search and rescue team in remote Colorado. Our county switched to First Due as some of our county fire teams had heard good things about the software. I would give the roll-out and training a 1 out of 5: Lack of communication, training, and slow responses to our concerns. Since rolling it out I generously gave the app a 2 out of 5. It works as intended sometimes but as first responders, we need it to work every time. We now have over 120 emails going back and forth with support on issues the app has had. Our fire teams like the app, but they do not depend on it as an incident response app. We are back on pagers as our incident response tool due to the unreliability of this First Due.

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### "First Due Review" — 5.0/5

> **Charlie** | *9 October 2024* | Public Safety | Recommendation rating: 3.0/10
> 
> **Pros**: The different modules that they offer. Instead of having multiple applications, I now need just one for a majority of our day to day activities.
> 
> **Cons**: Need to be able to have a training system to put training materials on.
> 
> I really enjoy the app and program. Have been able to have my questions answered. Client success team has been helpful.

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### "RFD and First Due" — 5.0/5

> **Erick** | *14 November 2024* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: The scheduling system works well and is user friendly for our department. We went from an old "pen and paper" style system and this is a much better system.
> 
> **Cons**: First Due is growing very fast and making lots of good changes. Some of our requests from two years ago are still in the system and have never gotten a response.
> 
> First Due has a lot of features but you really have to take the time to implement and build it to your agency. Once in place it improves work flow for sure.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2053262/first-due)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/first-due/> |
| en-AE | <https://www.getapp.ae/software/2053262/first-due> |
| en-AU | <https://www.getapp.com.au/software/2053262/first-due> |
| en-CA | <https://www.getapp.ca/software/2053262/first-due> |
| en-GB | <https://www.getapp.co.uk/software/2053262/first-due> |
| en-IE | <https://www.getapp.ie/software/2053262/first-due> |
| en-NZ | <https://www.getapp.co.nz/software/2053262/first-due> |
| en-SG | <https://www.getapp.sg/software/2053262/first-due> |
| en-ZA | <https://www.getapp.za.com/software/2053262/first-due> |
| fr | <https://www.getapp.fr/software/2053262/first-due> |
| fr-BE | <https://fr.getapp.be/software/2053262/first-due> |
| fr-CA | <https://fr.getapp.ca/software/2053262/first-due> |

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