---
description: If you're in a hunt for the best solution for your business, learn what Unbabel has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Unbabel Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Translation Software](/directory/656/localization-translation/software) > [Unbabel](/software/2057279/unbabel)

# Unbabel

Canonical: https://www.getapp.sg/software/2057279/unbabel

> Cloud-based Language Operations platform combining AI machine translation and human review for multilingual customer support.
> 
> Verdict: Rated **3.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Unbabel

\* Allows customer service agents to support customers in any language without native-speaker proficiency, broadening the addressable support coverage across markets.
\* Reduces translation costs relative to traditional human translation agencies by automating high-quality outputs and routing only lower-scoring segments to human editors.
\* Scales multilingual customer support and localization across markets without proportional headcount increases, supporting growth in retail, technology, healthcare, finance, legal, automotive, publishing, aerospace, and gaming verticals.
\* Maintains brand voice and terminology consistency across all languages through customizable translation engines, glossaries, and a per-market Localization Module.
\* AI quality estimation (COMETKiwi/Kiwi) scores every translated sentence in milliseconds, identifies likely errors, and determines whether output meets quality thresholds or requires human post-editing, reducing unnecessary manual review.
\* Intelligent MT engine selection automatically picks the best-performing machine translation model per source text and language pair in real time, optimizing output quality without manual configuration.
\* Continuous retraining on human-edited translations improves MT accuracy over time, progressively reducing the volume of segments requiring human review.
\* Named Entity Recognition (NER) detects and adapts brand terms, dates, currencies, weights, locations, and privacy-sensitive data, reducing localization errors across content types.
\* Projects App supports large-scale, multi-format translation projects with real-time progress tracking, giving operations teams visibility into delivery status across concurrent workstreams.
\* Orders App handles ad-hoc translation requests across common file formats (CSV, DOCX, JSON, PPTX, SRT, strings, and more), covering diverse content needs without format restrictions.
\* Client Review workflow lets customers review and refine translations before final delivery, providing a quality control checkpoint without requiring external tooling.
\* Website translation via Bablic integration offers no-code setup and automatic content detection, reducing technical overhead for web localization.
\* Portal dashboard delivers real-time reporting on translation quality, usage, and spend with exportable analytics and billing management, giving stakeholders full operational visibility.
\* Native integrations with Zendesk, Salesforce, Freshdesk, HubSpot, Shopify, and Salesforce Marketing Cloud, plus a REST API, connect translation workflows to existing systems without disruptive onboarding.
\* GDPR and CCPA compliance, ISO 27001 certification, data encryption, and anonymization address data privacy requirements across regulated industries including healthcare, finance, and legal.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.8/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 2.7/5 | Based on overall reviews |
| Value for Money | 2.7/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Unbabel

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Unbabel for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Belgium, Brazil, Canada, Portugal, United States

## Features

- CRM
- Localization Automation
- Machine Translation
- Project Management
- Quality Control
- Third-Party Integrations

## Integrations (1 total)

- Translate Me

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Translation Software](https://www.getapp.sg/directory/656/localization-translation/software)

## Related Categories

- [Translation Software](https://www.getapp.sg/directory/656/localization-translation/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)

## Alternatives

1. [VideoExpress](https://www.getapp.sg/software/2079121/videoexpress) — 4.7/5 (7694 reviews)
2. [Rippling](https://www.getapp.sg/software/112141/rippling) — 4.9/5 (4871 reviews)
3. [Asana](https://www.getapp.sg/software/90584/asana) — 4.5/5 (13675 reviews)
4. [Airtable](https://www.getapp.sg/software/106031/airtable) — 4.6/5 (2243 reviews)
5. [AxisCare](https://www.getapp.sg/software/104545/axiscare-software) — 4.6/5 (729 reviews)

## Reviews

### "Greatly integrated with Zendesk" — 5.0/5

> **Verified Reviewer** | *15 September 2022* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: The integration with Zendesk was so good I thought it actually was part of Zendesk.
> 
> **Cons**: It sometimes misdetects languages (could say a language is Dutch when it's French or a totally different language)

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### "My Personal Unbabel experience" — 4.0/5

> **Verified Reviewer** | *10 June 2019* | Internet | Recommendation rating: 3.0/10
> 
> **Pros**: Making money with all the offered tasks.
> 
> **Cons**: Being closed to assignments too soon and customer support is not good
> 
> Would be a great part time job from home to work with if they don't close you language pair.

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### "Buyers Beware..." — 1.0/5

> **Verified Reviewer** | *9 January 2020* | Marketing & Advertising | Recommendation rating: 0.0/10
> 
> **Pros**: Our customer success manager who manages our Knowledge Base said it was easy enough to set up.
> 
> **Cons**: We were really sold a bill of good with this software, but what's worse is how our negative experience was handled by their team. 

Our goal was to translate our Knowledge Base into three languages and we were assured our business and jargon would be elegantly translated. We were told the AI would do the heavy lifting, and if we created a library of terms unique to our business they would be properly captured in the translation. Then some one would copy edit from there. This was our first foray into this space so we decided to start with a small pilot. I am so glad we did and didn't waste more money. 

It was pretty obvious that they just ran our content through their AI resulting in "choppy translations." One customer's feedback was, "if I were a new user, I'll say: "why are these sentences so weird ? 🤔" Another customer said they misused verbs which made for unpleasant reading. 

When we brought this feedback to Unbabel, there was minimal effort to help us get to a good place. In fact, I had to follow up twice just to get a response to an email with our list of issues. When I finally got a response, I was told that we should look at our overall translation requirements for 2020 and then be provided "a full quote  for that work over 2020." Being upsold in the middle of working through documented issues was my impetus for writing this review. The poor product experience was really compounded by the tone deaf support.
> 
> Negative.

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### "The Fastest and Most Reliable Translations" — 5.0/5

> **Stephanie** | *1 October 2021* | Aviation & Aerospace | Recommendation rating: 10.0/10
> 
> **Pros**: - Speed
- Quality
- Top-notch support
- Tracking
- Integrations
- Any channel compatible
- Easy to use natively within your CRM.
> 
> **Cons**: It is slightly on the pricier end but 100% worth it.
> 
> Excellent support and seamless product anyone can use right away.

## Links

- [View on GetApp](https://www.getapp.sg/software/2057279/unbabel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/website-ecommerce-software/a/unbabel/> |
| en-AE | <https://www.getapp.ae/software/2057279/unbabel> |
| en-AU | <https://www.getapp.com.au/software/2057279/unbabel> |
| en-CA | <https://www.getapp.ca/software/2057279/unbabel> |
| en-GB | <https://www.getapp.co.uk/software/2057279/unbabel> |
| en-IE | <https://www.getapp.ie/software/2057279/unbabel> |
| en-NZ | <https://www.getapp.co.nz/software/2057279/unbabel> |
| en-SG | <https://www.getapp.sg/software/2057279/unbabel> |
| en-ZA | <https://www.getapp.za.com/software/2057279/unbabel> |

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