--- description: If you're in a hunt for the best solution for your business, learn what Kibo Order Management System has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kibo Order Management System Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Order Management Software](/directory/594/order-management/software) > [Kibo Order Management System](/software/2056056/kibo-order-management-system) # Kibo Order Management System Canonical: https://www.getapp.sg/software/2056056/kibo-order-management-system > KIBO OMS serves mid-market and enterprise retailers, manufacturers, wholesalers, and distributors managing high-volume, multi-channel order fulfillment across multiple locations, sites, and carriers. > > Verdict: Rated **3.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kibo Order Management System Intelligent Order Routing Across Your Entire Network: KIBO's Distributed Order Management (DOM) engine evaluates every order against a fully configurable rules-based engine — factoring in inventory availability, proximity, fulfillment cost, location capability, and SLA thresholds — to automatically assign the optimal fulfillment location in real time. Complex strategies like ship-from-store, split shipments, and warehouse prioritization are handled automatically without manual intervention. The result is fewer split shipments, lower fulfillment costs, and delivery promises that are consistently kept. Real-Time Inventory Visibility That Powers Every Decision: KIBO's Real-Time Inventory Service (RIS) tracks stock at the UPC and location level across every warehouse, store, and distribution center simultaneously. Available inventory, allocated inventory, safety stock buffers, and future ATP quantities are all surfaced in real time — powering accurate availability messaging on the storefront, preventing oversells, and feeding the order routing engine with reliable inputs. Inventory segmentation allows high-priority channels and accounts to have committed stock, ensuring allocation integrity across the network. Every Fulfillment Model, One Platform: KIBO OMS supports the full spectrum of modern fulfillment from a single system: Ship-to-Home, Buy Online Pick Up In Store (BOPIS), Curbside Pickup, Same-Day Delivery via Delivery Solutions, and Ship-from-Store. Each fulfillment method runs on configurable BPM workflows with pick, pack, and ship steps tailored per location group. Batch picking via Pick Waves groups multi-order pickups intelligently by shipment method and inventory zone, reducing floor travel time and increasing throughput across high-volume locations. Fulfillment SLA Monitoring and Performance Visibility: KIBO's SLA framework tracks every shipment against configurable time-based performance thresholds — surfacing real-time Compliant, At Risk, and Non-Compliant status across every fulfillment location. The Fulfiller UI dashboard provides a live map visualization of SLA performance by location, filterable by lookback period, shipment type, and specific SLA. When a location or vendor falls below threshold, operations teams are alerted immediately — enabling targeted intervention before customer impact occurs. Reverse Logistics as a Core Capability: Returns in KIBO are not an afterthought. The reverse logistics engine manages the complete return lifecycle: RMA creation, return routing to the appropriate receiving location, disposition routing (restock, refurbish, liquidate, discard) based on return reason and product condition, and full or partial refund processing at the line-item level. Replacement and exchange orders are created automatically in a paid state and routed through the standard fulfillment workflow. The entire process is managed within the same platform — no separate returns system required. AI-Powered Operations That Reduce Cost-to-Serve: KIBO's AI Agent is embedded directly into OMS workflows. The Agent gives customer service representatives a conversational interface for order lookups, modifications, cancellations, appeasements, refunds, and address updates — reducing handle time without replacing the team. The Agent provides transparent, explainable routing decisions and assists operations teams in troubleshooting fulfillment assignments in real time. The Agent connects directly to live KIBO commerce data, with no separate AI infrastructure required. MACH Architecture Built for Incremental Adoption: KIBO OMS is built on a MACH-certified, API-first architecture — enabling enterprises to adopt the full platform or integrate specific capabilities alongside existing systems without a disruptive replatform. Open