--- description: If you're in a hunt for the best solution for your business, learn what Nectar Desk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nectar Desk Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Nectar Desk](/software/2055897/nectar-desk-1) # Nectar Desk Canonical: https://www.getapp.sg/software/2055897/nectar-desk-1 Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/2055897/nectar-desk-1?page=2) > Nectar Desk is a cloud-based call center solution that supports inbound \& outbound communication with IVR, ACD, call recording, monitoring, call transfer \& more > > Verdict: Rated **4.6/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Nectar Desk Custom agent statuses can be created to suit different business needs, and users can monitor agent statuses, manage call queues based on agent status, and track status change activity. As part of Nectar Desk’s call queue, callers can request a callback from an agent, removing the need for callers to wait in queues, and allowing agents the time to answer questions or complaints thoroughly. The real-time multi-queue dashboard enables the monitoring of multiple queues through a single screen, routing of calls to specific agents, cancelling of calls, and assignment of agents to ring groups. Inbound and outbound calls can be recorded, with the option to pause and resume live call recordings, and automatic saving of call recording in clients’ activity logs. The automated voicemail system automatically converts voicemail notifications into computer-readable audio extensions which are sent to a designated email address, with details of voicemail length, caller ID, and frequency of calls. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 16 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nectar Desk ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Basic Voice: $29/user/month. Multi-Channel: $49/user/month. Unlimited: $99/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Japanese, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 35 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Blended Call Center - CRM - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking ## Integrations (16 total) - ActiveCampaign - Capsule - Capsule - High Level Software - HubSpot CRM - Insightly - Insightly Service - Ontraport - Pipedrive - Salesflare - Salesforce Sales Cloud - ServiceTitan - Shopify - Vonigo - Zingtree ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.getapp.sg/directory/289/ivr/software) ## Related Categories - [IVR Software](https://www.getapp.sg/directory/289/ivr/software) - [Call Recording Software](https://www.getapp.sg/directory/935/call-recording/software) - [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software) - [Telephony Software](https://www.getapp.sg/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software) ## Alternatives 1. [DialedIn CCaaS](https://www.getapp.sg/software/104279/chasedata) — 4.8/5 (314 reviews) 2. [Dialpad](https://www.getapp.sg/software/103849/dialpad-sell) — 4.2/5 (562 reviews) 3. [CloudTalk](https://www.getapp.sg/software/114835/cloudtalk) — 4.4/5 (268 reviews) 4. [CTM](https://www.getapp.sg/software/127363/calltrackingmetrics) — 4.6/5 (150 reviews) 5. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "NectarDesk has been instrumental for our Conversion Rate Optimization overall strategy" — 5.0/5 > **Otman** | *3 May 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: - CRM and Decision tree integration native integration. - Great Marketing Attribution capabilities - Ease of use - Omnichannel (messenger, whatsapp, SMS \& LiveChat) > > **Cons**: BOT features should be implemented in chat channels (messenger, whatsapp, SMS \& LiveChat). I know that it is in the works. > > Our sales success is the result of: - The right staff (capabilities, training and motivation) - The right tools - The right processes. Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly. Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts. ----- ### "Our experience with NectarDesk" — 5.0/5 > **Anna** | *7 July 2022* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: The software is very intuitive not only for me as the person who monitored the calling but also for our agents whom were using the software for calling more than 50 different countries in different regions. > > **Cons**: I would have liked the analytics to be a bit more advanced however we used it solely for calling and did not integrate with our CRM system for contact management hence my response here is a bit biased as we did not use the full extent of available features. > > Overall the support is always responsive on an off occasion that we had issues. The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk ----- ### "Awful experience" — 1.0/5 > **Damaris** | *6 July 2020* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions. > > **Cons**: Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls. > > Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions. 2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers. 3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly. 4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs. 5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month\! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?\! 6.They are charging over $500.00 to give us our call recordings in one download. ----- ### "Communication system for kinds of bussineses" — 5.0/5 > **Ilya** | *6 February 2023* | Research | Recommendation rating: 10.0/10 > > **Pros**: The most important is a user-friendly interface that quickly finds every function.With big opportunities with integrations, you can connect your CRM or any other system that you need by requesting it.Friendly support team and the team of Nectar Desk in general. Fast support team feedback, can help you 24/6. > > **Cons**: Some issues with the account include lagging and freezing, but all of them were fixed in 30 minutes, and that\`s the maximum. ----- ### "Essential Software for our Business" — 5.0/5 > **Bettina** | *10 February 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: This is a very user friendly software. > > **Cons**: I wish there was a way to search easier for an email template to edit. > > We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. Great Company\! ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/2055897/nectar-desk-1?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/2055897/nectar-desk-1) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data