---
description: If you're in a hunt for the best solution for your business, learn what Qfiniti has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Qfiniti Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [Qfiniti](/software/2065612/qfiniti)

# Qfiniti

Canonical: https://www.getapp.sg/software/2065612/qfiniti

> Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up  online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Automatic Call Distribution
- Call Center Management
- Call Recording
- Compliance Management
- Computer Telephony Integration
- Customer Experience Management
- Employee Coaching Tools
- Employee Database
- Employee Scheduling
- For Call Centers
- Labor Forecasting
- Monitoring
- Performance Management
- Performance Metrics
- Quality Management
- Reporting/Analytics
- Screen Recording Software
- Time & Attendance
- Workforce Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Workforce Management Software](https://www.getapp.sg/directory/267/workforce-management/software)

## Related Categories

- [Workforce Management Software](https://www.getapp.sg/directory/267/workforce-management/software)
- [Call Center Workforce Management Software](https://www.getapp.sg/directory/3707/call-center-workforce-management/software)
- [Contact Centre Quality Assurance Software](https://www.getapp.sg/directory/3834/contact-center-quality-assurance/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)

## Alternatives

1. [Calabrio ONE](https://www.getapp.sg/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews)
2. [NiCE CXone](https://www.getapp.sg/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Playvox](https://www.getapp.sg/software/108425/playvox) — 4.8/5 (109 reviews)
4. [Verint Forecasting and Scheduling](https://www.getapp.sg/software/2059272/verint-forecasting-and-scheduling) (0 reviews)
5. [Bitrix24](https://www.getapp.sg/software/90602/bitrix24) — 4.2/5 (987 reviews)

## Reviews

### "Great for Call Center audit" — 4.0/5

> **Verified Reviewer** | *15 April 2021* | Computer Hardware | Recommendation rating: 8.0/10
> 
> **Pros**: I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.
> 
> **Cons**: The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.
> 
> Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.

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### "Good to record calls" — 5.0/5

> **Verified Reviewer** | *24 September 2019* | Computer Hardware | Recommendation rating: 10.0/10
> 
> **Pros**: Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience.
> 
> **Cons**: we need to make sure some processes are running in task manager to make sure the calls are being recorded.
> 
> now i can record the calls and i can provide feedback to the agents in the areas they need to improve.

## Links

- [View on GetApp](https://www.getapp.sg/software/2065612/qfiniti)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/qfiniti/> |
| en-AE | <https://www.getapp.ae/software/2065612/qfiniti> |
| en-AU | <https://www.getapp.com.au/software/2065612/qfiniti> |
| en-CA | <https://www.getapp.ca/software/2065612/qfiniti> |
| en-GB | <https://www.getapp.co.uk/software/2065612/qfiniti> |
| en-IE | <https://www.getapp.ie/software/2065612/qfiniti> |
| en-NZ | <https://www.getapp.co.nz/software/2065612/qfiniti> |
| en-SG | <https://www.getapp.sg/software/2065612/qfiniti> |
| en-ZA | <https://www.getapp.za.com/software/2065612/qfiniti> |

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