---
description: If you're in a hunt for the best solution for your business, learn what NITRO Help Desk for IT has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NITRO Help Desk for IT Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [NITRO Help Desk for IT](/software/2065397/help-desk-for-sharepoint)

# NITRO Help Desk for IT

Canonical: https://www.getapp.sg/software/2065397/help-desk-for-sharepoint

> NITRO Help Desk keeps IT ticketing inside Microsoft 365, Teams, and SharePoint. Convert Teams messages into tickets in 2 clicks, with seamless SSO, automated routing, and flat-rate pricing with no per-user fees.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of NITRO Help Desk for IT

NITRO Help Desk for IT helps organizations improve support efficiency, increase user adoption, and manage IT requests within the Microsoft environment they already use.

\*\*Capture More Requests with Less Effort\*\*
Users can convert a Microsoft Teams message into a structured help desk ticket in just 2 clicks. This makes it easy to turn informal Teams conversations into trackable requests without retyping information or switching applications. Requests can also be submitted through Outlook/email, a self-service portal, or mobile devices.

\*\*Improve User Adoption with Microsoft-Native Ticketing\*\*
NITRO Help Desk is built natively for Microsoft 365, Microsoft Teams, and SharePoint. Users work in familiar tools instead of learning an entirely separate help desk platform. Single Sign-On (SSO) provides secure, one-click access using existing Microsoft credentials, removing the need for additional usernames and passwords.

\*\*Reduce Missed Tickets and Manual Work\*\*
Centralizing support requests in one structured system eliminates the chaos of managing tickets through email, spreadsheets, and informal conversations. Automated ticket routing and assignment ensure requests reach the right person or team, while workflows and multi-tier approvals reduce manual handoffs.

\*\*Resolve Issues Faster\*\*
A built-in knowledge base gives employees access to answers and resources through self-service, helping reduce repetitive requests and allowing IT staff to focus on more complex issues. SLA tracking, escalation, time tracking, and automated workflows help teams stay on top of response and resolution times.

\*\*Give IT Leaders Complete Visibility\*\*
Real-time dashboards and reporting provide visibility into ticket volume, status, team performance, service levels, and resolution activity. Managers can use this information to identify bottlenecks, measure help desk performance, and make informed decisions about resources and processes.

\*\*Maintain Control of Support Data\*\*
NITRO Help Desk can keep support data within the organization's Microsoft 365 tenant or SharePoint environment. This provides greater control over data residency and supports organizations with specific security, compliance, or infrastructure requirements.

\*\*Deploy Where Your Organization Needs It\*\*
Flexible deployment options support SharePoint Online, Microsoft 365, SharePoint Server on-premises, customer-hosted Azure, Microsoft GCC, GCC High, and connected or air-gapped environments. Organizations can choose an environment that fits their security and operational requirements.

\*\*Scale Without Per-User Licensing Costs\*\*
Flat-rate licensing supports unlimited staff and end users, allowing organizations to expand help desk usage without adding per-user licensing costs.

\*\*Automate More with AI\*\*
Optional NITRO Copilot capabilities help reduce repetitive work by automatically classifying and routing incoming requests, summarizing lengthy email conversations, and generating draft responses based on organizational knowledge and previous interactions.

NITRO Help Desk helps organizations deliver a more efficient, accessible, and scalable IT support experience while keeping ticket management inside Microsoft 365, Teams, and SharePoint.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Crow Canyon Software
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Standard Plan - $3,588 / year

A comprehensive, flat-rate IT help desk solution supporting unlimited users. Running natively inside Microsoft 365 or SharePoint, it covers essential ticketing lifecycle needs, including multi-channel support, SLAs, knowledge base management, problem and change logs, and full mobile responsiveness.

Advanced Plan - $5,988 / year

Engineered for modern IT teams leveraging Microsoft 365 and Teams to accelerate resolution times. It builds on everything in the Standard tier by layering in next-generation Generative AI featuring NITRO Copilot for employee self-service, AI-assisted ticket triage, instant troubleshooting guides for technicians, and automated conversation summarization.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools

## Integrations (17 total)

- ADP Workforce Now
- Box
- Docusign CLM
- Dropbox
- ERP
- Google Drive
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Oracle Service
- QuickBooks Enterprise

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [IT Service Software](https://www.getapp.sg/directory/1049/it-service/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3470 reviews)
2. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.6/5 (791 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4090 reviews)
4. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews)
5. [Supremo Remote Desktop](https://www.getapp.sg/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews)

## Reviews

### "Easy to Implement and Use Helpdesk App" — 5.0/5

> **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code.
> 
> **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end.
> 
> Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees.

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### "Solid Teams Help Desk" — 5.0/5

> **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly.
> 
> **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products.

## Links

- [View on GetApp](https://www.getapp.sg/software/2065397/help-desk-for-sharepoint)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/help-desk-for-sharepoint/> |
| en-AE | <https://www.getapp.ae/software/2065397/help-desk-for-sharepoint> |
| en-AU | <https://www.getapp.com.au/software/2065397/help-desk-for-sharepoint> |
| en-CA | <https://www.getapp.ca/software/2065397/help-desk-for-sharepoint> |
| en-GB | <https://www.getapp.co.uk/software/2065397/help-desk-for-sharepoint> |
| en-IE | <https://www.getapp.ie/software/2065397/help-desk-for-sharepoint> |
| en-NZ | <https://www.getapp.co.nz/software/2065397/help-desk-for-sharepoint> |
| en-SG | <https://www.getapp.sg/software/2065397/help-desk-for-sharepoint> |
| en-ZA | <https://www.getapp.za.com/software/2065397/help-desk-for-sharepoint> |

-----

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