---
description: If you're in a hunt for the best solution for your business, learn what respond.io has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: respond.io Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [respond.io](/software/2068199/respond-io)

# respond.io

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> Manage chats, calls, emails, campaigns and CRM data on our AI-powered platform for instant replies that drive 3x more revenue.
> 
> Verdict: Rated **4.6/5** by 52 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 52 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: respond.io
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Lead Distribution
- Lead Qualification
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management

## Integrations (11 total)

- ActiveCampaign
- Google Sheets
- HubSpot CRM
- Instagram
- Messenger
- Pipedrive
- Slack
- Telegram
- Viber
- WooCommerce
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Customer Communications Management Software](https://www.getapp.sg/directory/1139/customer-communications-management/software)
- [Conversational Marketing Platforms](https://www.getapp.sg/directory/1659/conversational-marketing-platform/software)
- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3410 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18769 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4076 reviews)
4. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1716 reviews)
5. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1755 reviews)

## Reviews

### "Powerful conversations with our customers\!" — 5.0/5

> **Roxana** | *21 February 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: I love that I can manage all the conversations from one place and assign my team to specific conversations.
> 
> **Cons**: Nothing that I can think of at the moment, I’ll edit the review later if needed.
> 
> I love it\! We no longer have crammed conversations spread around several tools.

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### "Customer Support Meets Ease of Use" — 5.0/5

> **Robert** | *16 September 2025* | Oil & Energy | Recommendation rating: 9.0/10
> 
> **Pros**: Great customer support, ease of use, easily adaptable and various automation options to make our customer experience better.
> 
> **Cons**: It takes times for the support team to add new features, and while you are able to request new adaptations, it takes a while to see the requests you made come alive.
> 
> My company and i are overall happy with our experience working with respond and it has solved most of the issues we were trying to solve when we started using it.

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### "Great Custumer servise tool" — 5.0/5

> **Melania** | *16 September 2025* | Staffing & Recruiting | Recommendation rating: 3.0/10
> 
> **Pros**: It’s super easy to use, lots of Al implementations. A great customer experience, easy to generate qualified leads.
> 
> **Cons**: Can’t think of any, it’s a great tool for your Custumer servise, the team is always very responsive. Need a bit of improvements of reports data.
> 
> Lead generation, easy to assign and reassign to account mangers, great report tool. Fast communication with our program candidates, tags to remember the account history

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### "Reimagine B2B Omnichannel Chat Conversations" — 4.0/5

> **Verified Reviewer** | *15 September 2022* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: Respond.io has the best customer support I have seen for a B2B Chat support service. It has extremely easy integration and implementation and the time to train a support representative on the product is a magically low compared to any competition in the international market today.
> 
> **Cons**: Analytics could be improved significantly. It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.
> 
> Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.

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### "My Respond.io Review" — 4.0/5

> **Arzaan** | *2 October 2022* | Human Resources | Recommendation rating: 8.0/10
> 
> **Pros**: WorkFlows, Third Party apps, Client search, Document sharing, Mail integration.
> 
> **Cons**: Sometimes the respond.io dashboard loads slowly.
> 
> It has been a great experience after the addition of certain features in Respond.io

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## Links

- [View on GetApp](https://www.getapp.sg/software/2068199/respond-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/respond-io/> |
| en-AE | <https://www.getapp.ae/software/2068199/respond-io> |
| en-AU | <https://www.getapp.com.au/software/2068199/respond-io> |
| en-CA | <https://www.getapp.ca/software/2068199/respond-io> |
| en-GB | <https://www.getapp.co.uk/software/2068199/respond-io> |
| en-IE | <https://www.getapp.ie/software/2068199/respond-io> |
| en-NZ | <https://www.getapp.co.nz/software/2068199/respond-io> |
| en-SG | <https://www.getapp.sg/software/2068199/respond-io> |
| en-ZA | <https://www.getapp.za.com/software/2068199/respond-io> |

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