About Synchroteam

Manage mobile workforces efficiently, simplify business processes and optimize costs.

Synchroteam features scheduling, dispatch, calendar, job management, reporting, CRM, inventory management, time tracking, invoicing and Google maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks, Xero, Sage, and Zoho CRM.

Our Field Service Management (FSM) / Workforce Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, Security and many other industries.

Create your Synchroteam account in less than 1 minute and get organized
with our affordable, powerful and customizable field service solution. Live support.

Pricing starting from:

US$31.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Synchroteam

  • Dispatch jobs quickly and efficiently with simple, intuitive scheduling.
  • Know the location and routes of workforce and jobs with real-time mapping.
  • Maintain up-to-date customer database with a CRM designed for field service.
  • Keep jobs well-organized with our fully searchable and sortable field service management tool.
  • View the most important information with flexible, customizable reports.
  • Provide efficient service delivery with parts movement and inventory management.
  • Create and manage invoices seamlessly with our free connectors to your accounting platform.
  • No hosting, set-up or upgrade fees.
  • Integrates with third-party software.
  • Live support.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, United Arab Emirates, Curaçao, Argentina, Austria , Australia, Belgium, Bulgaria, Bahrain, Benin, Bolivia, Brazil, Bahamas, Canada, Switzerland, Chile, Cameroon, China, Colombia, Costa Rica, Cyprus, Czechia, Germany, Djibouti, Denmark, Ecuador, Estonia, Spain, Finland, Fiji, Falkland Islands, France, Gabon, United Kingdom, French Guiana, Guernsey, Ghana, Gibraltar, Guadeloupe, Greece, Guatemala, Guyana, Hong Kong SAR China, Honduras, Croatia, Hungary, Ireland, Israel, Isle of Man, India, Iceland, Italy, Jersey, Japan, Kenya, South Korea, Kuwait, Cayman Islands, Liechtenstein, Lithuania, Luxembourg, Latvia, Morocco, Monaco, St Martin, Madagascar, North Macedonia, Martinique, Malta, Mauritius, Mexico, Malaysia, New Caledonia, Netherlands, Norway, New Zealand, Oman, Panama, Peru, French Polynesia, Philippines, Poland, St Pierre & Miquelon, Puerto Rico, Portugal, Paraguay, Qatar, Réunion, Romania, Rwanda, Saudi Arabia, Sweden, Singapore, Senegal, Tonga, Turkey, Taiwan, United States, Uruguay, St Vincent & the Grenadines, British Virgin Islands, US Virgin Islands, Vietnam, South Africa

    Supported Languages

    Czech, Dutch, English, French, German , Italian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Pricing starting from:

    US$31.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Synchroteam Software - Schedule Assist
    Synchroteam Software - Map & Driving
    Synchroteam Software - Invoice
    Synchroteam Software - iPhone
    Synchroteam Software - Schedule Assist
    Synchroteam Software - Customer Management
    Synchroteam Software - Job Detail
    Synchroteam Software - Business Hours
    Synchroteam Software - Skills Management
    Synchroteam Software - Dashboard Settings
    View 11 more
    Synchroteam video
    Synchroteam Software - Schedule Assist
    Synchroteam Software - Map & Driving
    Synchroteam Software - Invoice
    Synchroteam Software - iPhone
    Synchroteam Software - Schedule Assist
    Synchroteam Software - Customer Management
    Synchroteam Software - Job Detail
    Synchroteam Software - Business Hours
    Synchroteam Software - Skills Management
    Synchroteam Software - Dashboard Settings

    Features

    Total features of Synchroteam: 158

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Asset Lifecycle Management
    • Asset Tracking
    • Automated Scheduling
    • Automatic Backup
    • Automatic Time Capture
    • Availability Management
    • Barcode / Ticket Scanning
    • Barcoding/RFID
    • Billable & Non-Billable Hours
    • Billing & Invoicing
    • Booking Management
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calibration Management
    • Client Portal
    • Clock In / Out
    • Compliance Management
    • Compliance Tracking
    • Contact Database
    • Contract/License Management
    • Contractor Management
    • Corrective and Preventive Actions (CAPA)
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customer Management
    • Customer Portal
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Digital Signature
    • Dispatch Management
    • Document Imaging
    • Document Management
    • Document Storage
    • Drag & Drop
    • Electronic Payments
    • Electronic Signature
    • Email Management
    • Employee Database
    • Employee Management
    • Employee Scheduling
    • Employee Time Tracking
    • Equipment Maintenance
    • Equipment Tracking
    • Estimating
    • Event Scheduling
    • Facility Scheduling
    • Failed Inspection Tracking
    • File Storage
    • Fixed Asset Management
    • Fleet Management
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Pest Control Companies
    • Forms Management
    • GPS
    • Geographic Maps
    • Groundskeeping Management
    • Group Scheduling
    • Historical Reporting
    • Image Capture
    • Incident Management
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Key & Lock Management
    • Leave Tracking
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Payments
    • Mobile Signature Capture
    • Mobile Time Tracking
    • Monitoring
    • Multi-Language
    • Multi-Location
    • Multiple Billing Rates
    • Multiple Projects
    • Offline Access
    • Offline Time Tracking
    • Online Booking
    • Online Time Clock
    • Online Time Tracking Software
    • Overtime Calculation
    • Payment Collection in the Field
    • Payment Processing
    • Payroll Management
    • Performance Management
    • Performance Metrics
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Predictive Maintenance
    • Preventive Maintenance
    • Project Management
    • Project Tracking
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Recurring Tasks
    • Reminders
    • Report Templates
    • Reporting & Statistics
    • Reporting/Analytics
    • Resource Scheduling
    • Route Optimization
    • Routing
    • SMS Messaging
    • Scheduling
    • Search/Filter
    • Self Service Portal
    • Service History
    • Sick Leave Tracking
    • Skills Tracking
    • Status Tracking
    • Subcontractor Management
    • Summary Reports
    • Task Progress Tracking
    • Task Scheduling
    • Team Calendars
    • Technician Management
    • Template Management
    • Third Party Integrations
    • Time & Attendance
    • Time & Expense Tracking
    • Time Off Management
    • Time Off Requests
    • Time Tracking
    • Timesheet Management
    • Vacation/Leave Tracking
    • Work History
    • Work Order Creation
    • Work Order Management
    • Workflow Management

