---
description: If you're in a hunt for the best solution for your business, learn what Capturi has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Capturi Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Capturi](/software/2067261/capturi)

# Capturi

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> Capturi's conversational AI software analyzes your organization's phone conversations with customers, revolutionizing customer service as we know it. By using AI, it transforms ordinary customer interactions into extraordinary experiences across your customer service department.
> 
> Verdict: Rated **4.8/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Capturi

Capturi's AI solutions offer a variety of use cases, with the main purpose of creating extraordinary and memoral customer experiences:

– Gain insights automatically
– Automate tedious tasks such as manual call tagging
– Increase customer satisfaction
– ​Reduce conversation length
– Improve first call resolution
– Increase retention and win-back
– Automate call tagging, root causes, and summaries
– Automate customer satisfaction scores
– Automate knowledge management 
– Dynamic suggestion for new knowledge articles
– Easy-to-search knowledge database
– Identify questions to be answered by AI vs. humans
– Intelligence routing to queue and agents
– Handle simple questions with AI
– Free up agent time for more value-creating customer conversations

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 11 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Puzzel

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: –
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Danish, English, Finnish, German, Norwegian, Polish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Call Center Management
- Customer Experience Management
- Customer Service Analytics
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Assurance
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter

## Integrations (14 total)

- Adversus
- Aircall
- Dixa
- Enreach Contact
- IntraManager Work
- LeadDesk
- Plecto
- Puzzel
- Telavox
- Trio
- Twilio
- Vonage Contact Center
- babelforce
- nps.today

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.sg/directory/3834/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.getapp.sg/directory/3834/contact-center-quality-assurance/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)
- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)
- [Speech Analytics Software](https://www.getapp.sg/directory/2043/speech-analytics/software)
- [Customer Satisfaction Software](https://www.getapp.sg/directory/1029/customer-satisfaction/software)

## Alternatives

1. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1757 reviews)
3. [XM for Customer Experience](https://www.getapp.sg/software/130147/customer-frontlines) — 4.6/5 (255 reviews)
4. [NiCE CXone](https://www.getapp.sg/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [EvaluAgent](https://www.getapp.sg/software/2039907/evaluagent) — 4.7/5 (20 reviews)

## Reviews

### "Intuitive design and ease of use." — 5.0/5

> **Lars** | *30 September 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Intuitive design and ease of use. Capturi makes data analysis more accessible for many employees, while allowing deep data dives for professionals.
> 
> **Cons**: None so far. The company has been very accommodating for us.

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### "Excellent software with a multitude of uses" — 5.0/5

> **Peter** | *28 September 2023* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.
> 
> **Cons**: For users it can be quite overwelming to adapt to a system like Capturi. As I do not know any other software solutions offering the same type of insights, I cannot comment if this is similar with competing solutions.
> 
> I am very happy working with Capturi, appreciating my company deciding on signing with their platform. It gives great insights into reasons for customers calling our company as opposed to having to ask the employees directly.It gives a fast an easy option to create overviews for teamleads or managers, allowing for them to get the most valuable information in a quick and easy-to-use manner, without them having to spend hours on end, searching for the information.

-----

### "Capturi" — 4.0/5

> **Charlotte** | *29 June 2023* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use and very intuitive platform. Very helpful support
> 
> **Cons**: The limited ability to do advanced analysis in Capturi.  It is possible to use the API wich is a hugh advantage

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### "Tracking authenticity" — 5.0/5

> **Sune** | *10 July 2023* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: You can quickly create a tracker to get the feel and scope of a problem caught through intuition. Tracking in new ways with AI reforms the way of measuring good customer service. Implentent advanced search criteria and show them with simple and easily understood dashboards.
> 
> **Cons**: To get the right results you have to define the frameworks precisely. You have to be precise in what you want to know and put effort into adjusting your trackers to get the right results.

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### "Very satisfied with Capturi" — 5.0/5

> **Mie** | *17 October 2023* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: I have easy access to our recorded telephone conversations, can read a summery and the system guides me to specific subject, if I choose to listen.The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.We are very fond of our Customer Success Manager from Capturi who guides us to valuable data, insights and inspire us.
> 
> **Cons**: Maybe some more standard dashboards, but Capturis consultant always help me to make the ones I need.
> 
> We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2067261/capturi)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2067261/capturi> |
| de-AT | <https://www.getapp.at/software/2067261/capturi> |
| en | <https://www.getapp.com/emerging-technology-software/a/capturi/> |
| en-AE | <https://www.getapp.ae/software/2067261/capturi> |
| en-AU | <https://www.getapp.com.au/software/2067261/capturi> |
| en-CA | <https://www.getapp.ca/software/2067261/capturi> |
| en-GB | <https://www.getapp.co.uk/software/2067261/capturi> |
| en-IE | <https://www.getapp.ie/software/2067261/capturi> |
| en-NZ | <https://www.getapp.co.nz/software/2067261/capturi> |
| en-SG | <https://www.getapp.sg/software/2067261/capturi> |
| en-ZA | <https://www.getapp.za.com/software/2067261/capturi> |
| fr | <https://www.getapp.fr/software/2067261/capturi> |
| fr-BE | <https://fr.getapp.be/software/2067261/capturi> |
| fr-CA | <https://fr.getapp.ca/software/2067261/capturi> |

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