---
description: If you're in a hunt for the best solution for your business, learn what OpenText Service Management has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OpenText Service Management Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [OpenText Service Management](/software/2067075/service-management-automation)

# OpenText Service Management

Canonical: https://www.getapp.sg/software/2067075/service-management-automation

> Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Generative AI
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Integrations (9 total)

- GitHub
- Google Cloud
- JIRA Service Management
- Jenkins
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams
- WhatsApp
- Workday HCM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)
- [IT Service Software](https://www.getapp.sg/directory/1049/it-service/software)
- [IT Ticketing Software](https://www.getapp.sg/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.sg/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [SysAid](https://www.getapp.sg/software/90863/sysaid) — 4.5/5 (511 reviews)
4. [InvGate Service Management](https://www.getapp.sg/software/101213/service-desk) — 4.6/5 (108 reviews)
5. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2067075/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/service-management-automation/> |
| en-AE | <https://www.getapp.ae/software/2067075/service-management-automation> |
| en-AU | <https://www.getapp.com.au/software/2067075/service-management-automation> |
| en-CA | <https://www.getapp.ca/software/2067075/service-management-automation> |
| en-GB | <https://www.getapp.co.uk/software/2067075/service-management-automation> |
| en-IE | <https://www.getapp.ie/software/2067075/service-management-automation> |
| en-NZ | <https://www.getapp.co.nz/software/2067075/service-management-automation> |
| en-SG | <https://www.getapp.sg/software/2067075/service-management-automation> |
| en-ZA | <https://www.getapp.za.com/software/2067075/service-management-automation> |

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