---
description: If you're in a hunt for the best solution for your business, learn what eGain Suite has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eGain Suite Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [eGain Suite](/software/2053502/egain-suite)

# eGain Suite

Canonical: https://www.getapp.sg/software/2053502/egain-suite

> eGain knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of eGain Suite

\- Get past “me too” by delivering innovative and memorable experiences across channels.
- Resolve customer issues the first time, creating higher customer satisfaction and loyalty.
- Improve web self-service adoption across all user types and boost online conversion.
- Improve revenue through targeted offers.
- Improve compliance and security in customer interactions.
- Reduce unwarranted field visits, product returns, and associated costs.
- Automate your business processes in order to increase efficiency.
- Decrease agent training time.
- Increase profits by minimizing expenses and improving sales conversion.
- Speed time to benefit through out-of-the-box best-practice user interface templates and workflows.
- Preserve a complete history of your interactions with customers.
- Leverage 360-degree insight to improve customer experience, sales, and service.

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- CRM
- Communication Management
- Content Creation
- Content Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)

## Alternatives

1. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho CRM](https://www.getapp.sg/software/9908/zoho-crm) — 4.3/5 (6964 reviews)
3. [SurveyMonkey](https://www.getapp.sg/software/2371/surveymonkey) — 4.6/5 (10427 reviews)
4. [Trustpilot](https://www.getapp.sg/software/113149/trustpilot) — 4.5/5 (1202 reviews)
5. [Broadly](https://www.getapp.sg/software/110573/broadly) — 4.8/5 (336 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2053502/egain-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/egain-suite/> |
| en-AE | <https://www.getapp.ae/software/2053502/egain-suite> |
| en-AU | <https://www.getapp.com.au/software/2053502/egain-suite> |
| en-CA | <https://www.getapp.ca/software/2053502/egain-suite> |
| en-GB | <https://www.getapp.co.uk/software/2053502/egain-suite> |
| en-IE | <https://www.getapp.ie/software/2053502/egain-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2053502/egain-suite> |
| en-SG | <https://www.getapp.sg/software/2053502/egain-suite> |
| en-ZA | <https://www.getapp.za.com/software/2053502/egain-suite> |

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