---
description: If you're in a hunt for the best solution for your business, learn what CivicTrack has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CivicTrack Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Social Work Case Management Software](/directory/1527/social-work-case-management/software) > [CivicTrack](/software/2056352/civictrack)

# CivicTrack

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> Managing constituency casework can be difficult, CivicTrack makes it easier.
> 
> Verdict: Rated **4.1/5** by 20 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.1/5** | 20 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Momentuum BPO

## Commercial Context

- **Starting Price**: CA$46.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Administrative Reporting
- Alerts/Escalation
- CRM
- Case Management
- Case Notes
- Client Management
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Document Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Social Work Case Management Software](https://www.getapp.sg/directory/1527/social-work-case-management/software)

## Related Categories

- [Social Work Case Management Software](https://www.getapp.sg/directory/1527/social-work-case-management/software)
- [Nonprofit CRM Software](https://www.getapp.sg/directory/1517/nonprofit-crm/software)
- [Government Software](https://www.getapp.sg/directory/669/public-sector/software)
- [Human Services Software](https://www.getapp.sg/directory/1173/human-services/software)

## Alternatives

1. [Sumac](https://www.getapp.sg/software/9440/sumac) — 4.4/5 (132 reviews)
2. [Casebook](https://www.getapp.sg/software/134051/casebook-platform) — 4.2/5 (86 reviews)
3. [NewOrg](https://www.getapp.sg/software/105643/neworg) — 4.8/5 (67 reviews)
4. [CaseWorthy](https://www.getapp.sg/software/112847/caseworthy) — 4.4/5 (44 reviews)
5. [PlanStreet](https://www.getapp.sg/software/129007/planstreet) — 4.3/5 (44 reviews)

## Reviews

### "Great value, easy to learn and deploy." — 4.0/5

> **Verified Reviewer** | *10 August 2023* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: Accessible via browser, easy to deploy and manage. Data input is a breeze with dragging emails to create cases. Access control very flexible and you can easily add/remove/modify rights for users as needed.
> 
> **Cons**: Some fields are broken down in weird combination - for example Area Code and Telephone number on exports come out as seperate fields which always need to be combined. A phone number in 2023 is 10 digit.No ability to enter foreign addresses and phone numbers for contacts outside of Canada. Would be nice to be able to assign a case to multipule constituents and thus save time in reentering data.
> 
> It has been a very valuable tool for our office which is used daily to track calls, case files, correspondence.

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### "Very pleased" — 5.0/5

> **Randy** | *3 August 2023* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: It keeps the office unified and also provides a very good filing and tracking process of on going cases and also case history
> 
> **Cons**: It does not have spell check built in. It would be helpful to look professional
> 
> easy to work with, unifies cases so that all staff can help each other and any staff can talk professionally to any constituent with background information.

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### "CivicTrack for constituency office use" — 2.0/5

> **Jaclyn** | *22 August 2022* | Government Administration | Recommendation rating: 4.0/10
> 
> **Pros**: The intergration was good. Customer service responds most times and is receptive to suggections.
> 
> **Cons**: I don't klike the profile page and feel that it could be a lot better if the name of the constituent and their contact info was more front and centre on their page.

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### "Overall use" — 4.0/5

> **Linda** | *25 July 2023* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Being able to search for a client by name and/or phone number.  Being able to search by UCI number for IRCC cases would also be helpful
> 
> **Cons**: It would be very useful to be able to "drag" a document out of Civic Track and attach it to an email.
> 
> Keeping overall track of my client files

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### "Civic Track is as Good As You Are" — 5.0/5

> **Eva** | *26 April 2022* | Public Policy | Recommendation rating: 9.0/10
> 
> **Pros**: The case load I receive daily overlaps with the files that are already open and waiting on responses and follow up.  This CRM allows me to stay organized and not miss a thing.  People really appreciate the follow up and know that details have not been missed and they receive the best possible outcome because of this.  The data is only as good as you are at putting it in the system so it's important to know how to use the tools available.  Customer service has been a great experience when I needed to learn the features that I needed.  It's also great that I can assign files and tasks to other colleagues and then see exactly what has been done (or not) every step of the way.
> 
> **Cons**: Sometimes, I will search a name that doesn't show up and then when I search the address it will come up with that name originally not found.  Minor problem.
> 
> I have been able to manage a huge case load myself and stay totally organized.  I like that my colleagues can see any file they may need to reference to avoid wasting time and repeating the same actions.  It's very useful to run reports based on topic or specific street should there be a matter of interest that we need to gage and address many people at once.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2056352/civictrack)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/government-social-services-software/a/civictrack/> |
| en-AE | <https://www.getapp.ae/software/2056352/civictrack> |
| en-AU | <https://www.getapp.com.au/software/2056352/civictrack> |
| en-CA | <https://www.getapp.ca/software/2056352/civictrack> |
| en-GB | <https://www.getapp.co.uk/software/2056352/civictrack> |
| en-IE | <https://www.getapp.ie/software/2056352/civictrack> |
| en-NZ | <https://www.getapp.co.nz/software/2056352/civictrack> |
| en-SG | <https://www.getapp.sg/software/2056352/civictrack> |
| en-ZA | <https://www.getapp.za.com/software/2056352/civictrack> |
| fr | <https://www.getapp.fr/software/2056352/civictrack> |
| fr-BE | <https://fr.getapp.be/software/2056352/civictrack> |
| fr-CA | <https://fr.getapp.ca/software/2056352/civictrack> |

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