About WATI
Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.
Pricing starting from:
US$40.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of WATI
Wati is a communication tool for businesses to connect with people in their country of operation. It automates marketing, sales, service and support so that businesses can use WhatsApp as a communication tool to increase their productivity
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
Arabic, Brazilian Portuguese, Chinese, English, European Portuguese and 4 others
Pricing starting from:
US$40.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of WATI: 25
Alternatives
Zenvia Conversion
Freshchat
Clickatell
respond.io
Reviews
Already have WATI?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Essential for chat-bot WhatsApp platform
Reviewed on 06/09/2021
Pros
WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.
Cons
There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great solution to teams that depend on Whatsapp
Reviewed on 28/06/2021
Pros
It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team. Great idea, great execution, great time saving.
Cons
The aesthetics/frontend of the product can be improved.
Reasons for Choosing WATI
Focused on Whatsapp, instead of being a omnichannel, and pricing.Response from WATI.io
Thanks for your feedback. We're already planning a UI/UX revamp :)
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Good Product - PATHETIC Service
Reviewed on 20/01/2023
Very disappointed. I had convinced my organization to go ahead and move all communications on WATI...
Very disappointed. I had convinced my organization to go ahead and move all communications on WATI but they stalled our business and that is unacceptable.
Pros
It is simple to use. Most common functions such as responding to customers, creating templates and quick replies, setting up webhooks / keyword actions is quite straight forward and can be done with minimal assistance
Cons
SUPPORT. One of the worst support teams. Setting up the account was a pain. I still have not been able to get my business name correct on the platform. Billing support is even worse. My account got disabled and we were not able to converse with customers despite making all payments timely. No one from their team responds on Whatsapp / LinkedIn / Twitter.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Happy WATI customer
Reviewed on 01/04/2022
My overall experience was great. Nothing to complain about. Their team is very flexible and can...
My overall experience was great. Nothing to complain about. Their team is very flexible and can accommodate all kinds of customer scenarios.
Pros
The customer support is AMAZING. Without their fantastic customer service, we would not have been able to onboard so quickly with WhatsApp. WATI team helped us remove barriers for integration really fast.
Cons
Not many cons to talk about really. Their dashboard was a little hard to grasp initially, but once I played with it a bit longer, I started getting the hang of it.
Alternatives Considered
TwilioReasons for Switching to WATI
Twilio was really hard to integrate and it was not easy to find someone to support me when needed.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Really effective tool for WhatsApp Communication
Reviewed on 23/09/2020
We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other...
We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful. I loved the demo videos that they provide with a step-by-step walkthrough on how to use the platform.
Pros
Really efficient tool to manage multi-agent customer support on whatsapp. The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc.
We didn't want to diversify too much in terms of acquisition channels. But, this tool has worked very well as a retention software and CRM for us
Cons
We have to wait for about a week to start using the platform as WhatsApp API onboarding takes that long. But, despite that, they're really prompt in getting us approved
Reasons for Switching to WATI
They had a very personalized demo for us with all the right features that we were hoping for. And the results are following up too.WATI FAQs
Below are some frequently asked questions for WATI.Q. What type of pricing plans does WATI offer?
WATI offers the following pricing plans:
- Starting from: US$40.00/month
- Pricing model: Subscription
- Free Trial: Available
$40/month includes 5 agents
Q. Who are the typical users of WATI?
WATI has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does WATI support?
WATI supports the following languages:
Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese
Q. Does WATI support mobile devices?
WATI supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WATI integrate with?
WATI integrates with the following applications:
Google Sheets, HubSpot CMS Hub, Shopify, WhatsApp, WhatsApp API, WooCommerce, Zapier
Q. What level of support does WATI offer?
WATI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for WATI.
- Chatbot Software
- Customer Engagement Software
- SMS Marketing Software
- Mobile Marketing Software
- Customer Support Software
- CRM Software
- Social CRM Software
- Customer Experience Software
- Customer Communications Management Software
- Conversational Marketing Platforms
- Customer Service Software
- Conversational AI Platforms