REST APIs, webhooks, and an extensibility framework connect KIBO to ERPs, CRMs, WMS platforms, tax engines, and third-party carriers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 5 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 2.5/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Kibo - **Founded**: 2004 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czechia and 83 more ## Features - AI Copilot - API - Activity Dashboard - Alerts/Notifications - Backorder Management - Batch Processing - Contact Database - Customer Management - Discount Management - Exchange Management - Forecasting - Generative AI - Inventory Management - Mobile Access - Multi-Channel Management - Multi-Currency - Multi-Location - Order Fulfillment - Order Processing - Order Routing ## Integrations (23 total) - Adobe Commerce - Apple Pay - Avalara - BigCommerce - Bringg - Constant Contact - GLS - Google Pay - Kount - Lightspeed Retail - OneRail - Optima - PayPal - Salesforce Commerce Cloud - Sendle ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Order Management Software](https://www.getapp.sg/directory/594/order-management/software) ## Alternatives 1. [Fishbowl](https://www.getapp.sg/software/101989/fishbowl) — 4.2/5 (1107 reviews) 2. [NetSuite](https://www.getapp.sg/software/9137/netsuite) — 4.2/5 (2007 reviews) 3. [Genius](https://www.getapp.sg/software/2050566/genius) — 4.5/5 (185 reviews) 4. [PartsTech](https://www.getapp.sg/software/2056610/partstech) — 4.6/5 (118 reviews) 5. [Order.co](https://www.getapp.sg/software/114075/negotiatus) — 4.5/5 (172 reviews) ## Reviews ### "EXCELLENT E-COMMERCE PLATFORM" — 5.0/5 > **Verified Reviewer** | *22 November 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: We use Kibo to be able to manage orders that are shipped from different locations. We have tried other solutions in the past but they did not work for us. Kibo allows you to see your orders and allocate them according to the conditions you set up and allocate them so you won't miss orders if inventory is available. After the platform is set up, it is very easy to start using it and users do not need long trainings to start working on it. We were ok after just a few hours of trainings. The dashboard is plain but has all the information you need and it is very easy to find the orders that need assistance or intervention. > > **Cons**: I have not found big cons so far. They should definitely improve the reports as they could be more customizable. The dashboard could also be improved to be less plain and maybe include some other information regarding the current statuses of your orders > > Kibo has helped us to support multichannel solutions for our customers ----- ### "Almost there..." — 4.0/5 > **Justin** | *19 November 2019* | Retail | Recommendation rating: 5.0/10 > > **Pros**: The fulfiller interface used by our sales associates is very intuitive and was quickly adopted by the field. > > **Cons**: The reporting capabilities are very manual. It is not easy to pull together stats on any given metric. The report dashboard is not useful and to get to the data through the APIs is a mini project in of itself. ----- ### "Kibo review" — 3.0/5 > **Maria** | *10 September 2024* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: The system is responsive and easy to operate with, has hyperlinks to different sections which helps when a task must be performed faster > > **Cons**: whenever it crashed it took too long to be fixed by IT support, there are some hidden sections which makes the system a bit confusing at first glance. > > overall good experience, easy to get used to and easy to navigate, may be improved in terms of data structure ----- ### "Kudos for Kibo\!" — 4.0/5 > **Alessandra** | *15 March 2019* | Luxury Goods & Jewelry | Recommendation rating: 8.0/10 > > **Pros**: Kibo can help ecommerce business manage their orders as well as coordinate data between employees and warehouse. Provides relevant information all at once, which helps me a lot\! > > **Cons**: refreshing the page is very slow and sometimes kibo webpage just crashes. > > A fast and clear way to comunicate with warehouse/store and update order data\! ----- ### "Easy to use" — 3.0/5 > **Kremena** | *10 September 2024* | Executive Office | Recommendation rating: 5.0/10 > > **Pros**: Easy to use. The layout looks somewhat complicated but it is not. > > **Cons**: Comparing to other products this one is like a dinosaur. ## Links - [View on GetApp](https://www.getapp.sg/software/2056056/kibo-order-management-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data