--- description: If you're in a hunt for the best solution for your business, learn what TheraPlatform has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TheraPlatform Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Primary Care EHR Software](/directory/3179/primary-care-ehr/software) > [TheraPlatform](/software/2057575/theraplatform) # TheraPlatform Canonical: https://www.getapp.sg/software/2057575/theraplatform Page: 1 / 4\ Next: [Next page](https://www.getapp.sg/software/2057575/theraplatform?page=2) > TheraPlatform is a cloud-based video conferencing platform that helps therapists and behavioral health professionals streamline communication with clients and offer virtual therapy sessions. > > Verdict: Rated **4.4/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 79 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TheraPlatform ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Unlimited HIPAA Compliant Video, Practice Management and Client Portal starting at just $39/mo. No cap on client contacts. Additional features for billing, scheduling, claims, and telehealth with the $69/mo Pro plan. Subscribe to the annual plan for discounted rates. No hidden fees. Read more about the different plan types on the TheraPlatform website. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Administrative Reporting - Alerts/Notifications - Annotations - Appointment Management - Appointment Scheduling - Assessment Management - Attendance Management - Automated Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Case Management - Case Notes - Charting - Chat/Messaging - Claims Management - Claims Scrubbing ## Support Options - FAQs/Forum - Knowledge Base ## Category - [Primary Care EHR Software](https://www.getapp.sg/directory/3179/primary-care-ehr/software) ## Related Categories - [Primary Care EHR Software](https://www.getapp.sg/directory/3179/primary-care-ehr/software) - [Substance Abuse EMR Software](https://www.getapp.sg/directory/3575/substance-abuse-emr/software) - [Therapy Notes Software](https://www.getapp.sg/directory/3631/therapy-notes/software) - [Medical Software](https://www.getapp.sg/directory/67/medical-practice/software) - [Mental Health Software](https://www.getapp.sg/directory/71/mental-health/software) ## Alternatives 1. [Carepatron](https://www.getapp.sg/software/2048864/carepatron) — 4.4/5 (843 reviews) 2. [EHR YOUR WAY](https://www.getapp.sg/software/102909/ehr-your-way) — 4.9/5 (527 reviews) 3. [SimplePractice](https://www.getapp.sg/software/102879/simplepractice) — 4.6/5 (2822 reviews) 4. [Alleva](https://www.getapp.sg/software/2060766/alleva) — 4.5/5 (282 reviews) 5. [TheraNest](https://www.getapp.sg/software/102857/theranest-mental-health) — 4.4/5 (1029 reviews) ## Reviews ### "its great for the price and basics\!" — 4.0/5 > **Verified Reviewer** | *25 December 2021* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I switched to this platform and I enjoy it very much for the following: 1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything. 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth\!. \[SENSITIVE CONTENT\] is amazing and so efficient\! 3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc. 4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing. 5) The software is very easy and basic, it does what you need it to do (I use the Pro plan) 6) They have 3 plan options and you can choose the best one that works for your own practice needs. > > **Cons**: So far I have noticed the following: 1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice. 2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best. 3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it. 4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up. 5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do. 6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten. > > Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time. ----- ### "Love this EHR\!" — 5.0/5 > **Wiliette** | *5 November 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: You get to create your forms that are feasible > > **Cons**: It doesn't populate the presenting problem. I use the same therapy note template for every session and would like for the presenting problem that was written in the biopsychosocial to populate in all my notes for every session. It tells the reader why the client receiving therapy. > > I enjoy it. It is easy to navigate. You can make any changes. There are no restrictions. And I love the activities provided by Theraplatform you can use on the zoom video when working with children. ----- ### "Great Software in Theory" — 1.0/5 > **Verified Reviewer** | *3 May 2020* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Great concept\! The thought of something that therapists need and the inclusion of apps is unique to a video conferencing product. > > **Cons**: 1. While in sessions the video and audio would go in and out, though all internet connections on both end were adequate. The session would immediately be transferred to another software and everything worked just fine. 2. Email reminders were often sent at incorrect times and also included incorrect meeting information (i.e. It's Tuesday and you schedule a meeting for Thursday, the reminder would say the Tuesday date and a totally different time than what was scheduled -- though on your calendar the scheduled time appears correctly for Thursday). 3. The feature of the attendee clicking a link to join sessions is not accurate; it requires a log in each time. 4. Tech support is THE WORST\! No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time. How do I know? There is a FB group for users created by a user. 5. My clients have reported logging into the session and me not being there, though when I attempt to log in they also are not there. This happened several times in one day so I switched to using another video conferencing completely. 6. Key features on the program do not work at full capacity (i.e. screen share with mouse control) for more than 15 seconds at a time. 7. The customer service is poor. They don't read emails completely and have canned responses which are usually eluding to the user doing something incorrectly. 8. Inconsistent. > > Overall, this company attempted to blame the lack of service on the pandemic and increased traffic, but in the FB group, there were former users who and they stated the product function described was no different than before COVID19. I won't even get into how users who were on their 30-day free trial were forced into subscriptions because Theraplatform limited their access to video calls to 2 and all woke up to messages saying they need to pay to continue. I had an issue which they stated they could not duplicate. I went back and duplicated it and video recorded it for them to see. Instead of troubleshooting, they told me to remove the PRIVATE video I shared with them only since their program is proprietary. There was no comment on why their program was not responding appropriately. Also, I paid my subscription immediately since that was the only way to access custom reminders. Two days later I got an email with a coupon from "Virtual Speech Center" which I later found out is a company owned by the makers of Theraplatform. The e-mail provided a referral link (https://www.theraplatform.com/freetrial/JooEr) and a discount to Theraplatform and was encouraging users to have other users join the platform. Here's the issue - when users contacted Theraplatform about the discount code, Theraplatform said the discount is non-existent. What's also troubling is they clearly had issues with their current volume of users. Until there are some major overhauls, I wouldn't waste time ----- ### "Great for mental health providers." — 5.0/5 > **Sheryle** | *29 May 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. Support is easy to access, prompt, and generally solves any problems experienced. > > **Cons**: It takes awhile for the system to be approved by some insurance providers. Although it is able to bill most of the major insurance companies, it doesn't provide a way to add insurance companies that are less well known. > > I believe this has been one of my best business decisions, as the platform provides for appointment scheduling with reminders, virtual appointments, EHR, creating and sending invoices, and billing both clients and insurance companies, including Medicare. I highly recommend this product. ----- ### "Satisfied Business Owner" — 5.0/5 > **Dawn** | *7 June 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Tutorials Customer service Webinars on demand > > **Cons**: Not being able to delete clients if they never became a participating client. > > Very satisfied with everything thus far. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.sg/software/2057575/theraplatform?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/2057575/theraplatform) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data