---
description: If you're in a hunt for the best solution for your business, learn what Sparrow has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sparrow Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Sparrow](/software/2059563/sparrow-1)

# Sparrow

Canonical: https://www.getapp.sg/software/2059563/sparrow-1

> Sparrow is a unified agent desktop and productivity suite that combines multiple customer experience tools, including ticketing, customer relationship management (CRM), surveys, sentiment analysis, and business intelligence in a single solution.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Sparrow

Reasonable Price
Single sign on
Multiple solutions on single platform
Hassle free and easy handling

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Customer Experience Lab

## Commercial Context

- **Starting Price**: ₹9.00
- **Pricing model**: Flat Rate
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: India, Indonesia, Malaysia, Myanmar (Burma), Nepal, Philippines, Singapore, Sri Lanka, Thailand, Vietnam

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)
- [IVR Software](https://www.getapp.sg/directory/289/ivr/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Predictive Dialer Software](https://www.getapp.sg/directory/849/predictive-dialer/software)
- [Ticketing Systems](https://www.getapp.sg/directory/86/ticketing/software)

## Alternatives

1. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1781 reviews)
3. [Bitrix24](https://www.getapp.sg/software/90602/bitrix24) — 4.2/5 (990 reviews)
4. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4079 reviews)
5. [NiCE CXone](https://www.getapp.sg/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "A reliable and cheap helpdesk integrated with ticketing system" — 5.0/5

> **Verified Reviewer** | *22 February 2021* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Its fully integrated Cloud Customer Service Solution (CRM, Ticketing, Survey \& Debt Collection) is easy to use, convenient.
> 
> **Cons**: its dashboard, i want more customization for my existing requirement
> 
> It's great working with team- sparrow, they are always there to help me out, even in odd hours

-----

### "Contact Center Solutions" — 5.0/5

> **Vilas** | *14 August 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: I liked the UI which is user friendly. Omnichannel is available on a single sign on which makes day to day activities ery easy for us. I liked the support here. They are very active.
> 
> **Cons**: Although solution is very good, only deployment time was little high. But didn't affected the quality.
> 
> my overall experience is awesome complete worth it as per the cost.

-----

### "Why Sparrow Is Great" — 5.0/5

> **Lucia** | *24 April 2024* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: Thanks to ticketing, I like the ease of customer service.
> 
> **Cons**: No bad experiences, Sparrow has been amazing

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### "Dialer Solution" — 5.0/5

> **santhoshini** | *10 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: It provides detailed call reports and very easy to handle.After sales support is very strong they quickly resolve the issue.
> 
> **Cons**: I would love if they will provide services in europe also
> 
> Its quite good ,flexible and costamizible.

## Links

- [View on GetApp](https://www.getapp.sg/software/2059563/sparrow-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/sparrow-1/> |
| en-AE | <https://www.getapp.ae/software/2059563/sparrow-1> |
| en-AU | <https://www.getapp.com.au/software/2059563/sparrow-1> |
| en-CA | <https://www.getapp.ca/software/2059563/sparrow-1> |
| en-GB | <https://www.getapp.co.uk/software/2059563/sparrow-1> |
| en-IE | <https://www.getapp.ie/software/2059563/sparrow-1> |
| en-NZ | <https://www.getapp.co.nz/software/2059563/sparrow-1> |
| en-SG | <https://www.getapp.sg/software/2059563/sparrow-1> |
| en-ZA | <https://www.getapp.za.com/software/2059563/sparrow-1> |
| pt | <https://www.getapp.com.br/software/2059563/sparrow-1> |
| pt-PT | <https://www.getapp.pt/software/2059563/sparrow-1> |

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