About ThriveDesk

ThriveDesk is a live chat software designed to help small businesses manage real-time customer communications across channels. Key features include shared inbox, knowledge base, customer relationship management, tagging, private notes, and reporting.

The platform enables managers to utilize the @mention feature to notify and collaborate with colleagues on various tickets via private notes. Administrators can share files with customers through chat widgets and organize community discussions across groups. ThriveDesk allows teams leaders to configure role-based access permissions for staff members and measure success rates via customer satisfaction score (CSAT) surveys. Supervisors can also handle customer queries using canned responses and saved actions on a unified interface.

ThriveDesk lets stakeholders add tags and labels to organize tickets and communicate with clients via live chat functionality. Operators can also create, merge, and delete conversations and gain visibility into chat history on a centralized dashboard.

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ThriveDesk

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Bangladesh

Supported Languages

English

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ThriveDesk

Images

ThriveDesk Software - ThriveDesk private notes
ThriveDesk Software - ThriveDesk live chat
ThriveDesk Software - ThriveDesk community
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ThriveDesk Software - ThriveDesk private notes
ThriveDesk Software - ThriveDesk live chat
ThriveDesk Software - ThriveDesk community

Features

Total features of ThriveDesk: 42

  • @mentions
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Dashboard
  • Email Management
  • Event Triggered Actions
  • File Sharing
  • Help Desk Management
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Metrics
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Ticket Management
  • Workflow Management

Alternatives

Help Scout

4.7
#1 Alternative to ThriveDesk
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign...

Freshdesk

4.5
#2 Alternative to ThriveDesk
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Zendesk

4.4
#3 Alternative to ThriveDesk
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Gorgias

4.7
#4 Alternative to ThriveDesk
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerc...

Reviews

Overall rating

4.7 /5
(33)
Value for Money
4.9/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.8/5

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Showing 5 reviews of 33
Mohammad
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Expert ThriveDesk User

Reviewed on 12/06/2022

I am so lucky to meet ThriveDesk that helped me manage my customers easily

I am so lucky to meet ThriveDesk that helped me manage my customers easily

Pros

I liked the recent clean UI/UX design that has been crafted from scratch this give a great impact on the the dev team and founders behind ThriveDesk.

Cons

The Contacts the I still cant manually export as well I should be able to filter the what data to export so I can use other CRM that is not yet integrated with ThriveDesk in order to do my email campaigns.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent option for customer engagement and support!

Reviewed on 20/10/2021

Pros

From both admin and user points of view, the overall user experience / UI and ease-of-use is just phenomenal. The software allows for customer support to be automated and organized via live chat, email ticketing and beautiful knowledge base that is developing nicely. From the user point of view, I really enjoy the seamless flow of getting a resolution quickly and painlessly.

Cons

Not much so far. The company is growing fast and continues to develop the product quickly and thoroughly.

Hoang
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A support solution of my dream

Reviewed on 04/08/2022

This is the product I've been dreaming of for years, and now it's really coming to me. Thank you so...

This is the product I've been dreaming of for years, and now it's really coming to me. Thank you so much ThriveDesk team

Pros

Quality Products, An All-in-One Support Solution, Great Support

Cons

Community, not many features yet but I know ThriveDesk team will update it very quickly

Alternatives Considered

Freshdesk

Reasons for Choosing ThriveDesk

No Community

Reasons for Switching to ThriveDesk

Their Modules are not really seamless, The cost is too high for the quality
Erantsoa
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Best helpdesk alternatives if you are on low budget but want to get gem in features

Reviewed on 20/10/2021

Pros

shared Inbox feature is very expensive so having it with this pricegroup range is alreasy outstanding + the ability to get access to API, sky is the limit

Cons

If it can be extended with a full chabot features for automation

Alternatives Considered

Zendesk
Nazmul
Overall rating
  • Industry: Market Research
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ThriveDesk - An affordable helpdesk software for businesses

Reviewed on 06/06/2022

Overall, great ex[efience - satisfied

Overall, great ex[efience - satisfied

Pros

I like the UI and ease of use of the ThriveDesk, it's intutive and not as cluttered as other softwarees. Provided a coopratetive pltalform and easy user management as well.

Cons

Text auto-correct feature is not implmented yet. I hope it will implemented soon.

Alternatives Considered

Help Scout and Gorgias

Reasons for Choosing ThriveDesk

Does not offer multi inbox support and there is a lot back and forth.

Switched From

Zendesk

Reasons for Switching to ThriveDesk

It's cheap and as effective as otheres-- bang for your buck!
Showing 5 reviews of 33 Read all reviews

ThriveDesk FAQs

Below are some frequently asked questions for ThriveDesk.

ThriveDesk offers the following pricing plans:

  • Starting from: US$15.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

$25/month

ThriveDesk has the following typical customers:

2-10, 11-50, 51-200

ThriveDesk supports the following languages:

English

ThriveDesk supports the following devices:

Android (Mobile)

ThriveDesk integrates with the following applications:

Easy Digital Downloads, FluentCRM, Joomla, Paddle, Shopify, Slack, Squarespace, Stripe, Webhook Relay, Wix, WooCommerce, WordPress

ThriveDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for ThriveDesk.