TeamSupport Messaging & Live Chat
About TeamSupport Messaging & Live Chat
TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.
Key benefits of TeamSupport Messaging & Live Chat
- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat
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Reviews
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- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect Price for our need
Reviewed on 11/04/2019
Pros
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution! We are on the 4 rep business plan and it fits our needs.
Cons
Not really many cons here. We really enjoy the software!
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
I really really liked this software
Reviewed on 05/03/2019
Pros
I really really liked this software since the chat system is simplified and controlled for me to get just up to 3 chats from our website at a time. the notification and alerts about idle chats and the option to disconnect unwanted chatters is really a plus.
Cons
least thing I liked about this is that there are just really limited option but it is a simplified chatting system and still is very useful
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Will be a great product once it fully works
Reviewed on 11/04/2019
Not the best experience in my opinion, we were one of the companies that beta tested the new hub...
Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.
Pros
Ease of use inside the hub *as long as it is working* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.
Cons
The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid Chat Agent for Small to Mid-size Businesses
Reviewed on 02/04/2019
Our experience was great. We needed a way to generate leads on our website and route customers to...
Our experience was great. We needed a way to generate leads on our website and route customers to technical support when needed. The chat solved this challenge.
Pros
I helped setup SnapEngage on our website and style the chat button and chat box. It was very easy to setup and style. We were able to perfectly match our branding. They have plenty of options to customize the appearance of the chat button, box, and placement on screen, so I would assume it will work for everyone's needs. Setting up proactive chat was easy too. We customized proactive chat by page, with specific rules and pre-filled text. I only had to contact support for a few unique requests and they helped me instantly (one time I wanted to disable proactive chat based on IP so co-workers and I didn't have to see it while we are on the site all day).
Cons
I only have positive things to say about SnapEnage and how easy to use their solution is.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Love the new interface
Reviewed on 11/04/2019
Pros
I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.
Cons
The new interface is awesome but there's a small learning curve to know where all the functionality is at.
TeamSupport Messaging & Live Chat FAQs
Below are some frequently asked questions for TeamSupport Messaging & Live Chat.Q. What type of pricing plans does TeamSupport Messaging & Live Chat offer?
TeamSupport Messaging & Live Chat offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of TeamSupport Messaging & Live Chat?
TeamSupport Messaging & Live Chat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does TeamSupport Messaging & Live Chat support?
TeamSupport Messaging & Live Chat supports the following languages:
English
Q. Does TeamSupport Messaging & Live Chat support mobile devices?
TeamSupport Messaging & Live Chat supports the following devices:
Q. What other apps does TeamSupport Messaging & Live Chat integrate with?
TeamSupport Messaging & Live Chat integrates with the following applications:
Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Starter, ServiceNow, Slack
Q. What level of support does TeamSupport Messaging & Live Chat offer?
TeamSupport Messaging & Live Chat offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for TeamSupport Messaging & Live Chat.
- Conversational Marketing Platforms
- Customer Success Software
- Customer Engagement Software
- Chatbot Software
- Customer Experience Software
- Customer Communications Management Software
- Live Chat Software
- Conversational AI Platforms
- Customer Service Software
- Customer Support Software
- Contact Centre Software
