---
description: If you're in a hunt for the best solution for your business, learn what HelpSpot has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpSpot Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HelpSpot](/software/2064388/helpspot)

# HelpSpot

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> HelpSpot is a help desk management software that allows businesses to organize multiple email accounts, filter and track support tickets as well as access pre-built reports according to requirements. Users can manage service level agreements, categorize help requests and integrate the platform with various third-party systems.
> 
> Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of HelpSpot

\- Turn disjointed email exchanges into organized, meaningful conversations.
- Read, reply, and organize multiple email accounts from one shared inbox.
 - Filter, track, tag, and categorize tickets.  You can even store unique data with custom fields.
- Easily handle thousands of requests daily, whether hosted on-premise or in HelpSpot's Cloud.
- Integrated reporting lets you see the full picture, with pre-built reports that can be customized to your needs.
- Use HelpSpot's automation capabilities to assign, notify, categorize, manage SLA's, and so much more.
 - Live Lookup lets you connect to any number of other systems to create a powerful real-time connection between HelpSpot and your customer data.
- Go even further with HelpSpot's public API \& Zapier integration.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 11 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: UserScape Software
- **Location**: Poughkeepsie, US
- **Founded**: 2005

## Commercial Context

- **Starting Price**: US$699.00
- **Pricing model**: Other (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Autoresponders
- Call Center Management
- Collaboration Tools
- Customizable Branding
- Customizable Fields
- Email Management
- Email Templates
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Performance Metrics
- Prioritization
- Reporting/Analytics
- Self Service Portal

## Integrations (1 total)

- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3409 reviews)
2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Zoho Desk](https://www.getapp.sg/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
4. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Great basic ticketing system" — 5.0/5

> **Katie** | *15 October 2024* | Architecture & Planning | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, does exactly what we need- simple helpdesk ticket software. Easy to assign tickets to techs and easy to look back through old tickets. Also has a 'wiki' function that works well
> 
> **Cons**: I can't think of any negatives with helpspot.
> 
> Overall easy to set up, easy to use, does exactly what we needed which was an easy to use ticket system

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### "Good feature set for the price" — 4.0/5

> **Anthony** | *25 July 2019* | Aviation & Aerospace | Recommendation rating: 7.0/10
> 
> **Pros**: Allows users to submit tickets via web portal or email, can then forward notification to entire team.  Pricing at our user count is very competitive
> 
> **Cons**: Seems to lack certain customization.  Seems to have internal errors on semi-regular basis, on the average of every few months.

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### "Helpspot keeps improving with each release." — 4.0/5

> **Brian** | *13 May 2020* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: I like that usability from a tech perspective is fairly good. We have been able to pare back some customization as the software improves and no longer requires certain workarounds.
> 
> **Cons**: I feel as though there are better more fully featured alternatives available today. I think we could maybe use more integrations with systems we already have in place.
> 
> Helpspot has been a mainstay in our support stack for many years. It performs about how we expect it to.

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### "Help Spot Is Our Choice For Us And Our Clients" — 5.0/5

> **Jeff** | *9 March 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: HelpSpot is simple to setup and use and provide just the right amount of out of the box power.
> 
> **Cons**: I think more customization in reporting would be beneficial.
> 
> I've been a HelpSpot user for over 12 years now. I personally never recommend anything else.

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### "Great and simple ticketing software." — 5.0/5

> **Andrey** | *8 March 2023* | Law Practice | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use. Simple and no nonsense program.
> 
> **Cons**: The details within all the settings could get a little too complex for the everyday use.
> 
> Overall, HelpSpot is a great foray into the ticketing and issue tracking world.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2064388/helpspot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/helpspot/> |
| en-AE | <https://www.getapp.ae/software/2064388/helpspot> |
| en-AU | <https://www.getapp.com.au/software/2064388/helpspot> |
| en-CA | <https://www.getapp.ca/software/2064388/helpspot> |
| en-GB | <https://www.getapp.co.uk/software/2064388/helpspot> |
| en-IE | <https://www.getapp.ie/software/2064388/helpspot> |
| en-NZ | <https://www.getapp.co.nz/software/2064388/helpspot> |
| en-SG | <https://www.getapp.sg/software/2064388/helpspot> |
| en-ZA | <https://www.getapp.za.com/software/2064388/helpspot> |

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