---
description: If you're in a hunt for the best solution for your business, learn what ICR Evolution has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ICR Evolution Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [ICR Evolution](/software/2059246/icr-evolution)

# ICR Evolution

Canonical: https://www.getapp.sg/software/2059246/icr-evolution

Page: 1 / 2\
Next: [Next page](https://www.getapp.sg/software/2059246/icr-evolution?page=2)

> Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, \& social media.
> 
> Verdict: Rated **4.6/5** by 16 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 16 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: trueIT systems
- **Founded**: 1994

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Algeria, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica and 50 more

## Features

- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer

## Integrations (1 total)

- Zoho CRM Plus

## Category

- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [IVR Software](https://www.getapp.sg/directory/289/ivr/software)
- [Call Recording Software](https://www.getapp.sg/directory/935/call-recording/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Telephony Software](https://www.getapp.sg/directory/294/telephony/software)

## Alternatives

1. [Five9](https://www.getapp.sg/software/91276/five9) — 4.2/5 (481 reviews)
2. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
3. [CXone Mpower](https://www.getapp.sg/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
4. [Talkdesk](https://www.getapp.sg/software/100659/talkdesk) — 4.5/5 (732 reviews)
5. [PhoneBurner](https://www.getapp.sg/software/102341/phoneburner) — 4.8/5 (176 reviews)

## Reviews

### "Un gran producto" — 5.0/5

> **Héctor** | *16 January 2024* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Es muy personalizable, facilmente implementable en casi cualquier modelo de negocio
> 
> **Cons**: El crecimiento de algunas tablas y la organización de los datos del cliente en BBDD. El producto necesita algo que permita escalar en cantidad de agentes y en años de uso sin afectar gravemente al rendimiento de la máquina.
> 
> Muy satisfactoria, es facil de implementar y bastante sencillo de mantener, muy muy personalizable y ofrece muchas posibilidades de integración.

-----

### "Producto muy recomendable" — 4.0/5

> **Víctor Manuel** | *16 January 2024* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Facilidad de uso y supervisión así como funcionamiento diario.
> 
> **Cons**: No tengo realmente temas que no me hayan gustado del producto.

-----

### "Nuestro trabajo diario" — 4.0/5

> **Juan Carlos** | *16 January 2024* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Fácil usabilidad y configuración. Además es útil en casi el 100% de necesidades de un Call Center
> 
> **Cons**: Podría incluir personalización en la rellamadas que si traían sistemas como Hermes por ejemplo. También se podría incluir programación post finalización (ejecución de Procedimientos almacenados o scripts por ejemplo)
> 
> Pues mi experiencia después de más de 10 años de uso diario de Evolution desde la visión de desarrollo es muy buena. Es un sistema cómodo y muy completo para las necesidades del call center.

-----

### "Usuario final e integrador (Partner)" — 5.0/5

> **💻 Raúl** | *4 July 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Fácil implementación, facilidad de uso para usuario final, fácil integración y explotación de la herramienta. Consistente, estable, flexible. Soporte en castellano, excelente relación y cercanía del fabricante.
> 
> **Cons**: Funcionalidades adicionales: WFM, BI interno
> 
> Como usuario final, para nuestro centro de soporte, la flexibilidad y la sencillez para el usuario. 

Como integrador, la estabilidad, fácil implementación, calidad del producto relación al precio, el soporte del fabricante.

-----

### "ICR rompió la barrera de entrada..." — 5.0/5

> **Joaquín** | *14 September 2022* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: Flexibilidad en pago por uso, alejándose del pago por licencia de muchos de sus competidores.
> 
> **Cons**: No puedo decir nada malo por el momento.
> 
> La conexión con el equipo fue muy buena, ICR gustó y consiguió que compráramos tanto a la parte técnica como a la parte de Operaciones que es una máxima de compañía a la hora de elegir software, si a alguna de las dos partes no está al 100% conforme la baraja se rompe.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.sg/software/2059246/icr-evolution?page=2)

## Links

- [View on GetApp](https://www.getapp.sg/software/2059246/icr-evolution)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/icr-evolution/> |
| en-AE | <https://www.getapp.ae/software/2059246/icr-evolution> |
| en-AU | <https://www.getapp.com.au/software/2059246/icr-evolution> |
| en-CA | <https://www.getapp.ca/software/2059246/icr-evolution> |
| en-GB | <https://www.getapp.co.uk/software/2059246/icr-evolution> |
| en-IE | <https://www.getapp.ie/software/2059246/icr-evolution> |
| en-NZ | <https://www.getapp.co.nz/software/2059246/icr-evolution> |
| en-SG | <https://www.getapp.sg/software/2059246/icr-evolution> |
| en-ZA | <https://www.getapp.za.com/software/2059246/icr-evolution> |
| es | <https://www.getapp.es/software/2059246/icr-evolution> |
| es-CL | <https://www.getapp.cl/software/2059246/icr-evolution> |
| es-CO | <https://www.getapp.com.co/software/2059246/icr-evolution> |
| es-MX | <https://www.getapp.com.mx/software/2059246/icr-evolution> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp Singapore has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.sg","url":"https://www.getapp.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.sg/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"ICR Evolution","description":"ICR Evolution brings you to where your customers are, at the right time. EVOLUTION  connects you with your customers in an agile, simple, and productive way. Answer calls, emails, chats, chatbots, voicebots and social media messages, all from a single platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/df406fcd-2194-4c8d-b6ef-0acb7456ea7f.png","url":"https://www.getapp.sg/software/2059246/icr-evolution","@id":"https://www.getapp.sg/software/2059246/icr-evolution#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":16},"operatingSystem":"Cloud, Windows, Windows on premise"},{"@id":"https://www.getapp.sg/software/2059246/icr-evolution#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"ICR Evolution","position":3,"item":"/software/2059246/icr-evolution","@type":"ListItem"}]}]}
</script>