---
description: If you're in a hunt for the best solution for your business, learn what BoldDesk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BoldDesk Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BoldDesk](/software/2066488/bolddesk)

# BoldDesk

Canonical: https://www.getapp.sg/software/2066488/bolddesk

> Cloud-based help desk for 5 to 1,000+ agents, combining ticketing, omnichannel messaging, live chat, and AI-powered automation.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of BoldDesk

\* Consolidates ticketing, live chat, omnichannel messaging, knowledge base, workflow automation, and reporting into a unified workspace, eliminating the need for agents to switch between multiple tools.
\* AI-powered agent assist surfaces relevant knowledge base articles and suggests reply drafts during active tickets, reducing the time agents spend composing responses and researching resolutions.
\* Automated ticket routing, SLA escalation rules, and canned responses handle repetitive workflow steps without manual intervention, freeing agents to focus on complex issues.
\* Self-service knowledge base and customer portal allow end users to resolve common issues independently, reducing inbound ticket volume for support teams.
\* Omnichannel messaging aggregates conversations from email, chat, social media, and other channels into a single ticket queue, giving agents full context without switching platforms.
\* Customizable ticket views, custom fields, and role-based access controls let teams configure the platform to match their specific support workflows and organizational structure.
\* Real-time and historical reporting dashboards surface agent performance metrics, ticket trends, SLA compliance rates, and customer satisfaction data to support staffing and process decisions.
\* Native integrations with tools such as Slack, Microsoft Teams, Salesforce, and Jira connect help desk activity to existing business systems without requiring custom middleware.
\* Multilingual knowledge base support allows organizations serving international customers to publish and manage self-service content across multiple languages from a single platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Syncfusion
- **Location**: Morrisville, US
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Starting at $99 for 5 agents
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovenian, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Canada, India, Mexico, United States

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow

## Integrations (38 total)

- Aircall
- Asana
- Azure DevOps Server
- Bigship
- BoldSign
- Calendly
- Delphi AI
- Engineering Village
- Exotel Conversational AI Platform
- Facebook
- Google Drive & Docs for Confluence
- Google Drive Connector for Informatica IDMC
- Google Drive to OneDrive Migration Tool
- Google Meet
- Gupshup

... and 23 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)
- [Knowledge Base Software](https://www.getapp.sg/directory/2823/knowledge-base/software)
- [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software)
- [AI Agents for Customer Support](https://www.getapp.sg/directory/5025/ai-agents-for-customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3481 reviews)
2. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.6/5 (798 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4093 reviews)
4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1789 reviews)
5. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Turn your email desk, into your teams email desk" — 5.0/5

> **ross** | *23 February 2026* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Best customer support on software that I have had in a long time. I called and emailed several times week one of my set up, they never got tired of hearing from me
> 
> **Cons**: For my small business, it is a little pricey because I only need a portion of what this software can do.
> 
> Software is great\! It has made my office work teamwork\! It has so many features that we will be growing into this software for a few years.

## Links

- [View on GetApp](https://www.getapp.sg/software/2066488/bolddesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/bolddesk/> |
| en-AE | <https://www.getapp.ae/software/2066488/bolddesk> |
| en-AU | <https://www.getapp.com.au/software/2066488/bolddesk> |
| en-CA | <https://www.getapp.ca/software/2066488/bolddesk> |
| en-GB | <https://www.getapp.co.uk/software/2066488/bolddesk> |
| en-IE | <https://www.getapp.ie/software/2066488/bolddesk> |
| en-NZ | <https://www.getapp.co.nz/software/2066488/bolddesk> |
| en-SG | <https://www.getapp.sg/software/2066488/bolddesk> |
| en-ZA | <https://www.getapp.za.com/software/2066488/bolddesk> |

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