---
description: If you're in a hunt for the best solution for your business, learn what DoneDone has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: DoneDone Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Task Management Software](/directory/570/task-management/software) > [DoneDone](/software/2063310/donedone)

# DoneDone

Canonical: https://www.getapp.sg/software/2063310/donedone

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> DoneDone is a cloud-based help desk solution that lets users manage your projects, customer support, and other tasks all in one place. Its built-in project management features give everyone on your team a bird’s eye view of what’s getting done, who’s working on what, and where things stand at any given time.
> 
> Verdict: Rated **4.6/5** by 50 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of DoneDone

Help desk. The perfect help desk for small business customer support. DoneDone Mailboxes turn your cluttered support emails into streamlined, organized conversations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 50 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: DoneDone
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$5.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- @mentions
- Alerts/Escalation
- Assignment Management
- Audit Trail
- Backlog Management
- Bug Tracking
- Dashboard
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Prioritization
- Project Management
- Recurring Issues
- Task Management
- Ticket Management
- Workflow Management

## Integrations (5 total)

- GitHub
- Google Drive
- Harvest
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Task Management Software](https://www.getapp.sg/directory/570/task-management/software)

## Related Categories

- [Task Management Software](https://www.getapp.sg/directory/570/task-management/software)
- [Issue Tracking Software](https://www.getapp.sg/directory/580/issue-tracking/software)
- [Bug Tracking Software](https://www.getapp.sg/directory/1003/bug-tracking/software)
- [Applicant Tracking Systems](https://www.getapp.sg/directory/253/applicant-tracking/software)

## Alternatives

1. [JIRA Service Management](https://www.getapp.sg/software/91811/jira-service-management) — 4.5/5 (770 reviews)
2. [Salesforce Service Cloud](https://www.getapp.sg/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews)
3. [Issuetrak](https://www.getapp.sg/software/101433/issuetrak) — 4.6/5 (205 reviews)
4. [Caspio](https://www.getapp.sg/software/90524/caspio) — 4.6/5 (249 reviews)
5. [Wrike](https://www.getapp.sg/software/9964/wrike) — 4.4/5 (2988 reviews)

## Reviews

### "Awesome tool for Project Management." — 5.0/5

> **Verified Reviewer** | *21 June 2019* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: Great workflow for tracking Bugs and tasks.
Nice tool for Project Management.
Performance of the application is good.
> 
> **Cons**: The UI of the application should be more intitutive.
> 
> I would like to recommend this tool to everyone for Project Management.

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### "Great ticketing tool for features and bugs" — 5.0/5

> **David** | *25 June 2019* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Simple and clear UX. The latest version adds some useful features to an already fantastic product while not overwhelming the average user.
> 
> **Cons**: Nothing since they released v2. All the little niggles that were present in v1 have been resolved.

-----

### "Communications Manager" — 3.0/5

> **James K** | *30 June 2019* | Farming | Recommendation rating: 6.0/10
> 
> **Pros**: The detail that can be included when creating a new ticket
> 
> **Cons**: That you multi select and close a number of tickets
> 
> Once central tracking tool for content management

-----

### "Entire office loves Donedone" — 5.0/5

> **J.** | *11 July 2018* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: 1.  Donedone is extremely easy to use.

2.  Implementation was a breeze due to the  public issues feature--the ability to open a ticket by simply sending an email was a game changer for our organization.

3.  Affordable.
> 
> **Cons**: 1. Some public issues tickets get dropped if a lot of emails come in at the same time.  
2. You can't have multiple fixers on one ticket.  I need this\!
> 
> Efficient and economical way to aggregate and triage requests.

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### "Good tracking software for daily support issues" — 5.0/5

> **Prosenjit** | *21 June 2019* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10
> 
> **Pros**: It a clean interface to keep abreast about the daily issues and a repository of old ones.
> 
> **Cons**: The "Search" capability is not very good.
> 
> Overall I am happy with the software. It gets my work done.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2063310/donedone)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/project-management-planning-software/a/donedone/> |
| en-AE | <https://www.getapp.ae/software/2063310/donedone> |
| en-AU | <https://www.getapp.com.au/software/2063310/donedone> |
| en-CA | <https://www.getapp.ca/software/2063310/donedone> |
| en-GB | <https://www.getapp.co.uk/software/2063310/donedone> |
| en-IE | <https://www.getapp.ie/software/2063310/donedone> |
| en-NZ | <https://www.getapp.co.nz/software/2063310/donedone> |
| en-SG | <https://www.getapp.sg/software/2063310/donedone> |
| en-ZA | <https://www.getapp.za.com/software/2063310/donedone> |

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