Onfido
About Onfido
Onfido's Real Identity Platform helps businesses to onboard customers at scale while preventing fraud and navigating AML, KYC, and other regulatory requirements. Over 1,200 businesses use Onfido to orchestrate identity verification workflows using award-winning document and biometric solutions, trusted data sources, and passive fraud signals.
Onfido's AI-powered identity verification suite allows businesses to verify customer identities through a library of global verification signals and services, including passive signals such as IP reputation, geolocation, and device integrity. Additionally, Onfido Studio lets users build custom no-code workflows to direct customers to the right verification path based on their risk profile.
Key benefits of Onfido
The Real Identity Platform brings together a suite of verifications, no-code orchestration, and powerful AI that helps business meet their unique requirements.
Reduce the cost of user acquisition with automation that makes user onboarding easy.
Meet global and local regulatory compliance needs, including KYC, AML, and age verification.
Stop fraud without creating friction for your customers or compromising growth.
Create tailored workflows in Onfido Studio – simply drag and drop verifications and signals, no-code required.
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Reviews
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- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very helpful and flexible tool to answer our daily bases.
Reviewed on 28/04/2021
great tool by a great company. very nice and helpful employees that always assist you with a...
great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs
Pros
great customer support and sales
fair negotiations
tool function with no downtime
Cons
support from onfido finance team is slow
Alternatives Considered
GBG Identity Verification SolutionsReasons for Choosing Onfido
customer support and pricing +onfido flexibility in comparison of GBGSwitched From
GBG Identity Verification SolutionsReasons for Switching to Onfido
negotiations fairness and great approach from the sale person [SENSITIVE CONTENT HIDDEN]- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Experience With Onfido
Reviewed on 30/04/2024
Pros
It comes with great authentication solution
It is the best for identity management
Cons
With Onfido, it has been amazing. Never experienced issues.
- Industry: Online Media
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Do not expect customer support after implementation
Reviewed on 29/05/2024
Pros
Great KYC checks and user friendly maintenance portal.
Cons
Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number.
In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue.
In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve.
I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time.
Now we switched to Sumsub that actually gives customer support.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good facial verification
Reviewed on 24/08/2024
Helps businesses to ensure good verification
Helps businesses to ensure good verification
Pros
Good facial recognition. This helps to prevent scam
Cons
It delays when identifying. This makes it very tedious
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
UNDERWRITING MANAGER
Reviewed on 21/11/2023
Easy to use the system and it has added more tools for us to detect fraud.
Easy to use the system and it has added more tools for us to detect fraud.
Pros
Easy to use the system and it has added more tools for us to detect fraud.
Cons
The set-up process took longer than expected.
Onfido FAQs
Below are some frequently asked questions for Onfido.Q. What type of pricing plans does Onfido offer?
Onfido offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Onfido?
Onfido has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Onfido support?
Onfido supports the following languages:
English
Q. Does Onfido support mobile devices?
Onfido supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Onfido integrate with?
We do not have any information about what integrations Onfido has
Q. What level of support does Onfido offer?
Onfido offers the following support options:
FAQs/Forum, Knowledge Base
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