---
description: If you're in a hunt for the best solution for your business, learn what PrimePay has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: PrimePay Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Payroll Software](/directory/259/payroll/software) > [PrimePay](/software/2064318/primepay)

# PrimePay

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> PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform for people-centric businesses.
> 
> Verdict: Rated **4.0/5** by 381 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 381 Reviews |
| Ease of Use | 3.9/5 | Based on overall reviews |
| Customer Support | 3.8/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: PrimePay
- **Location**: West Chester, US
- **Founded**: 1986

## Commercial Context

- **Pricing Details**: Please contact a PrimePay sales reps for more information about pricing.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- 1099 Preparation
- 360 Degree Feedback
- 401(k) Tracking
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Attendance Tracking
- Automated Scheduling
- Benefits Management
- Biometric Recognition
- Check Printing
- Compensation Management
- Compliance Management
- Customizable Reports
- Customizable Templates
- Dashboard

## Integrations (2 total)

- QuickBooks Online
- Sage Intacct

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Payroll Software](https://www.getapp.sg/directory/259/payroll/software)

## Related Categories

- [Payroll Software](https://www.getapp.sg/directory/259/payroll/software)
- [Time Clock Software](https://www.getapp.sg/directory/265/time-clock-attendance/software)
- [Human Resources Software](https://www.getapp.sg/directory/256/human-resources/software)
- [Direct Deposit Payroll Software](https://www.getapp.sg/directory/3683/direct-deposit-payroll/software)

## Alternatives

1. [Deel](https://www.getapp.sg/software/2051182/deel) — 4.9/5 (4276 reviews)
2. [Rippling](https://www.getapp.sg/software/112141/rippling) — 4.9/5 (4781 reviews)
3. [RUN Powered by ADP](https://www.getapp.sg/software/91393/run) — 4.6/5 (1410 reviews)
4. [ADP Workforce Now](https://www.getapp.sg/software/100336/workforcenow) — 4.4/5 (7206 reviews)
5. [Paylocity](https://www.getapp.sg/software/102695/webpay) — 4.3/5 (1841 reviews)

## Reviews

### "PrimePay Good Service" — 5.0/5

> **Shannon** | *18 December 2018* | Individual & Family Services | Recommendation rating: 9.0/10
> 
> **Pros**: The software is more customizable than most.  The customer service and responsiveness is quite good for a payroll company.  PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.
> 
> **Cons**: There is a limit to customization.  The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version.  This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.
> 
> PrimePay in general has been very responsive to our needs and requests.  Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service.  I definitely recommend them.

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### "Prime Pay Customer for 10 years" — 5.0/5

> **Fran** | *31 October 2024* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: Prime Pay customer service response has been greatly improved\! And customer services reps are always very helpful\!
> 
> **Cons**: At this time I can't say there is anything I don't like.
> 
> Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them.

-----

### "Don't trust your contract with them." — 2.0/5

> **Greg** | *5 May 2025* | Sports | Recommendation rating: 0.0/10
> 
> **Pros**: I was comfortable using the system and it was easy to configure the software. My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place.
> 
> **Cons**: The people are shysters.  They put in a clause that says we can update the contract at any time and they do that without being upfront.
> 
> Not a good experience.  They'll make everything on their terms to be beneficial.

-----

### "CFO and co-owner" — 5.0/5

> **Kathleen** | *25 September 2024* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: \[sensitive content hidden\] provided extraordinary customer service, demonstrating great skill, patience, and professionalism.  We had a tedious task to tackle and he took care of the problem expertly and with a great attitude.
> 
> **Cons**: It can be challenging to reach someone in support.  I am very grateful to have been connected with \[sensitive content hidden\].
> 
> I have been a client of PrimePay for over ten years.  With the exception of some challenges in the Covid and post-Covid period, I have had the pleasure of working with some dedicated and knowledgeable PrimePay employees.  Many years ago, a business partner insisted we switch to a competitor.  After a couple of years, I came back to PrimePay.

-----

### "Awesome Online Navigation" — 5.0/5

> **Sophia** | *2 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Customer Service and the ease of navigating the online services.
> 
> **Cons**: Finding Reports I need to complete audits.  If I can't find what I want, I call customer service  They have always been able to deliver.
> 
> Excellent.  When I need a report specific to my audits, customer service has always been able to deliver it.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2064318/primepay)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/primepay/> |
| en-AE | <https://www.getapp.ae/software/2064318/primepay> |
| en-AU | <https://www.getapp.com.au/software/2064318/primepay> |
| en-CA | <https://www.getapp.ca/software/2064318/primepay> |
| en-GB | <https://www.getapp.co.uk/software/2064318/primepay> |
| en-IE | <https://www.getapp.ie/software/2064318/primepay> |
| en-NZ | <https://www.getapp.co.nz/software/2064318/primepay> |
| en-SG | <https://www.getapp.sg/software/2064318/primepay> |
| en-ZA | <https://www.getapp.za.com/software/2064318/primepay> |

-----

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