    Alternatives

    AI Field Management

    4.9
    #1 Alternative to Synchroteam
    Is AI-FM Different? Easy as 1-2-3! AI-FM = 1) Award Winning Tech + 2) Fair Price + 3) 5 Star Reviews - No less than...

    Dynamics 365

    4.3
    #2 Alternative to Synchroteam
    Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is...

    ManWinWin

    4.5
    #3 Alternative to Synchroteam
    The most experienced CMMS company in the World brings you a seamless software with AI and Augmented reality capabilities...

    Pixid VMS

    0
    #4 Alternative to Synchroteam
    Pixid VMS is a cloud-based recruitment Vendor Management System, designed for small to mid-scale temporary staffing....

    Reviews

    Overall rating

    4.4 /5
    (58)
    Value for Money
    4.3/5
    Features
    4.1/5
    Ease of Use
    4.2/5
    Customer Support
    4.2/5

    Already have Synchroteam?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 58
    Robert
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Efficient. Informative. Useful

    Reviewed on 22/02/2017

    I'd been running as an independent IT consultant for a few years. All of a sudden I won two big...

    I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

    I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

    There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

    The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

    The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

    The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

    There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

    Demo the software, you'll like it.

    Pros

    Good Inventory
    Good presentation of information
    Good mobile app
    Easy to use
    Customization

    Cons

    missing some features, for example can't search by serial number

    Response from Synchroteam

    Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

    Reinoudt
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very helpful

    Reviewed on 05/11/2019

    We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy...

    We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

    Pros

    It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

    Cons

    The color schemes of the planboard could be easier on the eyes.

    Response from Synchroteam

    Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

    Charles
    Overall rating
    • Industry: Building Materials
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great custom field reporting capability

    Reviewed on 28/06/2019

    We have 3 techs in the field doing different job services, this allows me to track customers, log...

    We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

    Pros

    The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

    Cons

    The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

    Response from Synchroteam

    Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

    Ian
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    For a field-based service team Synchroteam fits our business extremely well, and is great to...

    Reviewed on 09/05/2018

    Pros

    - Huge time-saving capability over paper-based job and direct input invoice processes
    - Improves accuracy
    - All internet-based and paper-free, no infrastructure required
    - Value for money
    - Easy to use and effective mobile app for field-based technicians
    - We can create simple, custom job report templates that fit our business
    - Job validation / customer invoicing via the desktop is simple and quick
    - We can automatically email PDF copies of jobs and invoices to our customer
    - Simple invoicing export CSV file for manipulation and import into accounts systems
    - Our customers can access secure online portal to view their validated jobs and invoices
    - Potential to calculate technicians' hours and pay through the new Timesheets module
    - Support team on hand to resolve any problems

    Cons

    It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

    Response from Synchroteam

    Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

    Jamie
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Synchroteam has helped our business grow and become more efficient!

    Reviewed on 01/08/2018

    Pros

    Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

    Cons

    We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.

    Response from Synchroteam

    Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

    Showing 5 reviews of 58 Read all reviews

    Synchroteam FAQs

    Below are some frequently asked questions for Synchroteam.

    Synchroteam offers the following pricing plans:

    One Free administrator account Integrates with: - Google Calendar, iCal and Outlook - Quickbooks Online, Sage, and Xero - ZohoCRM Free setup & training A 14-day free trial is available. No credit card required.

    Synchroteam has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Synchroteam supports the following languages:

    Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Synchroteam supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Synchroteam integrates with the following applications:

    Google Calendar, Microsoft Excel, Microsoft Outlook, Quickbooks Online, Sage Business Cloud Accounting, Stripe, Xero, Zoho CRM

    Synchroteam offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Synchroteam.