---
description: If you're in a hunt for the best solution for your business, learn what IrisAgent has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: IrisAgent Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [IrisAgent](/software/2064169/irisagent)

# IrisAgent

Canonical: https://www.getapp.sg/software/2064169/irisagent

> With AI-powered resolutions and tagging, IrisAgent is a pioneer in customer support automation and can help you increase agent productivity and shorten Mean Time to Resolution (MTTR).
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of IrisAgent

45% faster response times
60% reduction in escalations
35% tickets responded with AI

## About the vendor

- **Company**: Iris Agent

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, English, French, Hindi, Indonesian, Spanish, Traditional Chinese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more

## Features

- Alerts/Escalation
- Alerts/Notifications
- Call Center Management
- Chatbot
- Configurable Workflow
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Support Ticket Management

## Integrations (3 total)

- Freshdesk
- Intercom
- Salesforce Platform

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)

## Alternatives

1. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho Desk](https://www.getapp.sg/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Tidio](https://www.getapp.sg/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.getapp.sg/software/91379/intercom) — 4.5/5 (1131 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2064169/irisagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/irisagent/> |
| en-AE | <https://www.getapp.ae/software/2064169/irisagent> |
| en-AU | <https://www.getapp.com.au/software/2064169/irisagent> |
| en-CA | <https://www.getapp.ca/software/2064169/irisagent> |
| en-GB | <https://www.getapp.co.uk/software/2064169/irisagent> |
| en-IE | <https://www.getapp.ie/software/2064169/irisagent> |
| en-NZ | <https://www.getapp.co.nz/software/2064169/irisagent> |
| en-SG | <https://www.getapp.sg/software/2064169/irisagent> |
| en-ZA | <https://www.getapp.za.com/software/2064169/irisagent> |

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