---
description: If you're in a hunt for the best solution for your business, learn what mySQM Customer Service QA has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: mySQM Customer Service QA Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [mySQM Customer Service QA](/software/2058493/mysqm-fcr-insights)

# mySQM Customer Service QA

Canonical: https://www.getapp.sg/software/2058493/mysqm-fcr-insights

> Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of mySQM Customer Service QA

Reduce Operating Costs - For every 1% improvement in FCR, you reduce your operating costs by 1%.

Reduce Customers at Risk of Defection - 95% of customers will continue to do business with the organization as a result of achieving FCR.

Improve Customer Satisfaction - For every 1% improvement in FCR there is a 1% improvement in Csat.

Improve Employee Satisfaction - For every 1% improvement in FCR there is a 1% to 5% improvement in Esat.

Increase Opportunities to Sell - When a customer's call is resolved the customer cross-selling acceptance rate increases by up to 20%.

Improve Net Promoter Score® - For the average call center, every 1% improvement in FCR increases transactional NPS by 1.4.

## About the vendor

- **Company**: SQM Group
- **Founded**: 1996

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Contact SQM Group for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Notifications
- CES Survey Structure
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Complaint Monitoring
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Engagement Tracking
- Feedback Management
- IVR
- Multi-Channel Communication
- NPS Survey Structure

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)
- [Contact Centre Quality Assurance Software](https://www.getapp.sg/directory/3834/contact-center-quality-assurance/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)
- [Customer Satisfaction Software](https://www.getapp.sg/directory/1029/customer-satisfaction/software)

## Alternatives

1. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1758 reviews)
2. [CloudTalk](https://www.getapp.sg/software/114835/cloudtalk) — 4.4/5 (268 reviews)
3. [Nextiva](https://www.getapp.sg/software/91289/nextiva) — 4.6/5 (916 reviews)
4. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [NiCE CXone](https://www.getapp.sg/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2058493/mysqm-fcr-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/mysqm-fcr-insights/> |
| en-AE | <https://www.getapp.ae/software/2058493/mysqm-fcr-insights> |
| en-AU | <https://www.getapp.com.au/software/2058493/mysqm-fcr-insights> |
| en-CA | <https://www.getapp.ca/software/2058493/mysqm-fcr-insights> |
| en-GB | <https://www.getapp.co.uk/software/2058493/mysqm-fcr-insights> |
| en-IE | <https://www.getapp.ie/software/2058493/mysqm-fcr-insights> |
| en-NZ | <https://www.getapp.co.nz/software/2058493/mysqm-fcr-insights> |
| en-SG | <https://www.getapp.sg/software/2058493/mysqm-fcr-insights> |
| en-ZA | <https://www.getapp.za.com/software/2058493/mysqm-fcr-insights> |
| fr | <https://www.getapp.fr/software/2058493/mysqm-fcr-insights> |
| fr-BE | <https://fr.getapp.be/software/2058493/mysqm-fcr-insights> |
| fr-CA | <https://fr.getapp.ca/software/2058493/mysqm-fcr-insights> |

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