---
description: If you're in a hunt for the best solution for your business, learn what MaestroQA has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: MaestroQA Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [MaestroQA](/software/2054865/maestroqa)

# MaestroQA

Canonical: https://www.getapp.sg/software/2054865/maestroqa

> Cloud-based conversation analytics and QA platform for mid-market and enterprise contact centers, offering AI-powered scoring.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of MaestroQA

\* Evaluates customer interactions across calls, chats, emails, bots, and surveys at scale, replacing low-coverage random sampling with broad, systematic QA coverage.
\* Automates interaction scoring through configurable rubrics and AI-assisted analysis, reducing manual grading effort and increasing scoring consistency across QA teams.
\* Calibration tools and dispute workflows align graders on scoring standards and give agents a structured process to contest evaluations, improving fairness and inter-rater reliability.
\* Role-based dashboards present performance data at the agent, team, and program level, supporting both frontline coaching decisions and executive-level QA reporting.
\* Embedded coaching workflows link evaluation results directly to feedback sessions and track agent improvement over time, closing the loop between QA findings and performance development.
\* Root-cause analytics connect conversation-level quality data to broader CX metrics such as CSAT and resolution rates, helping QA leaders identify systemic drivers of poor outcomes.
\* Native integrations with CRM, helpdesk, and telephony platforms centralize QA data without requiring manual exports, keeping evaluation workflows within existing tech stacks.
\* Supports compliance-sensitive industries including financial services, healthcare, and retail by enabling consistent, auditable evaluation of high-volume interaction sets.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: MaestroQA
- **Location**: New York, US
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Contact MaestroQA directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Korean
- **Available Countries**: United States

## Features

- Activity Dashboard
- CRM
- Call Center Management
- Customer Experience Management
- Employee Coaching Tools
- Gamification
- Interaction Tracking
- Knowledge Base Management
- Leaderboards
- Multiple Scoring Models
- Performance Metrics
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Screen Recording Software
- Surveys & Feedback
- Third-Party Integrations
- Workflow Automation

## Integrations (15 total)

- Amazon Connect
- Five9
- Gladly
- Gong
- Helpshift
- HubSpot CRM Integration for Jira
- Jira
- MK
- NICE Workforce Management
- Playvox WFM
- Qualtrics Customer Experience
- ServiceNow Integration Hub
- Snowflake
- Zendesk AI
- Zoom Workplace

## Support Options

- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.sg/directory/3834/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.getapp.sg/directory/3834/contact-center-quality-assurance/software)
- [Customer Loyalty Software](https://www.getapp.sg/directory/204/customer-loyalty/software)
- [Speech Analytics Software](https://www.getapp.sg/directory/2043/speech-analytics/software)
- [Conversation Intelligence](https://www.getapp.sg/directory/3884/conversation-intelligence/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)

## Alternatives

1. [Talkdesk](https://www.getapp.sg/software/100659/talkdesk) — 4.5/5 (733 reviews)
2. [Five9](https://www.getapp.sg/software/91276/five9) — 4.2/5 (485 reviews)
3. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (268 reviews)
4. [NiCE CXone](https://www.getapp.sg/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Playvox](https://www.getapp.sg/software/108425/playvox) — 4.8/5 (109 reviews)

## Reviews

### "Excellent platform to combine QA and coaching" — 5.0/5

> **Filippo** | *30 January 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Maestro has a very simple interface that allows to easily manage scoring interactions following a template and adding notes to highlight specific aspects of the interaction. Coaching features are tied to each reviews, and allow for interaction between reviewer/coach and advisor.
> 
> **Cons**: Accessing scored tickets and reviews can be sometime more complex than it should be for the advisor, and sorting/filtering might unintentionally leave some reviews unread.
> 
> It's a versatile platform that allows to easily review and grade tickets from a quality assurance perspective, and at the same time allow advisors to access graded tickets and coaching resources sourced by the QA. The possibility to leverage notes allow for bidirectional conversation which facilitates sharing context in regard of specific aspects of the interaction.

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### "Software que mejora la eficiencia y calidad del servicio al cliente" — 5.0/5

> **Gabriela** | *8 July 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: La capacidad de MaestroQA para recopilar y analizar datos sobre el desempeño del equipo de atención al cliente es excepcional. Puedo generar informes detallados y obtener métricas clave que me permiten identificar áreas de mejora y tomar decisiones informadas para optimizar nuestro servicio.
> 
> **Cons**: A veces, la curva de aprendizaje inicial puede ser un poco empinada, especialmente para aquellos que no están familiarizados con la plataforma. Requiere tiempo y dedicación para comprender todas las funciones y aprovechar al máximo la herramienta. Sin embargo, una vez superada esta etapa, los beneficios son significativos.
> 
> La experiencia con MaestroQA ha sido positiva, ya que me ha brindado una visión clara y precisa del desempeño de nuestro equipo de atención al cliente. La capacidad de generar informes detallados y obtener métricas relevantes nos ha permitido mejorar nuestra calidad de servicio y satisfacer las necesidades de nuestros clientes de manera más efectiva.

-----

### "Just WOW experience with Maestro QA" — 5.0/5

> **Manilka** | *22 July 2024* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: I like how the things are bifurcated between QA and agent. That said, the agent comes to know how they have performed in terms of quality, work etc.
> 
> **Cons**: Nothing I dislike for MaestroQA as everything is alinged in correct path

## Links

- [View on GetApp](https://www.getapp.sg/software/2054865/maestroqa)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/maestroqa/> |
| en-AE | <https://www.getapp.ae/software/2054865/maestroqa> |
| en-AU | <https://www.getapp.com.au/software/2054865/maestroqa> |
| en-CA | <https://www.getapp.ca/software/2054865/maestroqa> |
| en-GB | <https://www.getapp.co.uk/software/2054865/maestroqa> |
| en-IE | <https://www.getapp.ie/software/2054865/maestroqa> |
| en-NZ | <https://www.getapp.co.nz/software/2054865/maestroqa> |
| en-SG | <https://www.getapp.sg/software/2054865/maestroqa> |
| en-ZA | <https://www.getapp.za.com/software/2054865/maestroqa> |

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