NEOGOV

-Help us over technology hurdles to incorporate google analytics, RSS feeds and responsive technology to our applicant sourcing for public sector.
-Integrated with our HRIS system for position control, job classes and salaries.
-Great value for the price.
-Actively listens to customer feedback for increased value and improved customer experience.
-Easily customizable and implementable within a few days without expensive consultants.
-Built based on U.S. public sector best practice. So it uses the workflow and terms that our end users understand.
-Great online help and resources for customers implementing.
-Modern user interface that is easy to understand, reducing our support costs.
-Capability to build customized reports with subscriptions that can be sent on a regular basis.

- Based on a U.S. pubic sector it is specific to government and schools not other businesses.
- Reporting tool could have more capability to aggregate data and create calculated values.

I like that we can customize the software to accommodate 5+ different employee groups which have different payroll rules/collective agreements. It allows the user to make their own changes and test to ensure results are what is expected. This software allows the user to make changes to remain compliant with legislation changes, collective agreement changes, etc.

It becomes very difficult for new users to learn the "layers" of the product and understand how integrated everything is. IMUCs, Leave Plans and "programming" type work is difficult for succession planning.

Highly customizable from the front to the back end of the software implies a high flexibility from both the company supporting it and the product. The interface can be modified by each user to fit their need and allows for a wide variety of permissions based profile. As we deal with a highly unionized environment the capacity of the software to adapt to the evolution of the Collective bargaining agreement was a must and so far never been a show stopper whether by adapting our methods or the tool. The BI Tool has also allowed a great visibility into one of our major cost center and has been instrumental in gain of efficiency over time. Any request for support is handled in the most courteous manner and in a timely fashion. Information is also readily available through their wiki website enabling power users and IT to get quick access to information regarding the database and core component of the software.

The higher flexibility and use of it comes with a price as we had to train some of our users more in-depth than with some of the more out of the box system. The need for power-users is also very local as you customize the system. No other company will have exactly the same system and so you can have a harder time hiring specialized employee that already know the system or finding resources outside the Highline user community.

The customization of the system is best feature.

System performance and lag is what i least like about the system